Wings program Rules

Any passenger from 0 years old can become a member of the Wings program. Participation in the program is free and individual for everyone.
Each participant can register in the Wings program only once.
To participate in the Wings program, you must fill out the registration form on the Airline's website www.uralairlines.com or in the mobile application. Upon completion of registration, the participant receives an individual 10-digit number of the participant.
The date of commencement of participation in the Wings program is the date of completion of the registration form.

By joining the Wings program, the participant agrees:

By joining the Wings loyalty program, the participant agrees to the transfer and processing of his personal data by OJSC Ural Airlines, gives permission to OJSC Ural Airlines and partner companies to process their personal data, including full name, date of birth, gender, postal address, e-mail address, telephone number, passport data for advertising and marketing activities, mailing of information and notification materials. The airline has the right to process, receive, collect, systematize, accumulate, store, clarify (update, change), use and otherwise process (including in electronic form) the personal data specified in the registration form of the loyalty program " Wings", in accordance with the Federal Law "On Personal Data" dated July 27, 2006 No. 152-FZ, Regulation N 2016/679 of the European Parliament and the Council of the European Union "On the protection of individuals in the processing of personal data and on the free circulation of such data, and repealing Directive 95/46/EC.”

Consent to participate in the "Wings" program and the choice of services for special offers are subjective and are individual for each participant of the program without coercion for the mandatory use of the service.

OJSC Ural Airlines reserves the right to:

Deny the participation of any person without giving reasons;
Cancel illegally accrued bonuses;
Make any changes regarding the conditions for accruing bonuses, determining the procedure and rights for granting awards, as well as the list of tariffs for which bonuses are not accrued and service class is not upgraded;
Change the rules of the Wings program or its parts at any time with or without prior notice. In case of cancellation of the program, all bonuses earned by program participants may be cancelled.

The Wings program can be expanded by attracting hotels as Partners, etc., about which the relevant information is posted on the official website of the Airline.

Password

The password is required for the participant to enter the Personal Account, manage the account, obtain information about the status of the account in the Wings program, view and change personal data, enter information in the Personal Account.
When registering in the Wings Program, the program participant personally creates a password.
It is possible to recover/change the password using special functionality on the Airline's website.
It is the responsibility of the Wings Program member to maintain the confidentiality of their password.
Ural Airlines is not responsible for the transfer of the password to third parties, as well as for unauthorized access to the personal account of the program participant and the use of accumulated bonuses.

Change of personal data

Each participant is responsible for the timely change of personal data in the personal account of the Wings Program.
The participant can change personal data: phone number, address for delivery of correspondence, add passport data, as well as e-mail address in the Personal Account of the Wings Program.
Changing the last name / first name, date of birth can not be done independently on the site by the participant. Changes are made by an employee of the Airline after the participant fills out an application in the Personal Account with documents confirming the change in surname and/or name (marriage/divorce certificate, etc.).

