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All the rules
01
Notification
For carriage that has a destination or a stop outside the country of departure, the norms of Russian legislation, international treaties and agreements of the Russian Federation, as well as conventions in the field of international air carriage, including the Montreal Convention on the Unification of the Rules for International Air Carriage, which establish a limited responsibility of the Carrier to passengers.
See also International Passenger Notice of Limitation of Liability and Notice of Limitation of Liability for Baggage.
02
Agreement conditions
  • The terms used in this agreement mean:
  • “Ticket” means this passenger ticket and baggage check, or this itinerary / receipt, if applicable, in the case of an electronic ticket of which these terms and conditions and notices are a part;
  • “Carrier” - all air carriers that carry or undertake to carry a passenger and his baggage under this agreement or provide any other service related to this air carriage;
  • “Electronic Ticket” - Itinerary / Receipt issued by or on behalf of the carrier, Electronic Coupons and, if applicable, a boarding document;
  • "Montreal Convention" - The Convention for the Unification of the Rules of International Carriage by Air, signed in Montreal on May 28, 1999.
  • Carriage under this contract is subject to the liability rules established by the Montreal Convention, unless the carriage is not “international carriage” as defined in that convention. When resolving disputes arising between the Airline and a passenger under an international air carriage agreement, the applicable law is the law of the Russian Federation.
  • Insofar as this does not contradict the foregoing, carriage performed under this contract and other services provided by each carrier are subject to: (i) the conditions set forth in this ticket; (ii) applicable tariffs; (iii) the conditions of carriage and related rules that are part of this document (which can be consulted at any carrier's office), with the exception of carriage carried out in the United States or Canada, and territories outside these countries in which tariffs apply, operating in those countries.
  • The carrier's name in the ticket may be abbreviated. The full name and its abbreviation are contained in the tariff directories, conditions of carriage, rules and timetable of the respective carrier. The carrier's address is the departure airport indicated on the ticket opposite the first abbreviated name of the carrier. The agreed stopping points are the points indicated in this ticket or designated in the carrier's schedule as stopping points on the passenger's route. Carriage performed under this contract by several successive carriers is considered as a single carriage.
  • The carrier issuing a ticket for carriage on the air lines of another carrier acts as the agent of the latter.
  • Any exclusion or limitation of the carrier's liability applies to the agents, employees or representatives of the carrier and any person whose aircraft is used for carriage by the carrier and the agents, employees or representatives of that person.
  • Checked baggage will be handed over to the bearer of the baggage tag. In case of damage to baggage during international transportation, a notice must be presented to the carrier in writing immediately upon discovery of damage, but no later than 7 days from the date of receipt of the baggage. In case of delay in delivery, the notice must be presented no later than 21 days from the date of baggage claim. See rates and conditions for non-international transport.
  • The expiry date of this ticket is one year from the date of issue, unless otherwise specified in this ticket, in the fare guides, conditions of carriage or related regulations. The carrier may refuse carriage if the required fare has not been paid.
  • The carrier undertakes to take all measures in its control to transport the passenger and baggage within a reasonable time. The times indicated in the schedule and other documents are not guaranteed and are not part of this contract. The carrier may transfer the passenger for transportation to another carrier without warning, replace the aircraft, change or cancel boarding at the points indicated in the ticket, if necessary. The carrier is not responsible for ensuring flight connections.
  • The passenger must comply with the requirements of state authorities regarding travel, present entry, exit and other necessary documents and arrive at the airport by the time appointed by the carrier, if this time is not set, then by the time sufficient to complete the pre-flight formalities. Responsibility for non-compliance with the visa regime lies with the passenger.
  • None of the agents, employees or representatives of the carrier has the right to change or cancel the provisions of this agreement.
  • Subject to certain conditions, a simplified procedure for performing customs operations can be applied, according to which: baggage can be checked in by transfer to the final destination only if there are no goods in it that are subject to customs declaration in writing. Please note that the application of this procedure does not exempt the transfer / transit passenger: from compliance with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs; from liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs.
