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Information for passengers on canceled flights from / to Zhukovsky More

Baggage

Can I drop off my baggage at the point of departure and collect it at the destination?

You can, if it is a transfer flight and the following conditions are met:

  • all flights of a single route are operated by Ural Airlines' own flights or by partner airlines;
  • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
  • paid for excess baggage for all sections of the route;
  • the transfer airport has a special transfer area;
  • the passenger has all the documents necessary for a transfer through airports along the route, as well as for entering the final destination.

However, please be aware that some airports are not equipped to handle transfer baggage. More information can be found here

I'm on a transfer flight. Do I need to collect my baggage at the transfer point?

You need to collect your luggage if:

  • there are items in the baggage that must be declared;
  • the passenger at the point of departure himself has expressed a desire to receive luggage at the transfer airport;
  • when changing the route at the transfer point at the initiative of the passenger;
  • checking the baggage of the transfer passenger at the point - the law of the country where the transfer is made.

However, be aware that some airports do not have transfer baggage handling facilities. More information can be found here

What is considered liquid in checked baggage?

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • Soft cheese, spreads like hummus, tomato or chocolate spread
  • caviar;
  • deodorants, perfume;
  • creams, lotions, foam and shaving gel, toothpaste;
  • shampoo, conditioner or balm for hair, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
  • medicines, sprays.

Exception: in hand luggage without restriction, you can take baby food necessary for a child during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

How do I properly pack my “liquids” for my baggage?

All items related to liquids must be collected in one resealable transparent packaging: cosmetic bag, bag, travel bag, zip bag, etc. not more than 18 * 20 cm in size. The volume of liquid in one bag should not exceed 1 liter.

What bottles can I take in my carry-on baggage?

You can carry liquids in hand luggage in containers of no more than 100 ml. One passenger in carry-on baggage can carry no more than 1 liter of liquids, gels and aerosols. Restrictions do not apply to checked baggage.

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • Soft cheese, spreads like hummus, tomato or chocolate spread
  • caviar;
  • deodorants, perfume;
  • creams, lotions, foam and shaving gel, toothpaste;
  • shampoo, conditioner or balm for hair, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
  • medicines, sprays.

Exception: in hand luggage without restriction, you can take baby food necessary for a child during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

What is carry-on baggage?

Carry-on baggage is items that you can take with you on board. For example, a handbag, outerwear, etc.

Carry-on baggage allowance depends on the selected fare. For all fares of the Economy class of service , the passenger is provided with 1 piece of baggage, with hand luggage dimensions up to 115 cm in the sum of three dimensions or 55 * 40 * 20 cm and weighing no more than 5 kg. The exceptions are the "Baggage-free" and "Baggage" tariffs, for which the dimensions of hand luggage are 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, weight - 5 kg

For passengers of the "Business" service class , there are 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

Read more about carry-on luggage here .

What can I carry in my carry-on baggage?

You can take in hand luggage:

  • handbag or briefcase;
  • backpack weighing up to 5 kg, dimensions in the sum of three dimensions no more than 75 cm;
  • folder for papers;
  • umbrella or cane;
  • bouquet of flowers;
  • outerwear;
  • in-flight reading materials;
  • baby food for a child during the flight, soft baby carrier when transporting a child;
  • mobile phone, photo camera, video camera;
  • portable computer;
  • suit in a garment bag.

From personal items in hand luggage you can take:

  • Medical supplies with a doctor's certificate or prescription;
  • Medicines, hypodermic needles for diabetics;
  • Small cylinders of gaseous oxygen or air required for medical purposes;
  • Nitroglycerin tablets or spray for medical purposes;
  • Eyelash curler;
  • Safety razors (including disposable razors);
  • Transforming robots toys;
  • Umbrella - after checking for the absence of prohibited items inside;
  • Crutches, walking sticks, walkers, rollators, folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow them to be safely placed on the luggage rack or under the passenger seat
  • Implanted cardiac muscle stimulators or other devices based on radioactive isotopes, including devices powered by lithium batteries or other radioactive pharmaceuticals, implanted into the human body for therapeutic purposes (on oneself / with oneself);
  • Safety matches or one lighter containing liquid fuel (gasoline);
  • Eyeglass repair kit (including a screwdriver less than 50 mm long);

Read more about carry-on luggage here .

