Instruction:

• Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
• An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
• Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
• Contact the airline office at the airport.
• Make a claim in 2 copies, keep the original.

After that, the claim is sent to work and you just have to wait for a response through one of the specified communication channels.

Even if the damage was already noticed at home or in a hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

The claim must be executed with the personal signature of the applicant, the entire package of documents must be sent to the postal address of the airline: 620025, Sverdlovsk region, Yekaterinburg, per. Morning 1 year

Instruction:

• Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
• An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
• Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
• Contact the airline office at the airport.
• Make a claim in 2 copies, keep the original.

After that, you need to call the insurance company and follow their instructions.

First of all, stay calm. If enough time has passed and it is clear that there will be no more baggage from your flight on the belt:

• Go to the lost or missing luggage desk. It is located in the baggage claim area, may be called "Lost & Found".
• It is necessary to draw up a report on the loss of luggage with the desk employee. It will require you to indicate your passport and contact details, the details of the flight you were flying on, and attach a baggage tag. It will be used to search for your luggage.
• As soon as the luggage is found, it will be delivered to the airport closest to you.

Bonus: Some foreign airports deliver found luggage directly to the address specified by the passenger.

The act was drawn up, the data was left and now it remains only to wait. The airline has 21 days to search for baggage - this is the maximum period and usually baggage is found much faster.

If the baggage is not found within the specified period, the airline compensates the baggage in monetary terms - 600 rubles per kg of weight.