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Baggage

Is it possible to check in baggage at the point of departure and get it in the end?

It is possible if it is a transfer flight and the following conditions are met:

  • all flights on a single route are operated by Ural Airlines own flights or flights of partner airlines;
  • the passenger has one or different tickets for the entire route (if the airport has such a technical possibility);
  • excess baggage paid for all sections of the route;
  • the airport of transfer has a special transfer zone;
  • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

However, you need to know that some airports do not have equipment for handling transfer baggage. Detailed information can be found here.

I am flying a transfer flight. Do I need to get luggage at the transfer point?

Baggage must be received if:

  • in the luggage there are items subject to declaration;
  • the passenger at the departure point himself expressed a desire to receive baggage at the transfer airport;
  • when changing the route at the transfer point at the initiative of the passenger;
  • Checking the baggage of the transfer passenger at the point - the law of the country where the transfer takes place.

However, you need to know that some airports do not have equipment for handling transfer baggage. Detailed information can be found here.

What is considered fluid in baggage?

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • soft cheese, pasty products, for example, hummus, tomato or chocolate paste;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, foam and shaving gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
  • medicines, sprays.

Exception: in hand luggage, without restriction, you can take the baby food necessary for the child during the flight, medications, sprays and diet food if there is a certificate or prescription from a doctor.

How to pack “liquids” for baggage?

All items related to liquids must be collected in one sealed transparent package: cosmetic bag, bag, travel bag, zip bag, etc. size not exceeding 18 * 20 cm. The volume of liquid in one package should not exceed 1 liter.

Which bottles can I carry in my hand luggage?

In hand luggage you can carry liquids in containers with a volume of not more than 100 ml. No more than 1 liter of liquids, gels and aerosols can be carried in one cabin baggage. The restrictions do not apply to checked baggage.

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • soft cheese, pasty products, for example, hummus, tomato or chocolate paste;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, foam and shaving gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
  • medicines, sprays.

Exception: in hand luggage, without restriction, you can take the baby food necessary for the child during the flight, medications, sprays and diet food if there is a certificate or prescription from a doctor.

What applies to hand luggage?

Hand luggage - these are things that you can take with you on board an airplane. For example, a handbag, outerwear, etc.

Baggage allowance depends on the selected fare. At all tariffs of the Economy class of service , the passenger is provided with 1 seat on the luggage rack, with hand luggage dimensions of up to 115 cm in the sum of three dimensions or 55 * 40 * 20 cm and weighing no more than 5 kg. The exceptions are the “Luggageless” and “Luggage” tariffs, on them the dimensions of hand luggage are 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, weight - 5 kg

For passengers of the class of service "Business" there are 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

Read more about hand luggage here .

What can I carry in my hand luggage?

You can carry in your hand luggage:

  • handbag or briefcase;
  • a backpack weighing up to 5 kg, dimensions in the sum of three measurements no more than 75 cm;
  • folder for papers;
  • umbrella or cane;
  • bouquet of flowers;
  • outerwear;
  • print media for reading in flight;
  • baby food for the child during the flight, baby soft carrying when transporting the child;
  • mobile phone, camera, camcorder;
  • portable PC;
  • suit in a portpled.

From personal items in hand luggage you can carry:

  • Medical supplies with a certificate from a doctor or prescription;
  • Medicines, hypodermic needles for diabetics;
  • Small cylinders with gaseous oxygen or air, necessary for medical purposes;
  • Nitroglycerin tablets or spray for medical purposes;
  • Eyelash curler;
  • Safety razors (including disposable razors);
  • Toys transforming robots;
  • Umbrella - after checking for the absence of prohibited items inside;
  • Crutches, canes, walkers, rollators, a folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow you to safely place them on the luggage rack or under the passenger seat;
  • Implanted stimulators of the heart muscle or other devices based on radioactive isotopes, including devices powered by lithium batteries or other radioactive pharmaceuticals that are implanted into the human body for medicinal purposes (on oneself / on oneself);
  • Safe matches or one lighter containing liquid fuel (gasoline);
  • A set for fixing glasses (including a screwdriver with a length of less than 50 mm);

Read more about hand luggage here .

