Refund of air ticket or additional services

Attention !

A refund can be made ONLY after canceling a ticket; to do this, you need to cancel your seats before the end of check-in for the flight. On the official website of Ural Airlines in the “Order Management” section or through the passenger support service.
If the passenger has not canceled the ticket, then it is considered that the passenger did not show up for the flight and will not be able to receive funds, excluding the Business class fare.

Are you a member of the Wings loyalty program?
Log in to track the status of your request.

01.
Air ticket refund
- Voluntary return
  For air tickets purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must no later than 40 minutes before flight departure:
  Select "Make a return"
  Select "Voluntary"
  Select a passenger (check the box)
  Click "Calculate amount"
  Select ticket (check the box)
  After selecting a ticket to be refunded, the system will calculate the amount to be refunded, if you agree, then you need to click “Confirm refund”, if you do not agree, click “Go back”
  If a refund is not available, please fill out the form:
  
  For air tickets purchased at the official ticket offices of Ural Airlines, at the ticket offices of air travel sales agencies or on aggregator sites
  Make a return:
  You must contact the place where you purchased your air ticket.
  Please note: According to the terms of the fare, the passenger must first remove seats before check-in for the flight closes.
  You can rent seats on the official website www.uralairlines.ru in the “Order Management” section
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.
- Forced return
  Forced returns include:
  The client’s refusal to fly is due to the sudden illness (death) of a passenger or a member of his family who was supposed to travel with him on the plane. To do this, you must first reserve seats before check-in for the flight closes.
  The client's refusal to fly due to a change in flight schedule or flight cancellation.
  For air tickets purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must:
  Select "Make a return"
  Select Forced
  Select the reason for the return (check the box)
  Add copies of documents confirming the reason for forced return (due to illness)
  Select ticket (check the box)
  Please indicate the name of the contact person/telephone and e-mail
  To confirm the return, you need to click “Confirm return”, or “Go back” if you change your mind about making a return
  If a refund is not available, please fill out the form:
  
  For air tickets purchased at the official ticket offices of Ural Airlines, at the ticket offices of air travel sales agencies or on aggregator sites
  You can make a return:
  contact the place where you purchased the air ticket and provide documents/certificates confirming the forced refund**
  To do this, you must first reserve seats before check-in for the flight closes. On the official website www.uralairlines.ru in the “Order Management” section
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.
02.
Return of additional services
- Voluntary return
  For additional services purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  Voluntary cancellation of the “Additional meals” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).
  Voluntary cancellation of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage”, etc. is possible no later than 24 hours before flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).
  Voluntary refusal of partner services is possible no later than 24 hours before flight departure, unless otherwise specified in the offer.
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must no later than 24 hours before flight departure:
  Select "Make a return"
  Select "Voluntary"
  Select a passenger (check the box)
  Click "Calculate amount"
  Select additional services (check the box)
  After selecting the service to be returned, the system will calculate the amount to be refunded, if you agree, then you need to click “Confirm return”, if you do not agree, click “Go back”
  If a refund is not available, please fill out the form:
  
  To return the cost of additional services purchased at the official ticket offices of Ural Airlines, at the ticket offices of air transportation sales agencies or on aggregator sites, you must contact the place of purchase.
  Make a return:
  You must contact the place where you purchased additional services.
- Forced return
  For additional services purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must:
  Select "Make a return"
  Select Forced
  Select the reason for the return (check the box)
  Add copies of documents confirming the reason for forced return (due to illness)
  Please indicate the name of the contact person/telephone and e-mail
  To confirm the return, you need to click “Confirm return”, or “Go back” if you change your mind about making a return
  If a refund is not available, please fill out the form:
  
  To return the cost of additional services purchased at the official ticket offices of Ural Airlines, at the ticket offices of air transportation sales agencies or on aggregator sites, you must contact the place of purchase.
  You can make a return:
  contact the place where you purchased the air ticket and provide documents/certificates confirming the forced refund**
  To do this, you must first reserve seats before check-in for the flight closes. On the official website www.uralairlines.ru in the “Order Management” section
  Involuntary refunds due to cancellation or rescheduling of a flight are made in full.
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.

Refund of air ticket or additional services

Attention !

