Advice on ticket changes
Can I amend my ticket for free?
Any voluntary manipulation of the ticket must be paid additionally. You can issue and pay for the service of changing the date and refunding the ticket by calling 8 800 7700 262 or at the ticket office. If you change the date of departure, you also need to pay the difference in the cost of the ticket.
In the event of a flight cancellation or a change in the departure date on the initiative of the airline, tickets purchased under the VFD will be replaced without any additional charges. The YR tax is also refunded for passengers who purchased a ticket for the VPD on credit.
Can I change the date on a flight within Russia?
Depends on the ticket fare:
| Rate | Promo Light | Promo | Economy | Premium Economy | Business |
|---|---|---|---|---|---|
| Until the end of check-in for the flight | Impossible | RUB 3000 for each ticket | Possible without additional fees | Possible without additional fees | Possible without additional fees |
| After the end of check-in for the flight | Impossible | RUB 5,000 for each ticket | RUB 5,000 for each ticket | RUB 5,000 for each ticket | Possible without additional fees |
Can I change the date on a flight within the CIS countries?
Depends on the ticket fare:
| Time until the end of registration / Tariff | Promo Light | Promo | Economy | Premium Economy | Business |
|---|---|---|---|---|---|
| More than 24 hours | Impossible | 35 euros for each ticket or equivalent in local currency + surcharge (Armenia, Georgia, Kyrgyzstan) | Armenia, Belarus, Georgia, Kyrgyzstan, Kazakhstan - 15 euros for each ticket. Tajikistan, Uzbekistan, Azerbaijan, Moldova - no additional payments. | Possible without additional fees | Possible without additional fees |
| Less than 24 hours | Impossible | 35 euros for each ticket + surcharge of the difference when the fare increases | 15 euros for each ticket + surcharge on fares and fees | Possible without additional fees | Possible without additional fees |
| After registration ends | Impossible | Impossible | Impossible | Possible without additional fees | Possible without additional fees |
Is it possible to change the date on a flight in the Far Abroad countries?
Depends on the ticket fare:
| Time until the end of registration / Tariff | Promo Light | Low-cost tariffs (Baggage / No baggage | Promo | Economy | Premium Economy | Business |
|---|---|---|---|---|---|---|
| More than 24 hours | Impossible | Impossible | EUR 30 per ticket or local currency equivalent | EUR 30 per ticket or local currency equivalent | € 30 per ticket or local currency equivalent | The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency |
| Less than 24 hours | Impossible | Impossible | Impossible | EUR 30 per ticket or local currency equivalent | € 30 per ticket or local currency equivalent | The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency |
| If you miss your flight | Impossible | Impossible | Impossible | EUR 100 or equivalent in local currency | EUR 100 or equivalent in local currency | Possible without additional fees |
If the ticket is partially used, the departure date of the next flight can also be changed, but at a charge. The cost is the same as if the change is made less than 24 hours before the end of registration.
Can I change the airport of arrival when flying within Russia?
The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.
| Rate | Promo Light | Promo | Economy | Premium Economy | Comfort | Business |
|---|---|---|---|---|---|---|
| Until the end of check-in for the flight | Impossible | RUB 3000 for each ticket | Possible without additional fees | |||
| After the end of check-in for the flight | Impossible | RUB 5,000 for each ticket | ||||
If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.
Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or at the airline's representative office .
Can I change the airport of arrival when flying to a foreign country?
The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.
| Rate | Promo Light / Lowcost fares (Baggage, Baggage) | Promo | Economy | Premium Economy | Business |
|---|---|---|---|---|---|
| Before the flight | Impossible | € 75 or equivalent in local currency per ticket | |||
| After flight departure | Impossible | € 100 fine + € 75 or equivalent in local currency for one ticket | 75 euros or equivalent in local currency per ticket | € 75 or equivalent in local currency per ticket | |
If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.
Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or representative office of the airline .
Can I change the airport of arrival when flying to a CIS country?
The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.
| Time until the end of registration / Tariff | Promo Light | Promo | Economy | Premium economy | Comfort | Business |
|---|---|---|---|---|---|---|
| More than 24 hours | Impossible | Possible only for directions Armenia, Moldova - collection 35 euros + 25% of the tariff + surcharge. | Impossible | Changes cannot be made for passengers on flights to Tajikistan. For passengers of flights to Armenia, Georgia, Kyrgyzstan, Moldova, Kazakhstan, Belarus, Azerbaijan, Uzbekistan - collection of 35 euros + 25% of the fare + surcharge. | ||
| Less than 24 hours | Impossible | For all directions - collection of 35 euros + 25% of the tariff + surcharge. | ||||
| After registration ends | Impossible | |||||
If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.
Changes to tickets can be made by phone: 8-800-7700-262 , at any company ticket office