What applies to luggage?

Baggage is things that for some reason cannot be taken with you to the cabin. They must be checked in at the front desk and checked in. Things will fly in the luggage compartment and return to you at the arrival airport.

The airline offers a choice of fares with and without baggage already included:

  • “Promo Light”, “Luggageless” - baggage is not provided. If necessary, it should be paid extra.
  • “Promo” - 1 place up to 10 kg;
  • “Economy”, “Luggage” - 1 seat up to 23 kg;
  • “Premium Economy” - 2 places of 23 kg (except for Tajikistan, Kyrgyzstan and Uzbekistan);
  • "Business" - 2 places of 23 kg.

Baggage should not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

Read more about baggage here .

What are the norms for hand luggage and luggage at low-cost tariffs?

When buying low-cost tickets, you can choose a fare with or without luggage. With the Luggage tariff, you can take with you 1 piece of hand luggage weighing up to 5 kg and dimensions 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, and 1 piece of luggage weighing up to 23 kg.

At the tariff without luggage, you can carry 1 piece of hand luggage weighing no more than 5 kg. Luggage, if necessary, will have to be paid separately.

Can I bring ski equipment for free?

In addition to the main baggage, passengers can carry 1 set of equipment (except for the tariffs “Promo Light”, “Promo”, “Luggage” and “Luggageless”).

Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or a snowboard + one pair of boots.

In this case, the mass of equipment should not exceed 35 kg, and the dimensions of the sum of three measurements should be 350 cm.

How to transport mine rescue equipment?

To carry this category of baggage, you must first obtain consent from the airline. It is most convenient to do this by telephone by calling the Hot Line at 8 (800) 7700 262 (a call within the Russian Federation is free) or 8 (499) 920 22 52 (for calls from abroad).

One passenger can carry one set (backpack) of mountain rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

The kit must be packaged so as to prevent accidental triggering of the starting device. Inflating bags inside kits should be equipped with safety valves.

How to carry oversized baggage?

If the baggage size exceeds 203 cm in the sum of three dimensions, the baggage is oversized.

The capacity of the aircraft’s luggage compartment is different, so we ask you to inform the airline in advance if you want to carry excess, heavy or oversized baggage so that the airline can reserve a seat for you.

Excess baggage can be checked-in at the time of ticket issuance, as well as at the airport of departure for the entire route to the destination.

No more than 3 extra pieces of baggage can be provided to one passenger.

What should I do with luggage if I fly with a transfer?

If you bought 2 tickets: from point A to B and from B to C, then in point B you will need to get your baggage, leave the arrivals area, re-check in, check in your baggage, get your boarding pass, etc.

Baggage claim ends 40 minutes before the scheduled departure time.

Tip:

  • Choose flights with a change of at least 1 hour. Otherwise, there is a risk of not having time for the next flight, or they will not be able to transport luggage from one aircraft to another.
  • When buying a ticket, pay attention to the airport of departure at the transfer point - at some airports there are 2 or more terminals that are located quite far from each other.
  • Check in advance baggage allowance at all airlines participating in the route.

Can luggage be combined?

Can.

In the case when you fly along one route and to the same airport, for example, as a family on vacation or with colleagues on a business trip, you can take:

  • One general suitcase weighing up to 30 kg;

Or
  • Two suitcases and allowable 46 kg of luggage (23 kg per passenger) for these suitcases.
    The baggage consolidation rule applies only to a pair of passengers. If you fly three together, then combine 3 luggage will not work.

I got a suitcase and it’s damaged. What to do?