What is baggage?

Baggage is items that, for some reason, cannot be taken with you on the plane. They must be registered at the check-in counter and checked in as luggage. Your belongings will fly in the hold and return to you at the airport of arrival.

The airline offers a choice of fares with and without baggage included:

  • "Promo Light", "Baggage-free" - baggage is not included. If necessary, it should be paid additionally.
  • "Promo" - 1 piece up to 10 kg;
  • "Economy", "Baggage" - 1 piece up to 23 kg;
  • "Premium Economy" - 2 pieces of 23 kg (except for Tajikistan, Kyrgyzstan and Uzbekistan);
  • "Business" - 2 pieces of 23 kg.

The size of your baggage must not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

Read more about baggage here .

What are the allowances for carry-on and luggage on “low-cost” fares?

When buying low-cost tickets, you can choose a fare with or without luggage. With the Baggage fare, you can take with you 1 piece of hand luggage weighing up to 5 kg and dimensions 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, and 1 piece of baggage weighing up to 23 kg

On the fare without luggage, you can take 1 piece of hand luggage weighing no more than 5 kg. Baggage, if necessary, will have to be paid separately.

Is it possible to carry free ski equipment?

In addition to the main baggage, passengers can carry 1 set of equipment (except for the “Promo Light”, “Promo”, “Baggage” and “No baggage” fares).

Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

In this case, the mass of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

How to transport mine rescue equipment correctly?

To carry this category of baggage, you must obtain consent from the airline in advance. The most convenient way to do this is by phone by calling the Hotline at 8 (800) 7700 262 (free calls within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

One passenger can carry one set (backpack) of mine rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

The kit must be packed so as to prevent accidental activation of the starting device. The inflatable bags inside the kits must be equipped with safety valves.

How to transport oversized baggage?

If the dimensions of the baggage exceed 203 cm in the sum of three dimensions, the baggage is oversized.

The capacity of the luggage compartment of aircraft differs, so we ask you to inform the airline in advance if you want to carry excess, heavy or oversized baggage so that the airline can book your seat.

You can check in excess baggage when you issue a ticket, as well as at the airport of departure for the entire route to your destination.

One passenger can be provided with no more than 3 additional pieces of baggage.

What about luggage if the flight is with a connection?

If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to get your luggage, leave the arrivals area, re-check in, drop your luggage, get a boarding ticket, etc.

Baggage acceptance ends 40 minutes before the scheduled flight departure.

Advice:

  • Choose flights with a connection at least 1 hour. Otherwise, there is a risk of not being in time for the next flight or baggage will not be able to be transported from one plane to another.
  • When buying a ticket, pay attention to the departure airport of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
  • Check in advance the baggage allowance with all airlines participating in the route.

Can I combine my luggage?

Can.

In the case when you are flying on the same route and to the same airport, for example, with your family on vacation or with colleagues on a business trip, you can take:

  • One common suitcase weighing up to 30 kg;

Or
  • Two suitcases and allowed 46 kg of luggage (23 kg for each passenger) for these suitcases.
    The baggage pooling rule applies only to a couple of passengers. If you are flying in three, you cannot combine 3 luggage.

I received my suitcase and it is damaged. What to do?

Instructions:

  • Record the fact of damage at the Lost & Found counter of lost or missing baggage. She is in the baggage claim area.
  • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second with you.
  • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After that, the claim is sent to work and you just have to wait for an answer through one of the specified communication channels.

Even if the damage was noticed already at home or at the hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

The claim must be completed with the personal signature of the applicant, the entire package of documents must be sent to the mailing address of the airline: 620025, Sverdlovsk region, Yekaterinburg, per. Morning 1 g.

My suitcase was damaged but it is insured. What to do?

Instructions:

  • Record the fact of damage at the Lost & Found counter of lost or missing baggage. She is in the baggage claim area.
  • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second with you.
  • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After that, you need to call the insurance company and follow their instructions.

Can I take the flute into the aircraft cabin?

