SOURCE convenient help service

Partner services
Travel insurance
Ural Airlines, together with its partner, AlfaStrakhovanie, offers to purchase a combined passenger insurance policy.

Take out insurance and don't worry about unforeseen situations during the flight.

May your trip be remembered only for pleasant moments!
Отелло от 2ГИС
Othello from 2GIS is a reliable service for booking hotels, apartments, hostels, guest houses and recreation centers in Russia.

Vacation with the whole family or traveling with friends - it’s easy to find a suitable option in any season. Search by photos, reviews and filters that can be customized to suit any request, for example, select hotels where you can bring pets.

Othello guarantees check-in and friendly support 24/7.

Using Othello is not only convenient, but also profitable. Pay up to 99% of the cost of housing with accumulated Thank You bonuses and accumulate cashback.

Business lounge
Book your visit to VIP and Business lounges at your departure airport*

Business lounges are equipped with everything necessary for a comfortable wait for a flight: buffet, shower, children's playroom, etc. The lounges are located in the sterile departure area for domestic and international flights.

The service is available to all Ural Airlines passengers, regardless of service class.

Children from 2 to 12 years old are served with a 50% discount

You can book a premium service:
  • when purchasing a ticket on the official website
  • in the Manage Booking service
  • upon online registration
  • at the Airline's branded ticket offices
The passenger independently goes through pre-flight procedures and then, upon presentation of the payment document and boarding pass, is accommodated in the Business Lounge.

*Service is available from a limited list of airports
Whether you're going on a trip, returning home, or planning a stroll around Moscow, getting to the airport is also part of the trip.

Aeroexpress is the fastest and most convenient way to get from the city center to the airport and back.

You can order a ticket already at the time of booking a ticket for Ural Airlines flights.
Doctor online
24-hour doctor assistance from SBERhealth when purchasing the TELEMEDICINE service (Doctor online). The airline's clients have access to two programs for receiving prompt professional advice from a specialist: “Online Doctor (GP or Pediatrician)” or “Online Veterinarian” at a price of 300 rubles.

Unlimited online consultations with doctors are possible anywhere in the world 24 hours a day, seven days a week for 30 days from the date of departure.

Purchasing services is available at the third step of booking air tickets, as well as in the “Manage Booking” service. After making the payment, download the access code and instructions for use. You can apply the code on the website or in the SBERhealth mobile application
More than 1,300,000 accommodation options worldwide. These are hotels, hostels, apartments, villas and even campsites. Whatever the season, you'll find something that's right for you.

The ability to choose a payment method - when booking or upon arrival, as well as 24-hour support service will make your vacation unforgettable!
Tripster - unusual excursions around the world.

Tripster is an online booking service for exclusive excursions around the world. We are assembling a team of the best guides: historians, journalists, photographers, for whom captivating is a calling.

The website offers more than 9,500 excursions (individual and group) in 630+ cities: dozens of topics for every taste and the opportunity to chat with a guide on the website before paying for the booking.

We believe that the magic of travel lies in personal communication!

Read the guide's program description, read reviews from other travelers, and choose an excursion you'll enjoy.

On the website you pay 20% of the cost of the excursion, the rest you give to the guide on the spot after the excursion.
c65b6bfd7c509c0ffc904e960adbabf1-01 (1).png
Luggage packing
Purchase a luggage packing service* cheaper than at the airport, and the PACK&FLY service will securely pack your suitcases before departure.

Add the baggage packing service immediately when purchasing a ticket or after purchase in the “Manage Booking” service on the airline’s website. After payment, a QR code will be generated, which will need to be presented at the packaging counter.

The QR code is automatically activated 24 hours before flight departure and will be valid for another 72 hours after departure.

i'way is a company that is trusted to organize transfers

companies, travel agencies and private travelers all over the world.

  • More than 500 cities served
  • Fixed cost
  • Free waiting in case of delay
  • Meeting visitors
  • Help with luggage