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- Planning a trip
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- Schedules
- Order management
- Check-in
- Flight status
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- Additional ticket services
- Business pass
- Menu on board
- Your baggage
- Transportation rules
- Subsidized transportation
- Charter Order
- Group Transportation Order
- Freight Order
- Ordering a flight certificate
- Payment Methods
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- Important information about COVID-19
- Flight map
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Rules for passenger service on board
- Buying and returning a ticket
- Baggage
- Preparation for flight
- Passenger service rules on board
- What documents are needed for the flight?
- Rules for transporting children on an airplane
- Flight of pregnant women on an airplane
- Rules for the carriage of unaccompanied children
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- At the airport
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- How do I indicate the number and series of my birth certificate when buying a ticket online?
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- Flight cancellation/delay
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- Questions about the airline
Dear passengers!
In connection with the instructions of the Ministry of Transport of the Russian Federation, we inform you:
- At the moment, passengers are allowed on board the aircraft only in masks and gloves.
- Body temperature should not exceed 37 degrees.
- Personal protective equipment cannot be removed both during the entire flight and while at the airports of departure and arrival
- Buying and returning a ticket
- Baggage
- Preparation for flight
Rules for passenger service on board
Dear passengers!
In connection with the instructions of the Ministry of Transport of the Russian Federation, we inform you:
- At the moment, passengers are allowed on board the aircraft only in masks and gloves.
- Body temperature should not exceed 37 degrees.
- Personal protective equipment cannot be removed both during the entire flight and while at the airports of departure and arrival
- At the airport
- On board
- After the flight
- Frequently asked questions