Decisions of the Government of the Russian Federation of 07/06/2020 No. 991, the procedure for the return of funds under air transportation agreements More
Coronovirus Information

Dear Clients!

Preventive measures

We care about your health and strictly follow all COVID-19 prevention guidelines so that you feel safe throughout your journey with us.

  • In the airport
  • When landing
  • On board

Information for passengers departing on international flights from 10 August

In accordance with the decision of the Government of the Russian Federation and RD 241813 of 07.24. First Deputy Minister of Transport of the Russian Federation, Head of the Federal Air Transport Agency on the resumption of international regular and charter flights from 00:00 Moscow time on 08/10/2020 between the airports of the Russian Federation and foreign countries in order to reduce the risks of the spread of coronavirus infection:

  • For foreign citizens arriving from foreign countries, it is necessary to provide information about the negative result of the PCR test for COVID-19
  • Russian citizens arriving from abroad must be tested for coronavirus. Also, within three days from the date of arrival in the Russian Federation, each tourist must upload the test results for coronavirus through a special form on the gosuslugi.ru portal

Learn more about measures to prevent the spread of coronavirus infection.

  • In the airport
  • On board

Actions to be taken if a passenger is diagnosed with COVID-19 after the aircraft arrives

  1. Passengers who traveled on the same plane with a passenger diagnosed with COVID-19 and who sat in two rows to the side, in front of or behind the infected passenger must be identified using flight documents
  2. Such passengers must be informed about COVID-19. Contact passengers should stay at home in self-isolation for 14 days, watch for fever or develop respiratory symptoms (cough / shortness of breath)
  3. If any symptom develops, you should contact a medical facility to be tested for COVID-19, wearing a mask
  4. If a passenger has symptoms that were diagnosed 48 hours after the flight, such a passenger is considered infected not during the flight.

Why is there always clean air on board?

Perfect Airbus air conditioning system - about 60% of air for air conditioning comes from engine compressors with a temperature of 150-200 degrees Celsius, which is already a guarantee of the absolute absence of viruses or bacteria.

  • More details

Read more about technical security in an interview with the director of the Aviation Technical Center of Ural Airlines

Updates on the removal of quarantine measures in Russian cities

For more information on the opening of cities, please follow the link .

In many cities of Russia, for free entry, you must present a certificate with the results of PCR testing for Covid-19.

  • All detailed information about testing for COVID-19

You can learn more about testing on the Association of Aviation Medicine Physicians (ABAM) portal .

Information for passengers

  • Rules for using the Certificate

Canceled flights

  • Information for passengers of canceled flights (purchased before 15.05.2020)
  • Important!

    • In case of flight cancellation, you will receive a notification to the contact details specified in your order
    • We kindly ask you to double-check your reservations to ensure that the contact details are correct: phone and email.

Flights not canceled

  • non-refundable fares if your flight is not canceled (purchased before 05/15/2020)
  • refundable fares, if your flight is not canceled (purchased before 15.05.2020)

Information on temporarily canceled flights due to the unfavorable epidemiological situation in the world

Updated 07.31.

  • Austria
  • Azerbaijan
  • UAE
  • Armenia
  • Bulgaria
  • Great Britain
  • Hungary
  • Germany
  • Greece
  • Israel
  • India
  • Spain
  • Italy
  • Kazakhstan
  • Cyprus
  • Kyrgyzstan
  • China / Thailand
  • Netherlands
  • Tajikistan
  • Uzbekistan
  • France
  • Montenegro
  • Czech Republic
  • Japan

Additional Information

  • Attention! Information for passengers arriving in the Primorsky Territory and working on a rotational basis

Dear passengers!

All applications are processed on a first come, first served basis. The response time to the application is 30 days, but due to the large number of requests, it can be extended by another 30 days. Thank you for your understanding and we ask you to postpone the call to the call-center if your question is not urgent. First of all, we help passengers who fly out in the next few days.