Instruction:

  • Report the fact of damage at the Lost & Found baggage claim at the counter. She is in the baggage claim.
  • The airport employee will draw up the protocol in duplicate. One protocol remains with the employee, the second - with you.
  • Find boarding passes and luggage tags. If you flew with transfers, then documents from all parts of the flight will be required.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, leave the original to yourself.

After this, the claim is sent to work and you only have to wait for a response through one of the specified communication channels.

Even if damage has been noticed already at home or at the hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

The claim must be made with the personal signature of the applicant, the entire package of documents must be sent to the mailing address of the airline: 620025, Sverdlovsk Region, Yekaterinburg, per. Morning 1 g.

My suitcase was damaged, but it is insured. What to do?

Instruction:

  • Report the fact of damage at the Lost & Found baggage claim at the counter. She is in the baggage claim.
  • The airport employee will draw up the protocol in duplicate. One protocol remains with the employee, the second - with you.
  • Find boarding passes and luggage tags. If you flew with transfers, then documents from all parts of the flight will be required.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, leave the original to yourself.

After that, you need to call the insurance company and follow their instructions.

Can I take a flute to the cabin?

Can. The tool can be taken to the salon if its dimensions do not exceed 115 cm in the sum of three measurements, and the weight is not more than 5 kg.

It turns out that with you in the cabin you can fly domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, harmonica, drum and some types of guitars.

What musical instruments are better to carry in baggage?

If the dimensions or weight of the musical instrument exceeds the established norms of hand luggage, then the instrument must be checked in.

If the fare of the purchased ticket involves baggage, simply hand over the instrument to the baggage compartment at the airport check-in counter. If baggage is not provided in the fare, then it must be paid extra at the time of purchase of the ticket or at the airport.

Instruments typically flying in the cargo area include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

The tool is only taken into luggage in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

I want to transport the guitar in the cabin. How to organize this?

In a separate passenger seat, you can carry a musical instrument weighing not more than 80 kg and in size not more than 120x75x45 cm.

How a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

In order to carry the instrument in this way, it is necessary to issue the “Cabin Baggage” service during the purchase of a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (toll-free in Russia) or 8 (499) 920 22 52 (for calls from abroad).

I bought a ticket at the “Promo” fare. Can I ski for free?

At the tariff “Promo” transportation of sports equipment is paid .

Sports equipment can be carried free of charge in addition to the main baggage at all tariffs, except for: Promo Light, Promo, Luggage and Luggage.

The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three measurements and weight - 23 kg.

Exception: For ski and ski equipment, the freight rates are different - the weight should not exceed 35 kg, and the dimensions for the sum of three measurements - 350 cm.

Does the fishing rod belong to sports equipment?

Yes, it does . It can be carried free of charge, as extra baggage, at all tariffs except: Promo Light, Promo, Luggage and Luggage.

You can find out what else applies to sports equipment here (link to the article).

Can I freely take old photographs out of the country?

Antique photographs can be considered cultural values if they have artistic, material and universal significance.

Cultural values include:

  • objects of art and religious worship;
  • print media;
  • manuscripts;
  • archives;
  • subjects of philately, philumenia, numismatics, bonistics;
  • uniforms and equipment;
  • historical and artistically decorated weapons, items of equipment, instruments, tools, equipment;
  • ancient orders and medals;
  • subjects of paleontology and mineralogy of interest to science;
  • rare and unique musical instruments;

A full list of values can be found on the website of the Ministry of Culture.

Read more about how to export cultural property here .

What documents are needed if I plan to import cultural values into the Russian Federation?

To pass customs control, you must provide:

  • Completed customs declaration TD-6;)
  • Three copies of the list with a description of imported cultural property;
  • Three sets of photographs of imported cultural property (at least 8 * 12 cm).
  • Documents confirming the origin and value of imported cultural property.

For the import of archival documents, print media, philately, numismatics, bonistics and faleristics photographs are not required.

What documents are needed if I plan to export cultural property from Russia?

