SOURCE convenient help service

Partner services
Travel insurance
Ural Airlines, together with its partner, AlfaStrakhovanie, offers to purchase a combined passenger insurance policy.

Take out insurance and do not worry about unforeseen situations during the flight.

Let the trip be remembered by you only with pleasant moments!
Business lounge
Book VIP and Business Lounges at the airport of departure*

Business lounges are equipped with everything necessary for comfortable waiting for a flight: a buffet table, a shower, a children's playroom, etc. The lounges are located in the sterile departure area of domestic and international flights.

The service is available to all passengers of Ural Airlines, regardless of the class of service.

Children from 2 to 12 years old are served with a 50% discount

You can book a premium service:
  • when buying a ticket on the official website
  • in the "Order Management" service
  • when registering online
  • at the company's ticket offices
The passenger independently goes through the pre-flight procedures and then, upon presentation of the payment document and the boarding pass, is accommodated in the Business Lounge.

*Service available from a limited list of airports
Whether you are going on a trip, returning home, or planning to walk around Moscow, getting to the airport is also part of the journey.

Aeroexpress is the fastest and most convenient way to get from the city center to the airport and back.

You can book a ticket already at the time of booking an air ticket for Ural Airlines flights
Doctor online
Round-the-clock medical assistance from SBERzdorovye when purchasing the TELEMEDICINE service (Doctor online). The airline's customers have access to two programs for obtaining prompt professional advice from a specialist: "Doctor online (therapist or pediatrician)" or "Veterinarian online" at a price of 300 rubles.

Unlimited online consultations with doctors are possible anywhere in the world around the clock, seven days a week for 30 days from the date of departure.

The purchase of services is available at the third step of booking air tickets, as well as in the "Order Management" service. After making the payment, download the access code and instructions for use. You can apply the code on the website or in the SBERzdorovye mobile app
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Tripster - unusual excursions around the world.

Tripster is an online booking service for author's excursions around the world. We are gathering a team of the best guides: historians, journalists, photographers, for whom captivating is a vocation.

The site presents more than 9500 excursions (individual and group) in 630+ cities: dozens of topics for every taste and the opportunity to chat with the guide on the site before paying for the reservation.

We believe that the magic of travel is in personal communication!

Read the description of the guide's program, read the reviews of other travelers and choose the tour that you like.

On the site you pay 20% of the cost of the tour, the rest you give to the guide on the spot after the tour.
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Luggage packing
Purchase the luggage packing service* cheaper than at the airport, and the PACK&FLY service will pack your bags securely before departure.

Add a baggage wrapping service immediately when purchasing a ticket or after purchasing it in the "Order Management" service on the airline's website. After payment, a QR code will be generated, which will need to be presented at the packaging counter.

The QR code is automatically activated 24 hours before the flight departure and will be valid for another 72 hours after departure.

The discount is available for standard packaging and double packaging (packing two pieces of baggage into one, regardless of the size of each piece of baggage, except for bulky and oversized baggage).

*The service is currently available from the airports of Krasnodar and Sochi, but very soon - from Anapa, Kazan, Ufa, St. Petersburg, Surgut, Ulan-Ude, Vladivostok and Krasnoyarsk

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