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Advice on ticket changes

Advice on ticket changes

Can I make changes to my ticket for free?

Any voluntary manipulation of the ticket must be paid extra. You can apply for and pay for the service of changing the date and returning the ticket by calling 8 800 7700 262 or at the air ticket office. If you change the departure date, you also need to pay the difference in the cost of the ticket.

In the event of a flight cancellation or a change in the departure date at the initiative of the airline, tickets purchased under the VPD will be replaced without any additional fees. The YR fee is also returned for passengers who have purchased an IDF ticket on credit.

Can I change the date on a flight in Russia?

Depends on the fare of the ticket:

Rate Promo Light Promo Economy Premium Economy Business
Prior to check-in Impossible 3000 rub for each ticket Possible without additional fees Possible without additional fees Possible without additional fees
After check-in for a flight Impossible 5000 rub. for each ticket 5000 rub. for each ticket 5000 rub. for each ticket Possible without additional fees

Is it possible to change the date on a flight for the CIS countries?

Depends on the fare of the ticket:

Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Business
More than 24 hours Impossible 35 euros for each ticket or equivalent in local currency + surcharge (Armenia, Georgia, Kyrgyzstan) Armenia, Belarus, Georgia, Kyrgyzstan, Kazakhstan - 15 euros for each ticket.
Tajikistan, Uzbekistan, Azerbaijan, Moldova - without surcharges.
Possible without additional fees Possible without additional fees
Less than 24 hours Impossible 35 euros for each ticket + surcharge difference with increasing fare 15 euros for each ticket + surcharge on fares and fees Possible without additional fees Possible without additional fees
After registration Impossible Impossible Impossible Possible without additional fees Possible without additional fees

Is it possible to change the date on a flight to countries of the Far Abroad?

Depends on the fare of the ticket:

Time until the end of registration / Tariff Promo Light Low-Cost Tariffs (Luggage / Luggage-Free) Promo Economy Premium Economy Business
More than 24 hours Impossible Impossible 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency The first change of date is free of charge, each subsequent change of 10 euros or the equivalent in local currency
Less than 24 hours Impossible Impossible Impossible 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency The first change of date is free of charge, each subsequent change of 10 euros or the equivalent in local currency
In case of no-show Impossible Impossible Impossible 100 Euro or equivalent in local currency 100 Euro or equivalent in local currency Possible without additional fees

If the ticket is partially used, the departure date of the next flight can also be changed, but for a fee. The cost is the same as if you make the change less than 24 hours before the end of registration.

Is it possible to change the arrival airport when flying in Russia?

The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

Rate Promo Light Promo Economy Premium Economy Comfort Business
Prior to check-in Impossible 3000 rub for each ticket Possible without additional fees
After check-in for a flight Impossible 5000 rub. for each ticket

If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or representative office of the airline .

Is it possible to change the arrival airport when flying to a country of far abroad?

The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

Rate Promo Light / Low-Cost Tariffs (Luggage, Luggageless) Promo Economy Premium Economy Business
Before departure Impossible EUR 75 or local currency equivalent per ticket
After departure Impossible 100 Euro fine + 75 Euro or equivalent in local currency for one ticket EUR 75 or local currency equivalent per ticket EUR 75 or local currency equivalent per ticket

If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

Changes to tickets can be made by phone: 8-800-7700-262, at any company ticket office or representative office of the airline .

Can I change the airport of arrival when flying to the CIS country?

The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Comfort Business
More than 24 hours Impossible It is possible only for directions Armenia, Moldova - a fee of 35 euros + 25% of the tariff + surcharge. Impossible For passengers flying to Tajikistan, changes cannot be made.
For passengers flying to Armenia, Georgia, Kyrgyzstan, Moldova, Kazakhstan, Belarus, Azerbaijan, Uzbekistan - a fee of 35 euros + 25% of the fare + surcharge.
Less than 24 hours Impossible For all directions - a fee of 35 euros + 25% of the tariff + surcharge.
After registration Impossible

If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

Changes to tickets can be made by phone: 8-800-7700-262 or +7 (343) 345-36-45, at any company ticket office , or airline representative office .

  • Buying and returning a ticket
  • Luggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions
    • Advice on ticket changes

      Can I make changes to my ticket for free?

      Any voluntary manipulation of the ticket must be paid extra. You can apply for and pay for the service of changing the date and returning the ticket by calling 8 800 7700 262 or at the air ticket office. If you change the departure date, you also need to pay the difference in the cost of the ticket.