For the export of cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

  • Application for the right to export cultural property;
  • 3 copies of the list of cultural property with their description, if you plan to remove more than 2 items;
  • three color photographs of each cultural value (at least 8 * 12 cm in size). When exporting archival documents, print media, philately, numismatics, bonistics and faleristics, photographs are not required;
  • Certified copies of documents (with the presentation of the originals) confirming the ownership of the exported cultural property, if any;
  • Copies of documents confirming the value of cultural property, if any;
  • Copies of identity documents or a copy of a document confirming the fact of making a record of a legal entity in the Unified State Register of Legal Entities.

Documents must be submitted in advance, at least 30 days before the planned day of transportation.

Can I bring a seedling from China?

No you can not.

The rules for importing plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture as a whole from infection with diseases and pests that can harm the country's economy.

It is forbidden to import:

  • seeds of cultivated and wild plants;
  • root crops, bulbs, cuttings, etc .;
  • living plants and parts thereof;
  • fresh vegetables, fruits, nuts - more than 5 kg in volume;
  • soil and plants with soil - in a pot, tub, etc .;
  • legumes: peas, mung bean, chickpeas, etc .;
  • other materials of plant origin without international documents confirming their phytosanitary safety.

An attempt to transport items from the above list will end with seizure during the inspection.

Read more about transporting plants from foreign countries here .

Can I bring a bouquet from another country?

Can.

Bouquets, herbaria, dried flowers are allowed to be transported, but it is also necessary to pass border sanitary control.

Inside plants, even dried ones, there may be larvae, bugs, insects, which are dangerous not only to plants, but also to those for whom this bouquet is delivered.

What and how much can I bring to the Russian Federation without duty?

Without a duty, the following can be imported into the EAEU:

  • Goods with an equivalent value of not more than € 10,000 and / or weighing less than 50 kg;
  • Alcoholic beverages, including beer, not more than 3 liters per person over 18 years of age;

Tobacco and tobacco products:

  • 200 cigarettes or
  • 50 cigars or
  • 50 cigarillos or
  • 250 g of tobacco (including chewing tobacco).

Tobacco products in stock with a total weight of not more than 250 g per person over 18 years of age.

If the amount of goods imported into the EAEU exceeds € 10,000 or the total weight is more than 50 kg, the passenger will have to pay a fee of 30% of the amount, but not less than € 4 for each extra kilogram of weight.

When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

For alcoholic beverages and beer - € 10 per 1 liter of excess.

A single rate of 10 euros per 1 liter for exceeding the quantitative norm of 3 liters - in the case of the importation of alcoholic beverages and beer in an amount of 3 to 5 liters inclusive.

Read more about customs restrictions here (link to article).

I want to take caviar as a souvenir from Russia. Can?

You can, but consider the following restrictions.

The following cannot be exported from the EAEU countries:

  • Fish and seafood (except for sturgeon caviar) in an amount of more than 5 kg;
  • Sturgeon caviar weighing more than 250 g.

My luggage is lost. What to do?

First of all, keep calm. If enough time has passed and it is clear that there will be no more baggage from your flight on a tape:

  • Check in with your lost or missing luggage counter. She is in the baggage claim, may be called “Lost & Found”.
  • You must draw up a baggage loss statement with the front desk employee. It will require you to indicate passport and contact details, flight details for which you flew, and attach a baggage tag. On it and they will search for your luggage.
  • Once the luggage is found, it will be delivered to the airport closest to you.

Bonus: Some foreign airports deliver baggage found directly to the address specified by the passenger.

The act was drawn up, the data was left and now we can only wait. The airline has 21 days to search for baggage - this is the maximum period and usually the baggage is much faster.

If no baggage is found within the indicated period, the airline compensates the baggage in cash - 600 rubles per kg of weight.

  • Buying and returning a ticket
  • Luggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions
    • Baggage

      Is it possible to check in baggage at the point of departure and get it in the end?

