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Baggage

Baggage

Is it possible to check luggage at the point of departure and pick it up at the destination?

Yes, if it is a transfer flight and the following conditions are met:

  • all flights on a single route are operated by Ural Airlines’ own flights or flights of partner airlines;
  • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
  • excess baggage paid for all sections of the route;
  • the transfer airport has a special transfer zone;
  • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

However, you need to be aware that some airports are not equipped to handle transfer baggage. Detailed information can be found here .

I'm flying on a transfer flight. Do I need to collect my luggage at the transfer point?

You need to claim baggage if:

  • the luggage contains items that must be declared;
  • the passenger at the point of departure himself expressed a desire to receive luggage at the transfer airport;
  • when changing the route at the transfer point at the initiative of the passenger;
  • checking the transfer passenger's baggage at the point is the law of the country where the transfer is made.

However, you need to be aware that some airports are not equipped to handle transfer baggage. Detailed information can be found here .

What is considered liquid in luggage?

Liquids include:

  • water, juice, tea, alcohol;
  • dairy products;
  • honey, jam, jam;
  • soft cheese, spreadable products such as hummus, tomato or chocolate spread;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, shaving foam and gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
  • medicines, sprays.

Exception: in your carry-on baggage, you can without restrictions take baby food that your child needs during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

How to properly pack “liquids” for transportation in hand luggage?

All items related to liquids must be collected in one resealable transparent package: cosmetic bag, bag, toiletry case, zip bag, etc. no larger than 18*20 cm. The volume of liquid in one bag should not exceed 1 liter.

What bottles can you take in hand luggage?

In hand luggage you can carry liquids in containers with a volume of no more than 100 ml. One passenger can carry no more than 1 liter of liquids, gels and aerosols in hand luggage. Restrictions do not apply to checked baggage.

Liquids include:

  • water, juice, tea, alcohol;
  • dairy products;
  • honey, jam, jam;
  • soft cheese, spreadable products such as hummus, tomato or chocolate spread;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, shaving foam and gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
  • medicines, sprays.

Exception: in your carry-on baggage, you can without restrictions take baby food that your child needs during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

What applies to carry-on luggage?

Carry-on luggage is the items you can take with you on board the plane. For example, a handbag, outerwear, etc.

The carry-on baggage allowance depends on the chosen fare. At all Economy class fares, the passenger is provided with 1 piece of luggage rack, with dimensions 55*40*20 cm and weighing no more than 10 kg.

Business class passengers are allowed 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

Read more about hand luggage here .

In addition to the established carry-on baggage allowance, you can carry:

  • A backpack, the weight and dimensions of which are 80 cm in the sum of three dimensions, weighing 5 kg, or a handbag, or a briefcase.
  • Bouquet of flowers.*
  • Outerwear.
  • Baby food for a child.
  • Suit in a suitcase* (soft case with one suit, should not contain additional internal attachments, transportation of any other things in a suitcase is not allowed) .
  • Devices for carrying a child (baby cradle, restraint systems (devices) for children under two years of age, baby strollers and other devices) when transporting a child, the dimensions of which do not exceed 55 x 40 x 20 cm and allow them to be safely placed in the aircraft cabin in the luggage compartment shelf or under the seat of the chair in front.
  • Medicines, special dietary requirements in the quantities required during the flight.
  • Crutches, canes, walkers, rollators, folding wheelchairs, used by a passenger and having dimensions that allow them to be safely placed in the aircraft cabin on a luggage rack or under the seat of the seat in front.
  • Items purchased from duty-free shops at the airport, packaged in a sealed plastic bag

Read more about hand luggage here .

What applies to luggage?

Baggage is things that, for some reason, cannot be taken with you into the cabin. They must be collected at the check-in counter and checked in as luggage. Things will fly in the luggage compartment and will be returned to you at the airport of arrival.

The airline offers a choice of fares with or without baggage included:

  • “Promo” - luggage is not included. If necessary, it must be paid additionally.;
  • “Economy” - 1 piece up to 23 kg;
  • "Premium Economy" - 2 pieces of 23 kg each;
  • “Business” - 2 pieces of 23 kg each.

The size of luggage must not exceed 203 cm in the sum of three dimensions and 100 cm on any side.

Read more about luggage here .

Is it possible to bring ski equipment for free?

In addition to the main luggage, passengers can carry 1 set of equipment (except for the Promo fare).

Ski and alpine skiing equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

In this case, the weight of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions should be 350 cm (on one side no more than 220 cm).

How to transport mine rescue equipment correctly?

To transport this category of baggage, you must obtain consent from the airline in advance. The most convenient way to do this is by phone by calling the Hotline at 8 (800) 7700 262 (calls within the Russian Federation are free) or 8 (499) 920 22 52 (for calls from abroad).

One passenger can carry one set (backpack) of mine rescue equipment equipped with a pyrotechnic trigger mechanism containing less than 200 mg of net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

The kit must be packaged in such a way as to prevent accidental activation of the starter. Inflatable bags inside kits must be equipped with safety valves.

How to transport oversized luggage?

If the baggage dimensions exceed 203 cm in the sum of three dimensions, the baggage is oversized.

Airplane baggage compartment capacity varies, so we ask that you notify the airline in advance if you wish to carry excess, heavy or oversized baggage so that the airline can reserve your seat.

Excess baggage can be checked in when issuing a ticket, as well as at the airport of departure for the entire route to your destination.

One passenger may be provided with no more than 3 additional pieces of baggage.

What to do with luggage if there is a connecting flight?

If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to get your luggage, leave the arrivals area, check in again, check in your luggage, get your boarding pass, etc.

Baggage acceptance ends 40 minutes before scheduled flight departure.

Advice:

  • Choose flights with a transfer of at least 1 hour. Otherwise, there is a risk that you will not be able to catch the next flight or your luggage will not have time to be transported from one plane to another.
  • When purchasing a ticket, pay attention to the departure airport of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
  • Please check baggage allowances with all airlines participating in your route in advance.

Is it possible to combine luggage?

Combining baggage in the case where two or more passengers travel on the same route and to the same airport is possible in the following order:

I received the suitcase and it was damaged. What to do?

Instructions:

  • Record the fact of damage at the Lost&Found lost or missing luggage counter. It is located in the baggage claim area.
  • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second – with you.
  • Find boarding passes and baggage tags. If you were flying with transfers, you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After this, the claim is sent to work and you just have to wait for a response through one of the specified communication channels.

Even if the damage was already noticed at home or in a hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

The claim must be made with the personal signature of the applicant, the entire package of documents must be sent to the airline's postal address: 620025, Sverdlovsk region, Ekaterinburg, lane. Morning 1 year

My suitcase was damaged, but it is insured. What to do?

Instructions:

  • Record the fact of damage at the Lost&Found lost or missing luggage counter. It is located in the baggage claim area.
  • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
  • Find boarding passes and baggage tags. If you were flying with transfers, you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After this, you need to call the insurance company and follow their instructions.

Is it possible to take a flute on board an airplane?

Can. The instrument can be taken to the salon if the weight is no more than 10 kg. and dimensions no more than 55x40x20 cm (provided that the passenger has no other hand luggage)

It turns out that a domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, accordion, drum and some types of guitars can fly with you in the cabin.

What musical instruments are best to carry in luggage?

If the dimensions or weight of a musical instrument exceeds the established carry-on baggage limits, then the instrument must be checked in as checked baggage.

If the fare of the purchased ticket includes baggage allowance, then simply hand the instrument into the baggage compartment at the check-in counter at the airport. If the fare does not include luggage, it must be paid additionally when purchasing a ticket or at the airport.

Instruments commonly carried in the hold include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

The instrument is accepted into luggage only in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

I want to transport my guitar in the cabin. How to organize this?

In a separate passenger seat you can carry a musical instrument weighing no more than 80 kg and with dimensions no more than 120x75x45 cm.

