Information for passengers of canceled flights in connection with the coronavirus. More details

Rules for using the Certificate

An electronic certificate (hereinafter referred to as EMD) can be used by the owner for full or partial payment for air tickets for any scheduled flight, as well as for additional services of Ural Airlines OJSC, including to any third party.

In order to issue a ticket with a certificate, you need to call the Airline by calling the passenger support service 8-800-77-00-262, or write an email to help@u6.ru (in this case, the Airline sells services at a price valid on the date and time of processing the order (application, customer call), either contact any company cash desk, or at the place of registration of the certificate (agents, online agents).

The electronic certificate has a unique number, valid for 3 years from the date of registration (date indicated on EMD).

One EMD can be fully or partially used only 1 time.

If the purchase amount is less than the nominal value of the EMD, the difference is issued by the new EMD, the validity of which also begins on the day of registration.

EMD cannot be exchanged for cash.

The owner of the EMD is solely responsible for the safety and transfer of the EMD to a third party.

Refunds of tickets or services previously paid using EMD are issued by the new EMD in accordance with the Tariff Terms.

In case of partial payment by credit card, the amount calculated to be refunded is fully processed by the new EMD.

  • An example of what an electronic certificate looks like.