• Language Selection
    • Currency Selection
!
Entry rules and preventive measures More
Consultation on changes in the ticket

Advice on ticket changes

Can I amend my ticket for free?

Any voluntary manipulation of the ticket must be paid additionally. You can issue and pay for the service of changing the date and refunding the ticket by calling 8 800 7700 262 or at the ticket office. If you change the date of departure, you also need to pay the difference in the cost of the ticket.

In the event of a flight cancellation or a change in the departure date on the initiative of the airline, tickets purchased under the VFD will be replaced without any additional charges. The YR tax is also refunded for passengers who purchased a ticket for the VPD on credit.

Can I change the date on a flight within Russia?

Depends on the ticket fare:

Rate Promo Light Promo Economy Premium Economy Business
Until the end of check-in for the flight Impossible RUB 3000 for each ticket Possible without additional fees Possible without additional fees Possible without additional fees
After the end of check-in for the flight Impossible RUB 5,000 for each ticket RUB 5,000 for each ticket RUB 5,000 for each ticket Possible without additional fees

Can I change the date on a flight within the CIS countries?

Depends on the ticket fare:

Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Business
More than 24 hours Impossible 35 euros for each ticket or equivalent in local currency + surcharge (Armenia, Georgia, Kyrgyzstan) Armenia, Belarus, Georgia, Kyrgyzstan, Kazakhstan - 15 euros for each ticket.
Tajikistan, Uzbekistan, Azerbaijan, Moldova - no additional payments.		 Possible without additional fees Possible without additional fees
Less than 24 hours Impossible 35 euros for each ticket + surcharge of the difference when the fare increases 15 euros for each ticket + surcharge on fares and fees Possible without additional fees Possible without additional fees
After registration ends Impossible Impossible Impossible Possible without additional fees Possible without additional fees

Is it possible to change the date on a flight in the Far Abroad countries?

Depends on the ticket fare:

Time until the end of registration / Tariff Promo Light Low-cost tariffs (Baggage / No baggage Promo Economy Premium Economy Business
More than 24 hours Impossible Impossible EUR 30 per ticket or local currency equivalent EUR 30 per ticket or local currency equivalent € 30 per ticket or local currency equivalent The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency
Less than 24 hours Impossible Impossible Impossible EUR 30 per ticket or local currency equivalent € 30 per ticket or local currency equivalent The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency
If you miss your flight Impossible Impossible Impossible EUR 100 or equivalent in local currency EUR 100 or equivalent in local currency Possible without additional fees

If the ticket is partially used, the departure date of the next flight can also be changed, but at a charge. The cost is the same as if the change is made less than 24 hours before the end of registration.

Can I change the airport of arrival when flying within Russia?

The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

Rate Promo Light Promo Economy Premium Economy Comfort Business
Until the end of check-in for the flight Impossible RUB 3000 for each ticket Possible without additional fees
After the end of check-in for the flight Impossible RUB 5,000 for each ticket

If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or at the airline's representative office .

Can I change the airport of arrival when flying to a foreign country?

The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

Rate Promo Light / Lowcost fares (Baggage, Baggage) Promo Economy Premium Economy Business
Before the flight Impossible € 75 or equivalent in local currency per ticket
After flight departure Impossible € 100 fine + € 75 or equivalent in local currency for one ticket 75 euros or equivalent in local currency per ticket € 75 or equivalent in local currency per ticket

If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or representative office of the airline .

Can I change the airport of arrival when flying to a CIS country?

The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

Time until the end of registration / Tariff Promo Light Promo Economy Premium economy Comfort Business
More than 24 hours Impossible Possible only for directions Armenia, Moldova - collection 35 euros + 25% of the tariff + surcharge. Impossible Changes cannot be made for passengers on flights to Tajikistan.
For passengers of flights to Armenia, Georgia, Kyrgyzstan, Moldova, Kazakhstan, Belarus, Azerbaijan, Uzbekistan - collection of 35 euros + 25% of the fare + surcharge.
Less than 24 hours Impossible For all directions - collection of 35 euros + 25% of the tariff + surcharge.
After registration ends Impossible

If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

Changes to tickets can be made by phone: 8-800-7700-262 , at any company ticket office

  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions

    • Advice on ticket changes

      Can I amend my ticket for free?