      It is possible if it is a transfer flight and the following conditions are met:

      • all flights on a single route are operated by Ural Airlines own flights or flights of partner airlines;
      • the passenger has one or different tickets for the entire route (if the airport has such a technical possibility);
      • excess baggage paid for all sections of the route;
      • the airport of transfer has a special transfer zone;
      • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

      However, you need to know that some airports do not have equipment for handling transfer baggage. Detailed information can be found here.

      I am flying a transfer flight. Do I need to get luggage at the transfer point?

      Baggage must be received if:

      • in the luggage there are items subject to declaration;
      • the passenger at the departure point himself expressed a desire to receive baggage at the transfer airport;
      • when changing the route at the transfer point at the initiative of the passenger;
      • Checking the baggage of the transfer passenger at the point - the law of the country where the transfer takes place.

      However, you need to know that some airports do not have equipment for handling transfer baggage. Detailed information can be found here.

      What is considered fluid in baggage?

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • soft cheese, pasty products, for example, hummus, tomato or chocolate paste;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, foam and shaving gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
      • medicines, sprays.

      Exception: in hand luggage, without restriction, you can take the baby food necessary for the child during the flight, medications, sprays and diet food if there is a certificate or prescription from a doctor.

      How to pack “liquids” for baggage?

      All items related to liquids must be collected in one sealed transparent package: cosmetic bag, bag, travel bag, zip bag, etc. size not exceeding 18 * 20 cm. The volume of liquid in one package should not exceed 1 liter.

      Which bottles can I carry in my hand luggage?

      In hand luggage you can carry liquids in containers with a volume of not more than 100 ml. No more than 1 liter of liquids, gels and aerosols can be carried in one cabin baggage. The restrictions do not apply to checked baggage.

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • soft cheese, pasty products, for example, hummus, tomato or chocolate paste;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, foam and shaving gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
      • medicines, sprays.

      Exception: in hand luggage, without restriction, you can take the baby food necessary for the child during the flight, medications, sprays and diet food if there is a certificate or prescription from a doctor.

      What applies to hand luggage?

      Hand luggage - these are things that you can take with you on board an airplane. For example, a handbag, outerwear, etc.

      Baggage allowance depends on the selected fare. At all tariffs of the Economy class of service , the passenger is provided with 1 seat on the luggage rack, with hand luggage dimensions of up to 115 cm in the sum of three dimensions or 55 * 40 * 20 cm and weighing no more than 5 kg. The exceptions are the “Luggageless” and “Luggage” tariffs, on them the dimensions of hand luggage are 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, weight - 5 kg

      For passengers of the class of service "Business" there are 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

      Read more about hand luggage here .

      What can I carry in my hand luggage?

      You can carry in your hand luggage:

      • handbag or briefcase;
      • a backpack weighing up to 5 kg, dimensions in the sum of three measurements no more than 75 cm;
      • folder for papers;
      • umbrella or cane;
      • bouquet of flowers;
      • outerwear;
      • print media for reading in flight;
      • baby food for the child during the flight, baby soft carrying when transporting the child;
      • mobile phone, camera, camcorder;
      • portable PC;
      • suit in a portpled.

      From personal items in hand luggage you can carry:

      • Medical supplies with a certificate from a doctor or prescription;
      • Medicines, hypodermic needles for diabetics;
      • Small cylinders with gaseous oxygen or air, necessary for medical purposes;
      • Nitroglycerin tablets or spray for medical purposes;
      • Eyelash curler;
      • Safety razors (including disposable razors);
      • Toys transforming robots;
      • Umbrella - after checking for the absence of prohibited items inside;
      • Crutches, canes, walkers, rollators, a folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow you to safely place them on the luggage rack or under the passenger seat;
      • Implanted stimulators of the heart muscle or other devices based on radioactive isotopes, including devices powered by lithium batteries or other radioactive pharmaceuticals that are implanted into the human body for medicinal purposes (on oneself / on oneself);
      • Safe matches or one lighter containing liquid fuel (gasoline);
      • A set for fixing glasses (including a screwdriver with a length of less than 50 mm);

      Read more about hand luggage here .