03
Passenger notice of limitation of liability
Passengers whose carriage has a destination or a stop outside the country of departure are advised that the provisions of international treaties may apply to the entire carriage, including any segment of it wholly located within the territory of the country of departure or destination.
The Carrier's liability for harm caused to the life or health of a passenger by air is determined by the Air Code of the Russian Federation, international treaties of the Russian Federation, or, if the passenger air carriage agreement does not provide for a higher amount of compensation for this harm, in accordance with civil law.
The carrier shall ensure the payment of compensation towards compensation for damage caused during the air carriage of the life of an aircraft passenger to citizens who have the right to compensation for harm in the event of the death of a breadwinner in accordance with civil law, in the absence of such citizens - to parents, spouse, children of the deceased passenger of the aircraft, and in the event of the death of an aircraft passenger who did not have an independent income, - to the citizens who supported him in the amount of two million rubles.
Additional security is usually provided by the passenger through insurance in an insurance company. Such insurance is not affected by any limitation of the carrier's liability under the Conventions or a special contract of carriage.
For additional information, please contact the air carrier or an insurance company representative.
04
Baggage Liability Disclaimer
With the exception of the announcement of the increased value of baggage in advance with payment of an additional fee, liability for loss, damage or delay of baggage for most international carriage is limited to the amount determined by the Conventions in the field of international air carriage.
In case of domestic air transportation, the Carrier's liability for the loss, shortage or damage (spoilage) of baggage accepted for air carriage without declaration of value is established in the amount of their value, but not more than six hundred rubles per kilogram of baggage weight. For the loss, shortage or damage (spoilage) of things carried by the passenger - in the amount of their value, and if it is impossible to establish it - in the amount of no more than eleven thousand rubles.
05
Notification of government taxes, fees and duties
The price of this ticket may include taxes, fees and charges imposed by the government on air travel. These taxes, fees and duties, which may constitute a certain part of the cost of the flight, are included in the ticket price, or are indicated separately in the column (s) "COLLECTION" of the ticket. You may also be asked to pay taxes, fees, or duties that have not yet been received.
All the rules
01
Notification
For carriage that has a destination or a stop outside the country of departure, the norms of Russian legislation, international treaties and agreements of the Russian Federation, as well as conventions in the field of international air carriage, including the Montreal Convention on the Unification of the Rules for International Air Carriage, which establish a limited responsibility of the Carrier to passengers.
See also International Passenger Notice of Limitation of Liability and Notice of Limitation of Liability for Baggage.
02
Agreement conditions
  • The terms used in this agreement mean:
  • “Ticket” means this passenger ticket and baggage check, or this itinerary / receipt, if applicable, in the case of an electronic ticket of which these terms and conditions and notices are a part;
  • “Carrier” - all air carriers that carry or undertake to carry a passenger and his baggage under this agreement or provide any other service related to this air carriage;
  • “Electronic Ticket” - Itinerary / Receipt issued by or on behalf of the carrier, Electronic Coupons and, if applicable, a boarding document;
  • "Montreal Convention" - The Convention for the Unification of the Rules of International Carriage by Air, signed in Montreal on May 28, 1999.
  • Carriage under this contract is subject to the liability rules established by the Montreal Convention, unless the carriage is not “international carriage” as defined in that convention. When resolving disputes arising between the Airline and a passenger under an international air carriage agreement, the applicable law is the law of the Russian Federation.
  • Insofar as this does not contradict the foregoing, carriage performed under this contract and other services provided by each carrier are subject to: (i) the conditions set forth in this ticket; (ii) applicable tariffs; (iii) the conditions of carriage and related rules that are part of this document (which can be consulted at any carrier's office), with the exception of carriage carried out in the United States or Canada, and territories outside these countries in which tariffs apply, operating in those countries.
  • The carrier's name in the ticket may be abbreviated. The full name and its abbreviation are contained in the tariff directories, conditions of carriage, rules and timetable of the respective carrier. The carrier's address is the departure airport indicated on the ticket opposite the first abbreviated name of the carrier. The agreed stopping points are the points indicated in this ticket or designated in the carrier's schedule as stopping points on the passenger's route. Carriage performed under this contract by several successive carriers is considered as a single carriage.
