Information for passengers of canceled flights in connection with the coronavirus. More details
Coronovirus Information

Dear Clients!

First of all, we wish you good health! We all found ourselves in a situation where COVID-19 makes significant adjustments to our lives: borders are closed, plans are changed, trips are canceled, quarantine and self-isolation are introduced. We understand your concern and ask for patience, we will answer everyone!

Over the current week, the number of calls to our support service has increased many times. All applications are processed in turn, at the moment there are more than 134,000, and more than 3,000 are processed per day. The processing time for applications has been increased to 60 days. Thank you for your understanding and please postpone the call to the call center if your question is not urgent. First of all, we help passengers who fly in the next few days.

At the moment, air communication has been stopped - this is a temporary measure and the Airline hopes that the situation will change soon.

To the attention of citizens of the Russian Federation who wish to return from abroad

If you decide to return to the territory of the Russian Federation, you need to contact the Embassy of the Russian Federation of the country in whose territory you are located, or the Ministry of Foreign Affairs of the Russian Federation.

On the main page of the website of the Russian Ministry of Foreign Affairs there is a link to the portal " Registration of Russian citizens wishing to return to their homeland ." A special electronic form provides for the identification of a citizen with his contact information. We strongly recommend registering on this resource, indicating the surname, first name, middle name, country of residence and contact phone number.
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Passenger Information

  • Rules for using the Certificate
  • Information for passengers of canceled flights (purchased before 05/15/2020)
  • Plans have changed (non-refundable fares), but your flight has not been canceled (purchased before 05/15/2020)
  • Plans have changed (refundable rates), but your flight has not been canceled (purchased before 05/15/2020)
  • Information for passengers departing from Moscow and St. Petersburg to the regions
  • Information for passengers arriving in Krasnodar Krai
  • Information for passengers arriving in the Republic of Crimea (updated 05.25.2020)
  • Information for passengers arriving in the Kaliningrad region
  • Attention! The implementation of the Unaccompanied Child service has been temporarily suspended
  • Attention! Please observe the necessary preventive measures on board.

Information on temporarily canceled flights due to unfavorable epidemiological conditions in the world

Updated 05.19.2020

  • Austria
  • Azerbaijan
  • UAE
  • Armenia
  • Bulgaria
  • United Kingdom
  • Hungary
  • Germany
  • Greece
  • Israel
  • India
  • Spain
  • Italy
  • Kazakhstan
  • Cyprus
  • Kyrgyzstan
  • China / Thailand
  • Netherlands
  • Tajikistan
  • Uzbekistan
  • France
  • Montenegro
  • Czech Republic
  • Japan

Rules for Notification of Temporarily Canceled Flights

  • In case of flight cancellation, specialists of our call-center will contact you.
  • Please check your reservations again so that they correctly indicate the contact details: phone and email.