      What applies to luggage?

      Baggage is things that for some reason cannot be taken with you to the cabin. They must be checked in at the front desk and checked in. Things will fly in the luggage compartment and return to you at the arrival airport.

      The airline offers a choice of fares with and without baggage already included:

      • “Promo Light”, “Luggageless” - baggage is not provided. If necessary, it should be paid extra.
      • “Promo” - 1 place up to 10 kg;
      • “Economy”, “Luggage” - 1 seat up to 23 kg;
      • “Premium Economy” - 2 places of 23 kg (except for Tajikistan, Kyrgyzstan and Uzbekistan);
      • "Business" - 2 places of 23 kg.

      Baggage should not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

      Read more about baggage here .

      What are the norms for hand luggage and luggage at low-cost tariffs?

      When buying low-cost tickets, you can choose a fare with or without luggage. With the Luggage tariff, you can take with you 1 piece of hand luggage weighing up to 5 kg and dimensions 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, and 1 piece of luggage weighing up to 23 kg.

      At the tariff without luggage, you can carry 1 piece of hand luggage weighing no more than 5 kg. Luggage, if necessary, will have to be paid separately.

      Can I bring ski equipment for free?

      In addition to the main baggage, passengers can carry 1 set of equipment (except for the tariffs “Promo Light”, “Promo”, “Luggage” and “Luggageless”).

      Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or a snowboard + one pair of boots.

      In this case, the mass of equipment should not exceed 35 kg, and the dimensions of the sum of three measurements should be 350 cm.

      How to transport mine rescue equipment?

      To carry this category of baggage, you must first obtain consent from the airline. It is most convenient to do this by telephone by calling the Hot Line at 8 (800) 7700 262 (a call within the Russian Federation is free) or 8 (499) 920 22 52 (for calls from abroad).

      One passenger can carry one set (backpack) of mountain rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

      The kit must be packaged so as to prevent accidental triggering of the starting device. Inflating bags inside kits should be equipped with safety valves.

      How to carry oversized baggage?

      If the baggage size exceeds 203 cm in the sum of three dimensions, the baggage is oversized.

      The capacity of the aircraft’s luggage compartment is different, so we ask you to inform the airline in advance if you want to carry excess, heavy or oversized baggage so that the airline can reserve a seat for you.

      Excess baggage can be checked-in at the time of ticket issuance, as well as at the airport of departure for the entire route to the destination.

      No more than 3 extra pieces of baggage can be provided to one passenger.

      What should I do with luggage if I fly with a transfer?

      If you bought 2 tickets: from point A to B and from B to C, then in point B you will need to get your baggage, leave the arrivals area, re-check in, check in your baggage, get your boarding pass, etc.

      Baggage claim ends 40 minutes before the scheduled departure time.

      Tip:

      • Choose flights with a change of at least 1 hour. Otherwise, there is a risk of not having time for the next flight, or they will not be able to transport luggage from one aircraft to another.
      • When buying a ticket, pay attention to the airport of departure at the transfer point - at some airports there are 2 or more terminals that are located quite far from each other.
      • Check in advance baggage allowance at all airlines participating in the route.

      Can luggage be combined?

      Can.

      In the case when you fly along one route and to the same airport, for example, as a family on vacation or with colleagues on a business trip, you can take:

      • One general suitcase weighing up to 30 kg;

      Or
      • Two suitcases and allowable 46 kg of luggage (23 kg per passenger) for these suitcases.
        The baggage consolidation rule applies only to a pair of passengers. If you fly three together, then combine 3 luggage will not work.

      I got a suitcase and it’s damaged. What to do?