  • The carrier issuing a ticket for carriage on the air lines of another carrier acts as the agent of the latter.
  • Any exclusion or limitation of the carrier's liability applies to the agents, employees or representatives of the carrier and any person whose aircraft is used for carriage by the carrier and the agents, employees or representatives of that person.
  • Checked baggage will be handed over to the bearer of the baggage tag. In case of damage to baggage during international transportation, a notice must be presented to the carrier in writing immediately upon discovery of damage, but no later than 7 days from the date of receipt of the baggage. In case of delay in delivery, the notice must be presented no later than 21 days from the date of baggage claim. See rates and conditions for non-international transport.
  • The expiry date of this ticket is one year from the date of issue, unless otherwise specified in this ticket, in the fare guides, conditions of carriage or related regulations. The carrier may refuse carriage if the required fare has not been paid.
  • The carrier undertakes to take all measures in its control to transport the passenger and baggage within a reasonable time. The times indicated in the schedule and other documents are not guaranteed and are not part of this contract. The carrier may transfer the passenger for transportation to another carrier without warning, replace the aircraft, change or cancel boarding at the points indicated in the ticket, if necessary. The carrier is not responsible for ensuring flight connections.
  • The passenger must comply with the requirements of state authorities regarding travel, present entry, exit and other necessary documents and arrive at the airport by the time appointed by the carrier, if this time is not set, then by the time sufficient to complete the pre-flight formalities. Responsibility for non-compliance with the visa regime lies with the passenger.
  • None of the agents, employees or representatives of the carrier has the right to change or cancel the provisions of this agreement.
  • Subject to certain conditions, a simplified procedure for performing customs operations can be applied, according to which: baggage can be checked in by transfer to the final destination only if there are no goods in it that are subject to customs declaration in writing. Please note that the application of this procedure does not exempt the transfer / transit passenger: from compliance with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs; from liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs.
03
Passenger notice of limitation of liability
Passengers whose carriage has a destination or a stop outside the country of departure are advised that the provisions of international treaties may apply to the entire carriage, including any segment of it wholly located within the territory of the country of departure or destination.
The Carrier's liability for harm caused to the life or health of a passenger by air is determined by the Air Code of the Russian Federation, international treaties of the Russian Federation, or, if the passenger air carriage agreement does not provide for a higher amount of compensation for this harm, in accordance with civil law.
The carrier shall ensure the payment of compensation towards compensation for damage caused during the air carriage of the life of an aircraft passenger to citizens who have the right to compensation for harm in the event of the death of a breadwinner in accordance with civil law, in the absence of such citizens - to parents, spouse, children of the deceased passenger of the aircraft, and in the event of the death of an aircraft passenger who did not have an independent income, - to the citizens who supported him in the amount of two million rubles.
Additional security is usually provided by the passenger through insurance in an insurance company. Such insurance is not affected by any limitation of the carrier's liability under the Conventions or a special contract of carriage.
For additional information, please contact the air carrier or an insurance company representative.
04
Baggage Liability Disclaimer
With the exception of the announcement of the increased value of baggage in advance with payment of an additional fee, liability for loss, damage or delay of baggage for most international carriage is limited to the amount determined by the Conventions in the field of international air carriage.
In case of domestic air transportation, the Carrier's liability for the loss, shortage or damage (spoilage) of baggage accepted for air carriage without declaration of value is established in the amount of their value, but not more than six hundred rubles per kilogram of baggage weight. For the loss, shortage or damage (spoilage) of things carried by the passenger - in the amount of their value, and if it is impossible to establish it - in the amount of no more than eleven thousand rubles.
05
Notification of government taxes, fees and duties
The price of this ticket may include taxes, fees and charges imposed by the government on air travel. These taxes, fees and duties, which may constitute a certain part of the cost of the flight, are included in the ticket price, or are indicated separately in the column (s) "COLLECTION" of the ticket. You may also be asked to pay taxes, fees, or duties that have not yet been received.