As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

To carry an instrument in this way, you must sign up for the “Baggage plus space” service when purchasing a ticket at the airline’s ticket office or representative office, as well as through the Contact Center: 8 (800) 7700 262 (free call within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

I bought a ticket at the “Promo” rate. Can I bring alpine skis for free?

On the “Promo” tariff, the transportation of sports equipment is paid .

Sports equipment can be carried free of charge in addition to main baggage on all fares except: Promo

The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

Exception: For ski and alpine skiing equipment, the carriage standards are different - the weight should not exceed 23 kg, and the dimensions in the sum of three dimensions should not exceed 350 cm.

Ski and alpine skiing equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

Is a fishing rod considered sports equipment?

Yes, it does . It can be carried free of charge as additional baggage on all fares except: Promo.

You can find out what else is related to sports equipment here .

Can I freely take old photographs out of the country?

Antique photographs can be considered cultural property if they have artistic, material and universal significance.

Cultural values include:

  • objects of art and religious worship;
  • printed publications;
  • manuscripts;
  • archives;
  • items of philately, phylumeny, numismatics, bonistics;
  • items of uniform and equipment;
  • historical and artistically designed weapons, pieces of equipment, instruments, instruments, equipment;
  • ancient orders and medals;
  • subjects of paleontology and mineralogy of scientific interest;
  • rare and unique musical instruments;

A complete list of values can be found on the website of the Ministry of Culture.

Read more about how to export cultural property here .

What documents are needed if I plan to import cultural property into the Russian Federation?

To pass customs control you must provide:

  • Completed customs declaration TD-6
  • Three copies of the list describing the imported cultural property;
  • Three sets of photographs of imported cultural property (at least 8*12 cm).
  • Documents confirming the origin and value of imported cultural property.

For the import of archival documents, printed publications, items of philately, numismatics, bonistics and faleristics, photographs are not required.

What documents are needed if I plan to export cultural property from the Russian Federation?

To export cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

  • Application for the right to export cultural property;
  • 3 copies of a list of cultural property with their description, if you plan to export more than 2 items;
  • three color photographs of each cultural value (at least 8*12 cm in size). When exporting archival documents, printed publications, items of philately, numismatics, bonistics and faleristics, photographs are not required;
  • Certified copies of documents (with the presentation of the originals) confirming the ownership of exported cultural property, if any;
  • Copies of documents confirming the value of cultural property, if available;
  • Copies of identification documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

Documents must be submitted in advance, at least 30 days before the planned day of transportation.

Can I bring a seedling from China?

No you can not.

The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture in general from infection by diseases and pests that can damage the country’s economy.

It is prohibited to import:

  • seeds of cultivated and wild plants;
  • root vegetables, bulbs, cuttings, etc.;
  • living plants and their parts;
  • fresh vegetables, fruits, nuts - more than 5 kg;
  • soil and plants with soil - in a pot, tub, etc.;
  • legumes: peas, mung beans, chickpeas, etc.;
  • other materials of plant origin without international documents confirming their phytosanitary safety.

An attempt to transport items from the above list will result in confiscation during inspection.

Read more about transporting plants from foreign countries here .

Is it possible to bring a bouquet from another country?

Can.

Bouquets, herbariums, and dried flowers are allowed to be transported, but it is also necessary to undergo border sanitary control.

Inside plants, even dried ones, there may be larvae, bugs, and insects that pose a danger not only to the plants, but also to those for whom this bouquet was delivered.

What and how much can I bring to the Russian Federation without duty?

You can import the following into the territory of the EAEU without duty:

  • Goods with a value of no more than €10,000 equivalent and/or weighing less than 50 kg;
  • Alcoholic drinks, including beer, no more than 3 liters per person over 18 years of age;

Tobacco and tobacco products:

  • 200 cigarettes or
  • 50 cigars or
  • 50 cigarillos or
  • 250 g of tobacco (including chewing tobacco).

Assorted tobacco products with a total weight of no more than 250 g per person over 18 years of age.