      Instruction:

      • Report the fact of damage at the Lost & Found baggage claim at the counter. She is in the baggage claim.
      • The airport employee will draw up the protocol in duplicate. One protocol remains with the employee, the second - with you.
      • Find boarding passes and luggage tags. If you flew with transfers, then documents from all parts of the flight will be required.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, leave the original to yourself.

      After this, the claim is sent to work and you only have to wait for a response through one of the specified communication channels.

      Even if damage has been noticed already at home or at the hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

      The claim must be made with the personal signature of the applicant, the entire package of documents must be sent to the mailing address of the airline: 620025, Sverdlovsk Region, Yekaterinburg, per. Morning 1 g.

      My suitcase was damaged, but it is insured. What to do?

      Instruction:

      • Report the fact of damage at the Lost & Found baggage claim at the counter. She is in the baggage claim.
      • The airport employee will draw up the protocol in duplicate. One protocol remains with the employee, the second - with you.
      • Find boarding passes and luggage tags. If you flew with transfers, then documents from all parts of the flight will be required.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, leave the original to yourself.

      After that, you need to call the insurance company and follow their instructions.

      Can I take a flute to the cabin?

      Can. The tool can be taken to the salon if its dimensions do not exceed 115 cm in the sum of three measurements, and the weight is not more than 5 kg.

      It turns out that with you in the cabin you can fly domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, harmonica, drum and some types of guitars.

      What musical instruments are better to carry in baggage?

      If the dimensions or weight of the musical instrument exceeds the established norms of hand luggage, then the instrument must be checked in.

      If the fare of the purchased ticket involves baggage, simply hand over the instrument to the baggage compartment at the airport check-in counter. If baggage is not provided in the fare, then it must be paid extra at the time of purchase of the ticket or at the airport.

      Instruments typically flying in the cargo area include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

      The tool is only taken into luggage in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

      I want to transport the guitar in the cabin. How to organize this?

      In a separate passenger seat, you can carry a musical instrument weighing not more than 80 kg and in size not more than 120x75x45 cm.

      How a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

      In order to carry the instrument in this way, it is necessary to issue the “Cabin Baggage” service during the purchase of a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (toll-free in Russia) or 8 (499) 920 22 52 (for calls from abroad).

      I bought a ticket at the “Promo” fare. Can I ski for free?

      At the tariff “Promo” transportation of sports equipment is paid .

      Sports equipment can be carried free of charge in addition to the main baggage at all tariffs, except for: Promo Light, Promo, Luggage and Luggage.

      The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three measurements and weight - 23 kg.

      Exception: For ski and ski equipment, the freight rates are different - the weight should not exceed 35 kg, and the dimensions for the sum of three measurements - 350 cm.

      Does the fishing rod belong to sports equipment?

      Yes, it does . It can be carried free of charge, as extra baggage, at all tariffs except: Promo Light, Promo, Luggage and Luggage.

      You can find out what else applies to sports equipment here (link to the article).

      Can I freely take old photographs out of the country?

      Antique photographs can be considered cultural values if they have artistic, material and universal significance.

      Cultural values include:

      • objects of art and religious worship;
      • print media;
      • manuscripts;
      • archives;
      • subjects of philately, philumenia, numismatics, bonistics;
      • uniforms and equipment;
      • historical and artistically decorated weapons, items of equipment, instruments, tools, equipment;
      • ancient orders and medals;
      • subjects of paleontology and mineralogy of interest to science;
      • rare and unique musical instruments;

      A full list of values can be found on the website of the Ministry of Culture.

      Read more about how to export cultural property here .

      What documents are needed if I plan to import cultural values into the Russian Federation?

      To pass customs control, you must provide:

      • Completed customs declaration TD-6;)
      • Three copies of the list with a description of imported cultural property;
      • Three sets of photographs of imported cultural property (at least 8 * 12 cm).
      • Documents confirming the origin and value of imported cultural property.

      For the import of archival documents, print media, philately, numismatics, bonistics and faleristics photographs are not required.

