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Information for passengers of canceled flights in connection with the coronavirus. More details
Ordering a flight certificate

Ordering a flight certificate

Ways to get Delivery Options Where can I order? Cost Sample Help
Urgent
(5 business days)
Non-urgent
(20-30 business days)
Help with the calculation of the cost of the territory of the Russian Federation
By e-mail Scan On the site through the Shop section not available 1 500 ₽ Click here for sample help.
By registered mail Original
In the Representative Office of the Airline
Tariff Application Conditions
By e-mail Scan On the site through the Shop section 1 500 ₽ 1 000 ₽ Click here for sample help.
By registered mail Original
In the Representative Office of the Airline
Certificate of Confirmation of Flight / Certificate of Cost of Flight
By e-mail Scan On the site through the Shop section 1 500 ₽ 1 000 ₽ Click here for sample help.
By registered mail Original
In the Representative Office of the Airline in the cities: Yekaterinburg, St. Petersburg, Irkutsk, Simferopol.
* Representative addresses are presented below the table.
In person 1 500 ₽
Available on the day of treatment.
Less than 90 days have passed since the flight.
not available
In the Representative Office of the Airline On the site through the Shop section 1 500 ₽ 1 000 ₽
Orthodrome (Certificate of the length of the route) *
By e-mail Scan On the site through the Shop section 1,500 ₽ 1 000 ₽ Click here for sample help.
By registered mail Original
At the Airline Representation
Lack of direct scheduled flights
By e-mail Scan On the site through the Shop section 1,500 ₽ 1 000 ₽ Click here for sample help.
By registered mail Original
In the Representative Office of the Airline
Flight Cancellation or Delay Information
By e-mail Scan On the site through the Shop section 1,500 ₽ is free
By registered mail Original
In the Representative Office of the Airline
Direct flight fare
By e-mail Scan On the site through the Shop section 1,500 ₽ 1,500 ₽
By registered mail Original
In the Representative Office of the Airline

* Orthodrome (Certificate of the length of the route) - the line of the shortest distance between two points on the surface of the globe.

Please note that you can order the necessary information if no more than 3 years have passed from the time of the flight.
It is possible to order and receive a certificate at the representative offices of the city airports: Yekaterinburg, St. Petersburg, Irkutsk, Simferopol, provided that less than 90 days have passed since the flight. If more than 90 days have passed since the flight, the certificate is issued by sending a request through the Shop section.

A certificate of cancellation or delayed flight is provided only after the flight .

Addresses of representative offices of the Airline:
  • Yekaterinburg at Koltsovo Airport: (Terminal A, 2nd floor; Mon-Fri, from 8:00 to 17:00, Yekaterinburg time)
  • St. Petersburg at Pulkovo Airport: (3rd floor, branded cash desk AK, around the clock)
  • Irkutsk at the Airport (Domestic Airlines Terminal, 3rd floor, office 303; from 8:00 to 13:00 Irkutsk time)
  • Simferopol at the Airport (building of the new Terminal, 1st floor; from 8:00 to 20:00 Simferopol time)

The period of storage of the Certificate at the representative office is 45 calendar days.

Passengers who made a flight on charter flights must provide a certificate from the tour operator company with the allocated cost of the flight (a copy of the certificate from the tour operator should be sent to sio4@u6.ru )