If the amount of goods imported into the territory of the EAEU exceeds €10,000 or the total weight is more than 50 kg, the passenger will have to pay a duty of 30% of the amount, but not less than €4 for each extra kilogram of weight.

When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

For alcoholic drinks and beer - €10 per 1 liter of excess.

A flat rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in the case of importing alcoholic beverages and beer in quantities from 3 to 5 liters inclusive.

Read more about customs restrictions here .

I want to take caviar as a souvenir from Russia. Can?

You can, but please note the following restrictions.

The following cannot be exported from the EAEU countries:

  • Fish and seafood (except sturgeon caviar) in quantities of more than 5 kg;
  • Sturgeon caviar weighing more than 250 g.

In accordance with the Decree of the Russian Federation dated November 1, 2022 No. 1947, the movement by individuals from the territory of the Kamchatka Territory by air in luggage and (or) hand luggage of salmon caviar (red caviar) of non-industrial production more than 10 kilograms per an individual for one flight on domestic air transport in the period from 11/01/2022 to 08/01/2025.

My luggage was lost. What to do?

First of all, stay calm. If enough time has passed and it is clear that there will be no more luggage from your flight on the belt:

  • Contact the Lost or Missing Baggage Desk. It is located in the baggage claim area and may be called “Lost&Found”.
  • It is necessary to draw up a report of lost luggage with the counter employee. It will require you to provide your passport and contact details, the details of the flight you were traveling on, and attach a luggage tag. They will use it to search for your luggage.
  • Once your luggage is found, it will be delivered to your nearest airport.

Bonus: Some foreign airports deliver found luggage directly to the address specified by the passenger.

The report was drawn up, the data was left and now all that remains is to wait. The airline has 21 days to search for luggage - this is the maximum period and usually the luggage is found much faster.

If the baggage is not found within the specified period, the airline will compensate the baggage in cash equivalent - 600 rubles per kg of weight.


  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions

    • Baggage

      Is it possible to check luggage at the point of departure and pick it up at the destination?

      Yes, if it is a transfer flight and the following conditions are met:

      • all flights on a single route are operated by Ural Airlines’ own flights or flights of partner airlines;
      • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
      • excess baggage paid for all sections of the route;
      • the transfer airport has a special transfer zone;
      • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

      However, you need to be aware that some airports are not equipped to handle transfer baggage. Detailed information can be found here .

      I'm flying on a transfer flight. Do I need to collect my luggage at the transfer point?

      You need to claim baggage if:

      • the luggage contains items that must be declared;
      • the passenger at the point of departure himself expressed a desire to receive luggage at the transfer airport;
      • when changing the route at the transfer point at the initiative of the passenger;
      • checking the transfer passenger's baggage at the point is the law of the country where the transfer is made.

      However, you need to be aware that some airports are not equipped to handle transfer baggage. Detailed information can be found here .

      What is considered liquid in luggage?

      Liquids include:

      • water, juice, tea, alcohol;
      • dairy products;
      • honey, jam, jam;
      • soft cheese, spreadable products such as hummus, tomato or chocolate spread;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, shaving foam and gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
      • medicines, sprays.

      Exception: in your carry-on baggage, you can without restrictions take baby food that your child needs during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

      How to properly pack “liquids” for transportation in hand luggage?

      All items related to liquids must be collected in one resealable transparent package: cosmetic bag, bag, toiletry case, zip bag, etc. no larger than 18*20 cm. The volume of liquid in one bag should not exceed 1 liter.

      What bottles can you take in hand luggage?

      In hand luggage you can carry liquids in containers with a volume of no more than 100 ml. One passenger can carry no more than 1 liter of liquids, gels and aerosols in hand luggage. Restrictions do not apply to checked baggage.

      Liquids include:

      • water, juice, tea, alcohol;
      • dairy products;
      • honey, jam, jam;
      • soft cheese, spreadable products such as hummus, tomato or chocolate spread;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, shaving foam and gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
      • medicines, sprays.

      Exception: in your carry-on baggage, you can without restrictions take baby food that your child needs during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

      What applies to carry-on luggage?