      What documents are needed if I plan to export cultural property from Russia?

      For the export of cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

      The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

      • Application for the right to export cultural property;
      • 3 copies of the list of cultural property with their description, if you plan to remove more than 2 items;
      • three color photographs of each cultural value (at least 8 * 12 cm in size). When exporting archival documents, print media, philately, numismatics, bonistics and faleristics, photographs are not required;
      • Certified copies of documents (with the presentation of the originals) confirming the ownership of the exported cultural property, if any;
      • Copies of documents confirming the value of cultural property, if any;
      • Copies of identity documents or a copy of a document confirming the fact of making a record of a legal entity in the Unified State Register of Legal Entities.

      Documents must be submitted in advance, at least 30 days before the planned day of transportation.

      Can I bring a seedling from China?

      No you can not.

      The rules for importing plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture as a whole from infection with diseases and pests that can harm the country's economy.

      It is forbidden to import:

      • seeds of cultivated and wild plants;
      • root crops, bulbs, cuttings, etc .;
      • living plants and parts thereof;
      • fresh vegetables, fruits, nuts - more than 5 kg in volume;
      • soil and plants with soil - in a pot, tub, etc .;
      • legumes: peas, mung bean, chickpeas, etc .;
      • other materials of plant origin without international documents confirming their phytosanitary safety.

      An attempt to transport items from the above list will end with seizure during the inspection.

      Read more about transporting plants from foreign countries here .

      Can I bring a bouquet from another country?

      Can.

      Bouquets, herbaria, dried flowers are allowed to be transported, but it is also necessary to pass border sanitary control.

      Inside plants, even dried ones, there may be larvae, bugs, insects, which are dangerous not only to plants, but also to those for whom this bouquet is delivered.

      What and how much can I bring to the Russian Federation without duty?

      Without a duty, the following can be imported into the EAEU:

      • Goods with an equivalent value of not more than € 10,000 and / or weighing less than 50 kg;
      • Alcoholic beverages, including beer, not more than 3 liters per person over 18 years of age;

      Tobacco and tobacco products:

      • 200 cigarettes or
      • 50 cigars or
      • 50 cigarillos or
      • 250 g of tobacco (including chewing tobacco).

      Tobacco products in stock with a total weight of not more than 250 g per person over 18 years of age.

      If the amount of goods imported into the EAEU exceeds € 10,000 or the total weight is more than 50 kg, the passenger will have to pay a fee of 30% of the amount, but not less than € 4 for each extra kilogram of weight.

      When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

      For alcoholic beverages and beer - € 10 per 1 liter of excess.

      A single rate of 10 euros per 1 liter for exceeding the quantitative norm of 3 liters - in the case of the importation of alcoholic beverages and beer in an amount of 3 to 5 liters inclusive.

      Read more about customs restrictions here (link to article).

      I want to take caviar as a souvenir from Russia. Can?

      You can, but consider the following restrictions.

      The following cannot be exported from the EAEU countries:

      • Fish and seafood (except for sturgeon caviar) in an amount of more than 5 kg;
      • Sturgeon caviar weighing more than 250 g.

      My luggage is lost. What to do?

      First of all, keep calm. If enough time has passed and it is clear that there will be no more baggage from your flight on a tape:

      • Check in with your lost or missing luggage counter. She is in the baggage claim, may be called “Lost & Found”.
      • You must draw up a baggage loss statement with the front desk employee. It will require you to indicate passport and contact details, flight details for which you flew, and attach a baggage tag. On it and they will search for your luggage.
      • Once the luggage is found, it will be delivered to the airport closest to you.

      Bonus: Some foreign airports deliver baggage found directly to the address specified by the passenger.

      The act was drawn up, the data was left and now we can only wait. The airline has 21 days to search for baggage - this is the maximum period and usually the baggage is much faster.

      If no baggage is found within the indicated period, the airline compensates the baggage in cash - 600 rubles per kg of weight.