To the attention of passengers planning a flight on the Chelyabinsk-Moscow-Chelyabinsk route

From October 12 to February 28, regular flights from Chelyabinsk to Moscow and from Moscow to Chelyabinsk have been canceled due to optimization of the airline's route network and schedule.

During the New Year holidays, flights will be operated on a daily basis (from December 25 to January 11 from Moscow to Chelyabinsk, from December 26 to January 12 from Chelyabinsk to Moscow).

If you purchased a ticket on the website, in the mobile application or by calling the call center, then for a refund, please contact the airline through the feedback form on the website marked "Return a / b from October 12, 2020". If you purchased a ticket at a travel agency or box office, then contact this agency or box office.

To reissue a ticket on a different route with a flight to Moscow from Yekaterinburg and back, you need to contact the place of purchase of the ticket or the call-center of the airline by tel. 8 800-7700-262.

Therefore, the airline apologizes for any inconvenience caused.