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Decree of the Government of the Russian Federation dated 06.07. No. 991, the procedure for refunding funds under air carriage contracts and travel rules during COVID -19 Read more
Coronovirus Information

Dear Clients!

Preventive measures

We care about your health and strictly follow all COVID-19 prevention guidelines so that you feel safe throughout your trip with us.

  • In the airoport
  • When landing
  • On board

Information for passengers departing on international flights from 10 August

In accordance with the decision of the Government of the Russian Federation and RD 241813 of 07.24. First Deputy Minister of Transport of the Russian Federation, Head of the Federal Air Transport Agency on the resumption of international regular and charter flights from 00:00 Moscow time on 08/10/2020 between the airports of the Russian Federation and foreign countries in order to reduce the risks of the spread of coronavirus infection:

  • For foreign citizens arriving from foreign countries, it is necessary to provide information about the negative result of the PCR test for COVID-19
  • Russian citizens arriving from abroad must be tested for coronavirus. Also, within three days from the date of arrival in the Russian Federation, each tourist must upload the test results for coronavirus through a special form on the gosuslugi.ru portal

Learn more about measures to prevent the spread of coronavirus infection.

  • In the airoport
  • On board
  • Actions to be taken if a passenger is diagnosed on board with COVID-19 after the aircraft arrives

Information for passengers flying charter flights to Kyrgyzstan from 08/27/2020

By the decision of the Ministry of Foreign Affairs of the Kyrgyz Republic, from August 27, 2020, airlines have a free regime for selling air tickets for charter export flights to Kyrgyzstan.

  • More details

Information for passengers flying to the UAE

  • To enter the UAE, residents and tourists must meet the following conditions:

Information for passengers flying to Uzbekistan (updated 10/19/2020)

  • In accordance with the Protocol of the meeting of the Special Republican Commission on Combating Coronavirus in the Republic of Uzbekistan, the procedure for the entry of passengers into Uzbekistan by air has been announced:

Information for passengers with direct and transit flights to China

In order to prevent and control the spread of the new coronavirus infection, as well as in accordance with the official messages of the Civil Aviation Administration, the General Administration of Customs and the Ministry of Foreign Affairs of the People's Republic of China, Chinese citizens and non-Chinese citizens traveling to China must within five days before flight to pass the COVID-19 test.

  • instruction for passengers:

Information for passengers arriving in the Russian Federation from other countries

The information is relevant for both export passengers and regular flights arriving in the Russian Federation.

According to Decree No. 22 of July 27, 2020 "On Amendments to the Resolutions of the Chief State Sanitary Doctor of the Russian Federation No. 7 of March 18, 2020 and No. 9 of March 30, 2020"

  • foreign citizens and stateless persons, when boarding an aircraft traveling to a destination on the territory of the Russian Federation, including in transit, must:

Information for passengers arriving in Kazakhstan

All passengers arriving in Kazakhstan from foreign countries must undergo thermometry and provide a certificate with a negative test result for coronavirus infection (by PCR method), carried out no earlier than 72 hours before the flight.

If a passenger is identified without a certificate:

  • Foreign nationals will not be allowed on board the aircraft from the airport of departure
  • Citizens of Kazakhstan will have to go to a quarantine hospital for 2 days to test for COVID-19 (by PCR method)
  • Citizens of the Russian Federation arriving on the territory of the Russian Federation by air must:

Why is there always clean air on board?

Perfect Airbus air conditioning system - about 60% of the air for air conditioning comes from engine compressors with a temperature of 150-200 degrees Celsius, which is already a guarantee of the absolute absence of viruses or bacteria.

  • More details

Read more about technical security in an interview with the director of the Aviation Technical Center of Ural Airlines

Updates on the removal of quarantine measures in Russian cities

For more information on the opening of cities, please follow the link .

Attention!
In many cities of Russia, for free entry, you must present a certificate with the results of PCR testing for Covid-19.

  • All detailed information about testing for COVID-19

You can learn more about testing on the Association of Aviation Medicine Physicians (ABAM) portal .

Information for passengers

  • Rules for using the Certificate

Canceled flights

  • Information for passengers of canceled flights (purchased before 15.05.2020)
  • Important!

    • In case of flight cancellation, you will receive a notification to the contact details specified in your order
    • We kindly ask you to double-check your reservations to ensure that your contact details are correct: phone number and email.

Flights not canceled

  • non-refundable fares if your flight is not canceled (purchased before 15.05.2020)
  • refundable fares, if your flight is not canceled (purchased before 15.05.2020)

Information on temporarily canceled flights due to the unfavorable epidemiological situation in the world

Updated 09.24.

  • Austria
  • Azerbaijan
  • Armenia
  • Bulgaria
  • Great Britain
  • Hungary
  • Germany
  • Greece
  • Israel
  • India
  • Spain
  • Italy
  • Kazakhstan
  • Cyprus
  • Kyrgyzstan
  • China / Thailand
  • Netherlands
  • UAE
  • Tajikistan
  • Turkey
  • Uzbekistan
  • France
  • Montenegro
  • Czech
  • Japan