Payment verification / sending MK

My account was debited, when will I receive a ticket or any other document? How to understand that a ticket has been issued?

The itinerary receipt is considered to be the confirmation of the issued ticket. It comes to the email address provided when booking your ticket. The itinerary receipt contains the flight data: date and time of departure, ticket number, reservation code and passenger data.

You can check the order status in the order check section on the website, in the application, or by calling the contact center: 8-800-77-00-262 .

Why does the airline not issue an invoice and a certificate of completion when paying via an online cash desk by bank transfer?

Itinerary receipt, which the passenger receives by e-mail after paying for the ticket, is a document of strict accountability. This form is established by Order of the Ministry of Transport of Russia dated 08.11.06 No. 134 , which we follow.

The itinerary-receipt indicates the cost of the services provided and the item on VAT is highlighted.