      Carry-on luggage is the items you can take with you on board the plane. For example, a handbag, outerwear, etc.

      The carry-on baggage allowance depends on the chosen fare. At all Economy class fares, the passenger is provided with 1 piece of luggage rack, with dimensions 55*40*20 cm and weighing no more than 10 kg.

      Business class passengers are allowed 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

      Read more about hand luggage here .

      In addition to the established carry-on baggage allowance, you can carry:

      • A backpack, the weight and dimensions of which are 80 cm in the sum of three dimensions, weighing 5 kg, or a handbag, or a briefcase.
      • Bouquet of flowers.*
      • Outerwear.
      • Baby food for a child.
      • Suit in a suitcase* (soft case with one suit, should not contain additional internal attachments, transportation of any other things in a suitcase is not allowed) .
      • Devices for carrying a child (baby cradle, restraint systems (devices) for children under two years of age, baby strollers and other devices) when transporting a child, the dimensions of which do not exceed 55 x 40 x 20 cm and allow them to be safely placed in the aircraft cabin in the luggage compartment shelf or under the seat of the chair in front.
      • Medicines, special dietary requirements in the quantities required during the flight.
      • Crutches, canes, walkers, rollators, folding wheelchairs, used by a passenger and having dimensions that allow them to be safely placed in the aircraft cabin on a luggage rack or under the seat of the seat in front.
      • Items purchased from duty-free shops at the airport, packaged in a sealed plastic bag

      Read more about hand luggage here .

      What applies to luggage?

      Baggage is things that, for some reason, cannot be taken with you into the cabin. They must be collected at the check-in counter and checked in as luggage. Things will fly in the luggage compartment and will be returned to you at the airport of arrival.

      The airline offers a choice of fares with or without baggage included:

      • “Promo” - luggage is not included. If necessary, it must be paid additionally.;
      • “Economy” - 1 piece up to 23 kg;
      • "Premium Economy" - 2 pieces of 23 kg each;
      • “Business” - 2 pieces of 23 kg each.

      The size of luggage must not exceed 203 cm in the sum of three dimensions and 100 cm on any side.

      Read more about luggage here .

      Is it possible to bring ski equipment for free?

      In addition to the main luggage, passengers can carry 1 set of equipment (except for the Promo fare).

      Ski and alpine skiing equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

      In this case, the weight of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions should be 350 cm (on one side no more than 220 cm).

      How to transport mine rescue equipment correctly?

      To transport this category of baggage, you must obtain consent from the airline in advance. The most convenient way to do this is by phone by calling the Hotline at 8 (800) 7700 262 (calls within the Russian Federation are free) or 8 (499) 920 22 52 (for calls from abroad).

      One passenger can carry one set (backpack) of mine rescue equipment equipped with a pyrotechnic trigger mechanism containing less than 200 mg of net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

      The kit must be packaged in such a way as to prevent accidental activation of the starter. Inflatable bags inside kits must be equipped with safety valves.

      How to transport oversized luggage?

      If the baggage dimensions exceed 203 cm in the sum of three dimensions, the baggage is oversized.

      Airplane baggage compartment capacity varies, so we ask that you notify the airline in advance if you wish to carry excess, heavy or oversized baggage so that the airline can reserve your seat.

      Excess baggage can be checked in when issuing a ticket, as well as at the airport of departure for the entire route to your destination.

      One passenger may be provided with no more than 3 additional pieces of baggage.

      What to do with luggage if there is a connecting flight?

      If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to get your luggage, leave the arrivals area, check in again, check in your luggage, get your boarding pass, etc.

      Baggage acceptance ends 40 minutes before scheduled flight departure.

      Advice:

      • Choose flights with a transfer of at least 1 hour. Otherwise, there is a risk that you will not be able to catch the next flight or your luggage will not have time to be transported from one plane to another.
      • When purchasing a ticket, pay attention to the departure airport of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
      • Please check baggage allowances with all airlines participating in your route in advance.