Wings program bonuses / how to accumulate/spend bonuses

The main unit of account of the program is the bonus used to calculate the discount. Bonuses accrued in the Wings program are a marketing tool to encourage the loyalty of frequent flyers and are a conventional unit (not monetary) used solely to account for the number of services used by the client. Bonuses have no value, purchasing power and cannot be cashed out at the request of the Program participant.
Wings program bonuses can be used to partially pay for air tickets and some additional services on the Airline's website www.uralairlines.com and in the mobile application. Payment of the ticket price with bonuses is possible no later than 12 hours before the scheduled departure of the flight. Only the tariff can be paid with bonuses. Fees, as well as other services are paid in Russian rubles. Payment by Bonuses is prohibited for low- cost tariffs (Subsidized tariff).
In case of partial payment of an air ticket on the website of the Airline with bonuses, the only available form of payment is payment by a Visa, MasterCard, MIR bank card.
In case of partial payment by bonuses on the website of the Airline, the ticket is issued separately for each passenger. Air tickets for infants (children under 2 years old) are issued free of charge to an already purchased ticket at the company's ticket office or by contacting the passenger support service (for a number of destinations, airport taxes are paid additionally).
For persons under 12 years old (with the provision of a separate seat), when issuing an air ticket using bonuses, a discount for children is not provided. Air tickets for this category and person are issued at an adult fare.
For each flight on regular flights of Ural Airlines, the participant receives to his personal account up to 5% in bonuses from the order amount, incl. for your own additional services. The amount of accruals differs from the level of participation in the program, the number of flights per year, the place where the ticket was purchased, and the type of fare.
Bonuses in the program are accrued only for actually personally performed flights on regular flights of Ural Airlines. Bonuses can be accrued for additional services of the Airline, as well as services and goods of Partners of the Wings program - companies with which relevant agreements have been concluded.
Bonuses are not awarded for third-party services (insurance, Aeroexpress tickets, etc.) issued simultaneously with the ticket in one order.
Bonuses for a completed flight on Ural Airlines flights are automatically credited to the participant's account within a period of up to 10 days after the date of the flight. Bonuses will be credited to the account subject to the correct entry of data into the booking system: the number of the program participant, the number of the valid passport (other document) on which the flight was made, as well as the presence in the personal account of the Wings program participant of the linked passport (other document), according to which was flown. Deadlines for enrollment may be extended if the Airline does not receive confirmation of the flight from the relevant airport.
Tickets with a discount on a certain fare or with a discount after applying a promotional code can be paid for with bonuses accrued under this program.
Bonuses received both for flights on Ural Airlines flights, and when registering in the loyalty program and for other promotions, as well as for purchases from the Airline's partners, can be spent to issue tickets for yourself and third parties.
For any actually completed flight under a charter/confidential (closed) fare, a fixed amount of accruals is set in the amount of 50 bonuses for each flight. Bonuses for the flight are accrued automatically, if the bonuses for this flight are not accrued, then it is impossible to restore the accruals.
Unused accrued bonuses for the flight are canceled after 1 year, in proportion to the accumulation, from the moment they are credited to the member's account. Members of the Gold and Silver levels have flight bonuses that are canceled after 2 years from the date of accrual.
Other bonuses may have a different validity period.
Accruals for promotions and additional accruals are made only for air tickets paid in full in Russian rubles.
Flights made on charter flights of Ural Airlines are not taken into account when retraining according to the levels of participation in the Wings program.
The member's account and bonuses cannot be transferred, combined with the accounts of other members of the Wings program.
Issuing tickets using bonuses at subsidized fares is prohibited
Bonuses are not accrued on air tickets issued at special fares. When registering official transportation, bonuses are not accrued, flights are not taken into account when retraining a level.
Bonuses are not credited as compensation for canceled or delayed flights in case of force majeure (flight cancellation due to meteorological or other conditions beyond the carrier's control).
Bonuses are awarded for infants in a fixed amount - 100 bonuses, flights are taken into account when retraining a level.
In the event of a flight cancellation or a forced change of carrier, bonuses are not accrued.
In the event of a forced change of route, the participant will be credited with bonuses in accordance with the flight completed.
If the flight is operated by a code-share partner of Ural Airlines, the Rules and Conditions for applying the fare of the operating carrier (i.e. the airline that actually carried passengers) apply. Issuance of air tickets using bonuses for code-share flights is prohibited.
Member bonuses may not be bequeathed or sold to others, including current members of the Wings program.
Refund of an air ticket partially paid for with bonuses is made in accordance with the conditions for applying the fare on the Airline's website www.uralairlines.com in the "Order Check" section. At the same time, the amount of rubles and bonuses are returned to the client to the bank card account and the account of the Wings program participant, respectively, in Russian rubles and bonuses. Fees for the return operation are charged in accordance with the rules of the airline or authorized agencies.

Bonuses for unaccounted flights:

Bonuses for unaccounted flights can be accrued for a period not exceeding 1 year from the date of the flight.
To accrue bonuses, the participant must fill out an application in the Personal Account of the participant in the Wings program.
Verification and confirmation is made within 30 calendar days from the date of application for the introduction of unaccounted bonuses (to the email address ffp1@u6.ru ). After verification and confirmation, bonuses for the flight are credited to the participant's account.
Ural Airlines does not guarantee the accrual of bonuses in the absence of a copy of the itinerary receipt. In the case of using a paper ticket, the participant must provide the original/copy of the paper ticket and copies/originals of boarding passes (to the email address ffp1@u6.ru ).

Levels of participation in the Wings loyalty program.

The rules of the Wings Loyalty Program provide for several levels of participation. In case of recruitment of the required number of flight segments within 1 calendar year (from January 1 to December 31), the Privileged level of the Program is assigned. The level of the Program participant is reviewed on January 1 of each following year or earlier when a higher level is reached.
The preservation of the assigned privileged level for the next calendar year must be confirmed by the corresponding number of flight segments.
When using the services of partners of the Wings Loyalty Program, participants may be provided with discounts and / or privileges depending on the level of the participant in the program. Detailed information is published in the section Partners of the Wings program
The production of a Gold Level and Silver Level plastic card for members of the Wings loyalty program is carried out at the request of the member. Production time up to 20 days. In order to enjoy the services and privileges provided for members, it is allowed to have a virtual card in the mobile application.

blue level

Assigned to the participant of the Wings program at the time of registration in the program.
A plastic card is not issued for a participant, only a virtual card is provided.
Bonuses and privileges for the Blue Level member: up to 5% of the order amount*.

Privileges from partners.
Early assignment of the Gold level of the program**.

Silver level

Assigned to a member of the Wings program when making at least 20 flights with Ural Airlines within 1 calendar year (from January 1 to December 31).
All flight segments are taken into account to advance to the Silver level.
A participant of the Wings program is provided with a silver card "SilverCard", which is produced at the request of the participant.
If the Wings program participant card is lost, a duplicate is made free of charge, according to the established deadlines.
Dedicated business class check-in desk (if available at the departure airport);
"Seat Selection" service - upon check-in for a flight, a free choice of seats in the passenger cabin is provided.
50% discount on rates for payment of excess, oversized, heavy baggage
Privileges from partners.
Early assignment of the Gold level of the program**.
All services are provided only to the cardholder.

Gold Level

Assigned to a member of the Wings program when making at least 40 flights with Ural Airlines within 1 calendar year (from January 1 to December 31).
All flight segments are taken into account to advance to the Gold level.
A program participant is provided with a Gold Card, which is produced at the request of the participant.
If the Wings program participant card is lost, a duplicate is made free of charge, according to the established deadlines.
Accrual of bonuses and privileges for a Gold level member: up to 7% of the order amount*.
"Seat Selection" service - upon check-in for a flight, a free choice of seats in the passenger cabin is provided.
Dedicated business class check-in desk (if available at the departure airport);
While waiting for boarding a flight, as well as during a transfer/transit transfer, passengers are provided with the services of an enhanced comfort lounge (if available at the airport).
1 piece of baggage weighing up to 23 kg if you have a ticket with any fare.
Additionally, a 50% discount is provided for payment for excess, oversized, heavy baggage.
Privileges from partners.
Service class upgrade to "Business" (this service must be ordered no later than 5 (five) hours before the flight departure):
To use this service, the passenger must:
- Buy a ticket at Premium-Economy fares (the letter designation of the Premium-Economy fare in the ticket contains a combination of the letters FL).
- All services are provided only to the cardholder.

The Service Class Upgrade service is not provided:

in the absence of free seats in the cabin of the Business class of service; in the absence of this class of service on the flight you need; when checking in for a flight at the “Late Passenger” desk;
when flying with a small child under the age of 2 years; on flights, the code is the share of the airline's partners;
passengers making air travel under the Moscow Subscription.

Additionally, depending on the ticket fare, the passenger is entitled to:

transportation of excess 1 piece of baggage, where the weight and dimensions meet the established requirements;
50% discount on payment for excess, oversized and heavy baggage.

Privileges from partners.
Service "Prolongation of the Gold level" **.

* An order is the cost of an air ticket with fees for a passenger and additional services purchased by the airline (the services of partners purchased together with the air ticket are not taken into account in the calculation).

** Service "Early assignment of the Gold level"

The Gold Level Renewal service is available for owners of Gold Level cards of the Wings loyalty program.
The "Gold Level Renewal" service is provided in case of non-fulfillment of the basic conditions for card renewal and is voluntary.
The service is paid. The cost of renewing the Gold level is calculated based on the number of missing segments (the number of segments must be at least 40), where the cost of one segment is 3,000 rubles/bonuses.
It is possible to pay for the service from the participant's personal account using bonuses or a Visa, MasterCard, MIR bank card, which is registered in the Program. Bonuses from third party accounts are not accepted.
To apply for the service, a participant in the Wings program must fill out an application in free form indicating the number of a valid card, full name and send it to the email address gold@u6.ru
Applications for the renewal of the "Gold Level" are considered from November 1 to February 1.
When ordering the "Gold Level Renewal" service, the participant will receive a new card for a period of 1 calendar year.