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Information for passengers of canceled flights in connection with the coronavirus. More details
Ural Airlines cancels a number of international flights

Ural Airlines cancels a number of international flights

13.03.2020

Your tickets are valid for transportation within 365 days from the date of purchase.

1 . Information for passengers of canceled flights

At the moment, air traffic has been stopped - this is a temporary measure and the Airline hopes that the situation will change soon.

The airline offers to use one of the proposed options:

Option No. 1.1 (available at the place of purchase)

  • Change the departure date to a later one, WITHOUT PENALTY AND SUPPLEMENT: for the departure period from today until 06/30/2020, or from 09/01/2020 to 12/20/2020 *.
  • Change the departure date to a later one, WITHOUT PENALTY with surcharge to the available fare: for the departure period from 07/01/2020 to 08/31/2020

Option No. 1.2 (available at the place of purchase)

  • Change the route with an extension to the tariff
    For flights to the CIS countries - it is possible to swap the departure and arrival points

Option No. 1.3 (available at the place of purchase)

  • Replace the passenger (full name) - together with a change in the departure date and / or direction.

Option No. 1.4 is available through the application in the Feedback section

Refund of the full amount for the ticket with Bonuses for issuing future flights to the personal account of the Wings program participant

An application for your chosen option can also be left on the website in the Feedback section, the message must indicate the option chosen by the passenger.

2. Plans have changed (non-refundable fares), but your flight has not been canceled.

Option No. 2.1 (available at the place of purchase)

  • Change the departure date to a later one, with a fee for reissuing 1,000 rubles for one-way transportation for the departure period from today to 06/30/2020, or from 09/01/2020 to 12/20/2020 *.
  • Change the departure date to a later one, with a fee for reissuing 1,000 rubles for one-way transportation + surcharge up to the available fare for the departure period from 07/01/2020 to 08/31/2020

Option No. 2.2 (available at the place of purchase)

  • Change the route (RF to RF) with a fee for reissuing 1000 rubles for one-way transportation + surcharge to an affordable tariff

Option No. 2.3 (available at the place of purchase)

  • Replace a passenger (without paying for the “Passenger Replacement” service) - together with a change in the departure date and / or direction

Option No. 2.4 (available at the place of purchase)

  • Return on UPT

An application for your chosen option can also be left on the website in the Feedback section, the message must indicate the option chosen by the passenger.

* Subject to availability

** Free change is allowed no more than once




Due to the unfavorable epidemiological situation in the world and the introduction of restrictions on flights to various countries, Ural Airlines temporarily suspends the following flights:

  • Austria
  • Azerbaijan
  • UAE
  • Armenia
  • Great Britain
  • Hungary
  • Germany
  • Israel
  • India
  • Spain
  • Italy
  • Kazakhstan
  • Cyprus
  • China / Thailand
  • Netherlands
  • Tajikistan
  • Uzbekistan
  • France
  • Montenegro
  • Czech
  • Japan