      Is it possible to combine luggage?

      Combining baggage in the case where two or more passengers travel on the same route and to the same airport is possible in the following order:

      I received the suitcase and it was damaged. What to do?

      Instructions:

      • Record the fact of damage at the Lost&Found lost or missing luggage counter. It is located in the baggage claim area.
      • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second – with you.
      • Find boarding passes and baggage tags. If you were flying with transfers, you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After this, the claim is sent to work and you just have to wait for a response through one of the specified communication channels.

      Even if the damage was already noticed at home or in a hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

      The claim must be made with the personal signature of the applicant, the entire package of documents must be sent to the airline's postal address: 620025, Sverdlovsk region, Ekaterinburg, lane. Morning 1 year

      My suitcase was damaged, but it is insured. What to do?

      Instructions:

      • Record the fact of damage at the Lost&Found lost or missing luggage counter. It is located in the baggage claim area.
      • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
      • Find boarding passes and baggage tags. If you were flying with transfers, you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After this, you need to call the insurance company and follow their instructions.

      Is it possible to take a flute on board an airplane?

      Can. The instrument can be taken to the salon if the weight is no more than 10 kg. and dimensions no more than 55x40x20 cm (provided that the passenger has no other hand luggage)

      It turns out that a domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, accordion, drum and some types of guitars can fly with you in the cabin.

      What musical instruments are best to carry in luggage?

      If the dimensions or weight of a musical instrument exceeds the established carry-on baggage limits, then the instrument must be checked in as checked baggage.

      If the fare of the purchased ticket includes baggage allowance, then simply hand the instrument into the baggage compartment at the check-in counter at the airport. If the fare does not include luggage, it must be paid additionally when purchasing a ticket or at the airport.

      Instruments commonly carried in the hold include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

      The instrument is accepted into luggage only in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

      I want to transport my guitar in the cabin. How to organize this?

      In a separate passenger seat you can carry a musical instrument weighing no more than 80 kg and with dimensions no more than 120x75x45 cm.

      As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

      To carry an instrument in this way, you must sign up for the “Baggage plus space” service when purchasing a ticket at the airline’s ticket office or representative office, as well as through the Contact Center: 8 (800) 7700 262 (free call within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

      I bought a ticket at the “Promo” rate. Can I bring alpine skis for free?

      On the “Promo” tariff, the transportation of sports equipment is paid .

      Sports equipment can be carried free of charge in addition to main baggage on all fares except: Promo

      The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

      Exception: For ski and alpine skiing equipment, the carriage standards are different - the weight should not exceed 23 kg, and the dimensions in the sum of three dimensions should not exceed 350 cm.

      Ski and alpine skiing equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

      Is a fishing rod considered sports equipment?

      Yes, it does . It can be carried free of charge as additional baggage on all fares except: Promo.

      You can find out what else is related to sports equipment here .

      Can I freely take old photographs out of the country?

      Antique photographs can be considered cultural property if they have artistic, material and universal significance.

      Cultural values include:

      • objects of art and religious worship;
      • printed publications;
      • manuscripts;
      • archives;
      • items of philately, phylumeny, numismatics, bonistics;
      • items of uniform and equipment;
      • historical and artistically designed weapons, pieces of equipment, instruments, instruments, equipment;
      • ancient orders and medals;
      • subjects of paleontology and mineralogy of scientific interest;
      • rare and unique musical instruments;

      A complete list of values can be found on the website of the Ministry of Culture.

      Read more about how to export cultural property here .

      What documents are needed if I plan to import cultural property into the Russian Federation?

      To pass customs control you must provide:

      • Completed customs declaration TD-6
      • Three copies of the list describing the imported cultural property;
      • Three sets of photographs of imported cultural property (at least 8*12 cm).
      • Documents confirming the origin and value of imported cultural property.

      For the import of archival documents, printed publications, items of philately, numismatics, bonistics and faleristics, photographs are not required.

      What documents are needed if I plan to export cultural property from the Russian Federation?

