Wings Loyalty Program

• I can't register

  To check the reason why you are unable to register in the loyalty program, please provide the data using the application form:

• I can't log in to my personal account
  • 01. More than two years have passed since the last flight

    According to the program rules, the card is subject to closure if more than two years have passed since the last flight. Neither the bonus account nor the old card can be restored. You will need to register again.
    
    *from 21.04.2025, the validity period of cards from the moment of the last flight has been set at 10 years.

  • 02. Your personal account has not been confirmed/your email or phone number is not indicated

    To confirm, we kindly ask you to provide the information using the application form:

• Application for Bonus Unblocking

  Bonuses are blocked in the event that, when purchasing a ticket on the airline's website using bonus rubles, the bank card payment fails to go through. The blocking of bonuses is automatically cancelled after 60 minutes from the time of booking.
  If the bonuses were blocked earlier, please provide the data using the application form:

• Application for crediting bonuses for flight/compensation/birthday/additional services
  • 01. Bonuses for completed flight

    Bonuses for completed flights on Ural Airlines are automatically credited to the member's account within 10 days after the flight date. Bonuses will be credited to the account provided that the data is correctly entered into the booking system: the program member number, the number of the valid passport (or other document) used for the flight, as well as the presence in the personal account of the "Wings" program member of a linked passport (or other document) used for the flight. The crediting period may be extended if the airline does not receive confirmation of the flight from the corresponding airport.
    To verify and credit bonuses, please provide the data using the application form:

  • 02. Bonuses in case of flight delay

    As compensation for a flight delay of more than 3 hours, 500 bonus rubles are credited (on all flights except CIS, as well as tickets purchased under the tariff YOWID100, YBOOW18, RID90R1, COWID100, CBOOW18, CID90R1).
    To verify and credit the bonuses, please provide the data using the application form:

    *The aircraft's departure time is the moment when all passengers have taken their seats, the doors are closed, the jet bridge has been pulled away, and the aircraft has begun moving from the stand.

  • 03. Bonuses in case of flight cancellation due to the Airline's fault

    As compensation for the cancellation of a flight within a single route, bonuses are credited in the amount of 500 bonus rubles (on all flights except CIS, tickets purchased under the tariff YOWID100, YBOOW18, RID90R1, COWID100, CBOOW18, CID90R1).
    To verify and credit the bonuses, please provide the data using the application form:

  • 04. Birthday Bonuses

    To verify and credit the bonuses, please provide the data using the application form:

• Application for Personal Data Change

  To change personal data, please provide the information using the application form: