Refund Policy
What to do if your flight is canceled
1. If your flight is canceled due to the closure of airspace near the borders of Ukraine, you can:
1.1 reissue a ticket for departures from 03/03/2022 to 05/30/2022, at the place of purchase, or contact the passenger support service (due to a large number of requests, we ask you to postpone the call if your departure is not earlier than 03/08/2022).
1.2 issue a refund in full - in order to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application ).
What to do if your flight is delayed
If you plan to make a flight , and your flight is delayed, we recommend that you follow the latest information in the online scoreboard on the airline"s website.
If you do not plan to fly due to a flight delay, you can issue a refund - to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application )
What to do if your flight is not canceled and you don"t want to fly
You can issue a voluntary refund, according to the conditions for applying your tariff.
To process a return, you must fill out a return application and send it to the airline: 620025 Ekaterinburg per. Utreniy 1G. ( download application )
Note!!!!! According to the terms of the fare application, the passenger must first remove the seats before the end of check-in for the flight:
- it is possible to rent seats on the official website www.uralairlines.ru in the " Order Management " section
- it is possible to rent seats at the place of purchase