      To export cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

      The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

      • Application for the right to export cultural property;
      • 3 copies of a list of cultural property with their description, if you plan to export more than 2 items;
      • three color photographs of each cultural value (at least 8*12 cm in size). When exporting archival documents, printed publications, items of philately, numismatics, bonistics and faleristics, photographs are not required;
      • Certified copies of documents (with the presentation of the originals) confirming the ownership of exported cultural property, if any;
      • Copies of documents confirming the value of cultural property, if available;
      • Copies of identification documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

      Documents must be submitted in advance, at least 30 days before the planned day of transportation.

      Can I bring a seedling from China?

      No you can not.

      The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture in general from infection by diseases and pests that can damage the country’s economy.

      It is prohibited to import:

      • seeds of cultivated and wild plants;
      • root vegetables, bulbs, cuttings, etc.;
      • living plants and their parts;
      • fresh vegetables, fruits, nuts - more than 5 kg;
      • soil and plants with soil - in a pot, tub, etc.;
      • legumes: peas, mung beans, chickpeas, etc.;
      • other materials of plant origin without international documents confirming their phytosanitary safety.

      An attempt to transport items from the above list will result in confiscation during inspection.

      Read more about transporting plants from foreign countries here .

      Is it possible to bring a bouquet from another country?

      Can.

      Bouquets, herbariums, and dried flowers are allowed to be transported, but it is also necessary to undergo border sanitary control.

      Inside plants, even dried ones, there may be larvae, bugs, and insects that pose a danger not only to the plants, but also to those for whom this bouquet was delivered.

      What and how much can I bring to the Russian Federation without duty?

      You can import the following into the territory of the EAEU without duty:

      • Goods with a value of no more than €10,000 equivalent and/or weighing less than 50 kg;
      • Alcoholic drinks, including beer, no more than 3 liters per person over 18 years of age;

      Tobacco and tobacco products:

      • 200 cigarettes or
      • 50 cigars or
      • 50 cigarillos or
      • 250 g of tobacco (including chewing tobacco).

      Assorted tobacco products with a total weight of no more than 250 g per person over 18 years of age.

      If the amount of goods imported into the territory of the EAEU exceeds €10,000 or the total weight is more than 50 kg, the passenger will have to pay a duty of 30% of the amount, but not less than €4 for each extra kilogram of weight.

      When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

      For alcoholic drinks and beer - €10 per 1 liter of excess.

      A flat rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in the case of importing alcoholic beverages and beer in quantities from 3 to 5 liters inclusive.

      Read more about customs restrictions here .

      I want to take caviar as a souvenir from Russia. Can?

      You can, but please note the following restrictions.

      The following cannot be exported from the EAEU countries:

      • Fish and seafood (except sturgeon caviar) in quantities of more than 5 kg;
      • Sturgeon caviar weighing more than 250 g.

      In accordance with the Decree of the Russian Federation dated November 1, 2022 No. 1947, the movement by individuals from the territory of the Kamchatka Territory by air in luggage and (or) hand luggage of salmon caviar (red caviar) of non-industrial production more than 10 kilograms per an individual for one flight on domestic air transport in the period from 11/01/2022 to 08/01/2025.

      My luggage was lost. What to do?

      First of all, stay calm. If enough time has passed and it is clear that there will be no more luggage from your flight on the belt:

      • Contact the Lost or Missing Baggage Desk. It is located in the baggage claim area and may be called “Lost&Found”.
      • It is necessary to draw up a report of lost luggage with the counter employee. It will require you to provide your passport and contact details, the details of the flight you were traveling on, and attach a luggage tag. They will use it to search for your luggage.
      • Once your luggage is found, it will be delivered to your nearest airport.

      Bonus: Some foreign airports deliver found luggage directly to the address specified by the passenger.

      The report was drawn up, the data was left and now all that remains is to wait. The airline has 21 days to search for luggage - this is the maximum period and usually the luggage is found much faster.

      If the baggage is not found within the specified period, the airline will compensate the baggage in cash equivalent - 600 rubles per kg of weight.