A refund can be made ONLY after canceling a ticket; to do this, you need to cancel your seats before the end of check-in for the flight. On the official website of Ural Airlines in the “Order Management” section or through the passenger support service.
If the passenger has not canceled the ticket, then it is considered that the passenger did not show up for the flight and will not be able to receive funds, excluding the Business class fare.

Are you a member of the Wings loyalty program?
Log in to track the status of your request.

01.
Air ticket refund
- Voluntary return
  For air tickets purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must no later than 40 minutes before flight departure:
  Select "Make a return"
  Select "Voluntary"
  Select a passenger (check the box)
  Click "Calculate amount"
  Select ticket (check the box)
  After selecting a ticket to be refunded, the system will calculate the amount to be refunded, if you agree, then you need to click “Confirm refund”, if you do not agree, click “Go back”
  If a refund is not available, please fill out the form:
  
  For air tickets purchased at the official ticket offices of Ural Airlines, at the ticket offices of air travel sales agencies or on aggregator sites
  Make a return:
  You must contact the place where you purchased your air ticket.
  Please note: According to the terms of the fare, the passenger must first remove seats before check-in for the flight closes.
  You can rent seats on the official website www.uralairlines.ru in the “Order Management” section
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.
- Forced return
  Forced returns include:
  The client’s refusal to fly is due to the sudden illness (death) of a passenger or a member of his family who was supposed to travel with him on the plane. To do this, you must first reserve seats before check-in for the flight closes.
  The client's refusal to fly due to a change in flight schedule or flight cancellation.
  For air tickets purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must:
  Select "Make a return"
  Select Forced
  Select the reason for the return (check the box)
  Add copies of documents confirming the reason for forced return (due to illness)
  Select ticket (check the box)
  Please indicate the name of the contact person/telephone and e-mail
  To confirm the return, you need to click “Confirm return”, or “Go back” if you change your mind about making a return
  If a refund is not available, please fill out the form:
  
  For air tickets purchased at the official ticket offices of Ural Airlines, at the ticket offices of air travel sales agencies or on aggregator sites
  You can make a return:
  contact the place where you purchased the air ticket and provide documents/certificates confirming the forced refund**
  To do this, you must first reserve seats before check-in for the flight closes. On the official website www.uralairlines.ru in the “Order Management” section
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.
02.
Return of additional services
- Voluntary return
  For additional services purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  Voluntary cancellation of the “Additional meals” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).
  Voluntary cancellation of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage”, etc. is possible no later than 24 hours before flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).
  Voluntary refusal of partner services is possible no later than 24 hours before flight departure, unless otherwise specified in the offer.
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must no later than 24 hours before flight departure:
  Select "Make a return"
  Select "Voluntary"
  Select a passenger (check the box)
  Click "Calculate amount"
  Select additional services (check the box)
  After selecting the service to be returned, the system will calculate the amount to be refunded, if you agree, then you need to click “Confirm return”, if you do not agree, click “Go back”
  If a refund is not available, please fill out the form:
  
  To return the cost of additional services purchased at the official ticket offices of Ural Airlines, at the ticket offices of air transportation sales agencies or on aggregator sites, you must contact the place of purchase.
  Make a return:
  You must contact the place where you purchased additional services.
- Forced return
  For additional services purchased on the official website of the Airline, in the mobile application or through the Passenger Support Service
  You can make a return:
  On the official website www.uralairlines.ru in the “Order Management” section you must:
  Select "Make a return"
  Select Forced
  Select the reason for the return (check the box)
  Add copies of documents confirming the reason for forced return (due to illness)
  Please indicate the name of the contact person/telephone and e-mail
  To confirm the return, you need to click “Confirm return”, or “Go back” if you change your mind about making a return
  If a refund is not available, please fill out the form:
  
  To return the cost of additional services purchased at the official ticket offices of Ural Airlines, at the ticket offices of air transportation sales agencies or on aggregator sites, you must contact the place of purchase.
  You can make a return:
  contact the place where you purchased the air ticket and provide documents/certificates confirming the forced refund**
  To do this, you must first reserve seats before check-in for the flight closes. On the official website www.uralairlines.ru in the “Order Management” section
  Involuntary refunds due to cancellation or rescheduling of a flight are made in full.
  Dear passengers! Please note that it is now technically possible to issue a refund for unused air tickets at the place of purchase. If a refund application has already been sent, but the money for the air ticket has not yet been received, you can contact the place where you purchased the air ticket to quickly process a refund.