      In the event of a flight cancellation or a change in the departure date at the initiative of the airline, tickets purchased under the VPD will be replaced without any additional fees. The YR fee is also returned for passengers who have purchased an IDF ticket on credit.

      Can I change the date on a flight in Russia?

      Depends on the fare of the ticket:

      Rate Promo Light Promo Economy Premium Economy Business
      Prior to check-in Impossible 3000 rub for each ticket Possible without additional fees Possible without additional fees Possible without additional fees
      After check-in for a flight Impossible 5000 rub. for each ticket 5000 rub. for each ticket 5000 rub. for each ticket Possible without additional fees

      Is it possible to change the date on a flight for the CIS countries?

      Depends on the fare of the ticket:

      Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Business
      More than 24 hours Impossible 35 euros for each ticket or equivalent in local currency + surcharge (Armenia, Georgia, Kyrgyzstan) Armenia, Belarus, Georgia, Kyrgyzstan, Kazakhstan - 15 euros for each ticket.
      Tajikistan, Uzbekistan, Azerbaijan, Moldova - without surcharges.
      Possible without additional fees Possible without additional fees
      Less than 24 hours Impossible 35 euros for each ticket + surcharge difference with increasing fare 15 euros for each ticket + surcharge on fares and fees Possible without additional fees Possible without additional fees
      After registration Impossible Impossible Impossible Possible without additional fees Possible without additional fees

      Is it possible to change the date on a flight to countries of the Far Abroad?

      Depends on the fare of the ticket:

      Time until the end of registration / Tariff Promo Light Low-Cost Tariffs (Luggage / Luggage-Free) Promo Economy Premium Economy Business
      More than 24 hours Impossible Impossible 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency The first change of date is free of charge, each subsequent change of 10 euros or the equivalent in local currency
      Less than 24 hours Impossible Impossible Impossible 30 euros for each ticket or equivalent in local currency 30 euros for each ticket or equivalent in local currency The first change of date is free of charge, each subsequent change of 10 euros or the equivalent in local currency
      In case of no-show Impossible Impossible Impossible 100 Euro or equivalent in local currency 100 Euro or equivalent in local currency Possible without additional fees

      If the ticket is partially used, the departure date of the next flight can also be changed, but for a fee. The cost is the same as if you make the change less than 24 hours before the end of registration.

      Is it possible to change the arrival airport when flying in Russia?

      The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

      Rate Promo Light Promo Economy Premium Economy Comfort Business
      Prior to check-in Impossible 3000 rub for each ticket Possible without additional fees
      After check-in for a flight Impossible 5000 rub. for each ticket

      If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

      Changes to tickets can be made by phone: 8-800-7700-262, at any branded airline ticket office or representative office of the airline .

      Is it possible to change the arrival airport when flying to a country of far abroad?

      The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

      Rate Promo Light / Low-Cost Tariffs (Luggage, Luggageless) Promo Economy Premium Economy Business
      Before departure Impossible EUR 75 or local currency equivalent per ticket
      After departure Impossible 100 Euro fine + 75 Euro or equivalent in local currency for one ticket EUR 75 or local currency equivalent per ticket EUR 75 or local currency equivalent per ticket

      If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

      Changes to tickets can be made by phone: 8-800-7700-262, at any company ticket office or representative office of the airline .

      Can I change the airport of arrival when flying to the CIS country?

      The ability to make changes to the ticket depends on the destination, the fare of the ticket and the time until the end of check-in or departure.

      Time until the end of registration / Tariff Promo Light Promo Economy Premium Economy Comfort Business
      More than 24 hours Impossible It is possible only for directions Armenia, Moldova - a fee of 35 euros + 25% of the tariff + surcharge. Impossible For passengers flying to Tajikistan, changes cannot be made.
      For passengers flying to Armenia, Georgia, Kyrgyzstan, Moldova, Kazakhstan, Belarus, Azerbaijan, Uzbekistan - a fee of 35 euros + 25% of the fare + surcharge.
      Less than 24 hours Impossible For all directions - a fee of 35 euros + 25% of the tariff + surcharge.
      After registration Impossible

      If the ticket is composite, i.e. with transfers, and the tariffs of different segments of the route are different, then when making changes to the ticket, the conditions of a more strict tariff apply.

      Changes to tickets can be made by phone: 8-800-7700-262 or +7 (343) 345-36-45, at any company ticket office , or airline representative office .