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Entry rules and preventive measures More
Coronovirus Information

Dear Clients!

Prevention measures

We care about your health and strictly follow all COVID-19 prevention guidelines so that you feel safe throughout your journey with us.

  • In the airoport
  • When landing
  • On board

Information for passengers departing on international flights from 10 August

In accordance with the decision of the Government of the Russian Federation and RD 241813 of 07.24. First Deputy Minister of Transport of the Russian Federation, Head of the Federal Air Transport Agency on the resumption of international regular and charter flights from 00:00 Moscow time on 08/10/2020 between the airports of the Russian Federation and foreign countries in order to reduce the risks of the spread of coronavirus infection:

  • For foreign citizens arriving from foreign countries, it is necessary to provide information about the negative result of the PCR test for COVID-19
  • Russian citizens arriving from abroad must be tested for coronavirus. Also, within three days from the date of arrival in the Russian Federation, each tourist must upload the test results for coronavirus through a special form on the gosuslugi.ru portal

Learn more about measures to prevent the spread of coronavirus infection.

  • In the airoport
  • On board
  • Actions to be taken if a passenger is diagnosed on board with COVID-19 after the aircraft arrives

COVID 19 Refund Information

A positive PCR test result for COVID 19 is not a document for the implementation of an involuntary return.

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Information for passengers flying to Jordan

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Information for passengers flying to Montenegro (updated 07/12/2021)

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Information for passengers flying to Armenia (updated 07/08/2021)

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Information for passengers flying to Israel (updated 05/17/2021)

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Information for passengers flying to Germany (updated 05/17/2021)

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Information for passengers flying to the Republic of Belarus (updated 01/29/2021)

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Information for passengers flying to Kyrgyzstan (updated 07/08/2021)

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Information for passengers flying to the Republic of Cyprus

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Information for passengers flying to Spain (updated 06.24.2021)

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Information for passengers flying to the UAE (updated 05/19/2021)

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Information for passengers flying to Uzbekistan

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Information for passengers flying to Azerbaijan (updated 07/01/2021)

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Information for passengers arriving in the Russian Federation from other countries (updated 07/08/2021)

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Information for passengers flying to Kazakhstan

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Information for passengers flying to Turkey (updated 06/22/2021)

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Information for passengers flying to the UK (updated 06/23/2021)

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Information for passengers flying to Ethiopia (updated 06.21.2021)

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Information for passengers flying to Tajikistan (updated 06/23/2021)

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Information for passengers flying to Greece (updated 06/30/2021)

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Information for passengers flying to Bulgaria (updated 07/08/2021)

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Information for passengers flying to Croatia (updated 06/25/2021)

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Information for passengers flying to Moldova

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Information for passengers flying to Albania

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Information for passengers flying to Egypt (updated 07/06/2021)

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Information for passengers flying to the Czech Republic (updated 05/17/2021)

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Why is there always clean air on board?

Perfect Airbus air conditioning system - about 60% of air for air conditioning comes from engine compressors with a temperature of 150-200 degrees Celsius, which is already a guarantee of the absolute absence of viruses or bacteria.

  • More details

Read more about technical security in an interview with the director of the Aviation Technical Center of Ural Airlines

Rules for using the Certificate:

  • Rules for using the Certificate

    A certificate can be used to pay for a ticket or services on the website www.uralairlines.ru . The denomination of the certificate can fully or partially cover the amount of the ticket, moreover, together with taxes and fees. To pay for the order with a certificate, follow the simple instructions:

    1. Find a ticket for the desired direction, select a flight, add services.
    2. Click "I have a Certificate": enter the Owner's Surname (only the surname, for example: IVANOV), enter the Certificate Number (thirteen characters: only numbers, no dashes), which are indicated on the Certificate (Certificate details can be entered at any stage of the booking).
    3. Click the Apply button. (!) When using a Certificate (EMD) on the airline's website, the order amount must be equal or greater than the EMD amount).

    Rules for using the Certificate:

    An electronic certificate (hereinafter referred to as EMD) can be used by the owner for full or partial payment of air tickets for any regular flight, as well as additional services of OJSC AK Ural Airlines, including for any third party:

    • You can apply the certificate only the next day after its issue
    • on the website www.uralairlines.ru (restrictions apply: one order can be paid using one EMD, when using EMD, any other payment methods are prohibited, except for additional payments with Visa, MasterCard, MIR cards, including payment with Wings bonuses is impossible; when using EMD on the airline's website, the order amount must be equal or greater than the EMD amount.)
    • at the place of registration of EMD (agents, online agents); EMD issued by the agency cannot be used on the website www.uralairlines.ru
    • by contacting the call center of the Airline (in this case, the Airline sells services at a price valid on the date and time of processing the order (application, call) of the client). The electronic certificate has a unique number, the validity period is 3 years from the date of issue (the date is indicated on the EMD). One EMD can be used in whole or in part only 1 time.

    If the purchase amount is less than the nominal EMD, then the difference is issued with a new EMD, the validity period of which also starts from the date of issuance (only when issued at the ticket office or call center of the Airline) EMD cannot be exchanged for cash. The owner of the EMD is solely responsible for the safety and transfer of the EMD to a third party. Refunds of a ticket or services previously paid for using EMD are issued with a new EMD in accordance with the Fare Terms and Conditions.

    In the case of partial payment by bank card, the amount calculated for refund is fully registered for a new EMD.

    The certificate is sent from the address: emailserver@pop3.amadeus.net orAn example of what an electronic Certificate looks like.

    sertifikat.jpg

    sertifikat.jpg

Updates on the removal of quarantine measures in Russian cities

For more information on the opening of cities, please follow the link .

Attention!
In many cities of Russia, for free entry, you must present a certificate with the results of PCR testing for Covid-19.

  • All detailed information about testing for COVID-19