      Any voluntary manipulation of the ticket must be paid additionally. You can issue and pay for the service of changing the date and refunding the ticket by calling 8 800 7700 262 or at the ticket office. If you change the date of departure, you also need to pay the difference in the cost of the ticket.

      In the event of a flight cancellation or a change in the departure date on the initiative of the airline, tickets purchased under the VFD will be replaced without any additional charges. The YR tax is also refunded for passengers who purchased a ticket for the VPD on credit.

      Can I change the date on a flight within Russia?

      Depends on the ticket fare:

      Rate Promo Light Promo Economy Premium Economy Business
      Until the end of check-in for the flight Impossible RUB 3000 for each ticket Possible without additional fees Possible without additional fees Possible without additional fees
      After the end of check-in for the flight Impossible RUB 5,000 for each ticket RUB 5,000 for each ticket RUB 5,000 for each ticket Possible without additional fees

      Can I change the date on a flight within the CIS countries?

      Depends on the ticket fare:

      Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Business
      More than 24 hours Impossible 35 euros for each ticket or equivalent in local currency + surcharge (Armenia, Georgia, Kyrgyzstan) Armenia, Belarus, Georgia, Kyrgyzstan, Kazakhstan - 15 euros for each ticket.
      Tajikistan, Uzbekistan, Azerbaijan, Moldova - no additional payments.      		 Possible without additional fees Possible without additional fees
      Less than 24 hours Impossible 35 euros for each ticket + surcharge of the difference when the fare increases 15 euros for each ticket + surcharge on fares and fees Possible without additional fees Possible without additional fees
      After registration ends Impossible Impossible Impossible Possible without additional fees Possible without additional fees

      Is it possible to change the date on a flight in the Far Abroad countries?

      Depends on the ticket fare:

      Time until the end of registration / Tariff Promo Light Low-cost tariffs (Baggage / No baggage Promo Economy Premium Economy Business
      More than 24 hours Impossible Impossible EUR 30 per ticket or local currency equivalent EUR 30 per ticket or local currency equivalent € 30 per ticket or local currency equivalent The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency
      Less than 24 hours Impossible Impossible Impossible EUR 30 per ticket or local currency equivalent € 30 per ticket or local currency equivalent The first change of the date is free of charge, each subsequent change is 10 euros or the equivalent in local currency
      If you miss your flight Impossible Impossible Impossible EUR 100 or equivalent in local currency EUR 100 or equivalent in local currency Possible without additional fees

      If the ticket is partially used, the departure date of the next flight can also be changed, but at a charge. The cost is the same as if the change is made less than 24 hours before the end of registration.

      Can I change the airport of arrival when flying within Russia?

      The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

      Rate Promo Light Promo Economy Premium Economy Comfort Business
      Until the end of check-in for the flight Impossible RUB 3000 for each ticket Possible without additional fees
      After the end of check-in for the flight Impossible RUB 5,000 for each ticket

      If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

      Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or at the airline's representative office .

      Can I change the airport of arrival when flying to a foreign country?

      The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

      Rate Promo Light / Lowcost fares (Baggage, Baggage) Promo Economy Premium Economy Business
      Before the flight Impossible € 75 or equivalent in local currency per ticket
      After flight departure Impossible € 100 fine + € 75 or equivalent in local currency for one ticket 75 euros or equivalent in local currency per ticket € 75 or equivalent in local currency per ticket

      If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

      Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or representative office of the airline .

      Can I change the airport of arrival when flying to a CIS country?

      The ability to make changes to a ticket depends on the destination, ticket fare and time until the end of check-in or flight departure.

      Time until the end of registration / Tariff Promo Light Promo Economy Premium economy Comfort Business
      More than 24 hours Impossible Possible only for directions Armenia, Moldova - collection 35 euros + 25% of the tariff + surcharge. Impossible Changes cannot be made for passengers on flights to Tajikistan.
      For passengers of flights to Armenia, Georgia, Kyrgyzstan, Moldova, Kazakhstan, Belarus, Azerbaijan, Uzbekistan - collection of 35 euros + 25% of the fare + surcharge.
      Less than 24 hours Impossible For all directions - collection of 35 euros + 25% of the tariff + surcharge.
      After registration ends Impossible

      If the ticket is composite, i.e. with transfers, and the fares of different segments of the route are different, then when changes are made to the ticket, the conditions of the stricter fare apply.

      Changes to tickets can be made by phone: 8-800-7700-262 , at any company ticket office