Can. The instrument can be taken to the salon if its dimensions do not exceed 115 cm in the sum of three dimensions, and its weight is no more than 5 kg.

It turns out that a domra, flute, violin, viola, trumpet, clarinet, French horn, maracas, ukulele, harmonica, drum and some types of guitars can fly with you in the cabin.

What are the best musical instruments to carry in your luggage?

If the dimensions or weight of a musical instrument exceeds the established norms for hand luggage, then the instrument must be checked in.

If the fare of the purchased ticket includes baggage, then simply return the instrument to the baggage hold at the airport check-in counter. If the fare does not include baggage, then it must be paid additionally when buying a ticket or at the airport.

Instruments that usually fly in the hold include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

The instrument is accepted in the luggage only in a protective case. This is necessary in order for you to receive the instrument at the airport of arrival without a single scratch.

I would like to transport the guitar in the salon. How to organize this?

In a separate passenger seat, you can carry a musical instrument weighing no more than 80 kg and dimensions no more than 120x75x45 cm.

As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

To transport the instrument in this way, you need to order the Cabin baggage service when buying a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (free calls within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

I bought a ticket at the “Promo” tariff. Can I carry alpine skis for free?

At the “Promo” tariff , the transport of sports equipment is paid .

Sports equipment can be carried free of charge in addition to basic baggage at all fares, except for: Promo Light, Promo, Luggage and No baggage.

The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

Exception: For ski and alpine skiing equipment, the norms of carriage are different - the weight should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

Is the fishing rod a sporting equipment?

Yes, it does . It can be carried free of charge, as additional baggage, on all tariffs, except for: Promo Light, Promo, Baggage and No baggage.

Find out more about sports equipment here (link to article).

Can I export old photographs freely out of the country?

Antique photographs can be considered cultural property if they have artistic, material and universal significance.

Cultural values include:

  • objects of art and worship;
  • printed editions;
  • manuscripts;
  • archives;
  • philately, philumeny, numismatics, bonistics items;
  • items of uniform and equipment;
  • historical and artistically designed weapons, technical items, devices, instruments, apparatus;
  • old orders and medals;
  • subjects of paleontology and mineralogy of interest to science;
  • rare and unique musical instruments;

A complete list of values can be found on the website of the Ministry of Culture.

Read more about how to export cultural property here .

What documents do I need if I plan to import cultural property into the Russian Federation?

To pass customs control, you must provide:

  • Completed customs declaration TD-6;)
  • Three copies of the list with a description of the imported cultural property;
  • Three sets of photographs of imported cultural property (at least 8 * 12 cm).
  • Documents confirming the origin and value of the imported cultural property.

For the import of archival documents, printed publications, objects of philately, numismatics, bonistics and faleristics, photographs are not required.

What documents are needed if I plan to export cultural property from the Russian Federation?

For the export of cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

The owner of a cultural property or a proxy must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

  • Application for the right to export cultural property;
  • 3 copies of the list of cultural property with their description, if it is planned to export more than 2 items;
  • three color photographs of each cultural property (at least 8 * 12 cm). When exporting archival documents, printed publications, objects of philately, numismatics, bonistics and faleristics, the provision of photographs is not required;
  • Certified copies of documents (with the presentation of originals) confirming the ownership of the exported cultural property, if any;
  • Copies of documents confirming the value of cultural property, if any;
  • Copies of identity documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

Documents must be submitted in advance, at least 30 days before the planned day of transportation.

Can I bring a seedling from China?

No.

The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture in general from infection with diseases and pests that can harm the country's economy.

It is forbidden to import:

  • seeds of cultivated and wild plants;
  • roots, bulbs, cuttings, etc.;
  • live plants and their parts;
  • fresh vegetables, fruits, nuts - more than 5 kg;
  • soil and plants with soil - in a pot, tub, etc .;
  • legumes: peas, mung bean, chickpeas, etc.;
  • other materials of plant origin without international standard documents confirming their phytosanitary safety.

An attempt to transport items from the above list will end with withdrawal during the passage of security.

Read more about transporting plants from foreign countries here .

Is it possible to bring a bouquet from another country?

Can.

Bouquets, herbaria, dried flowers are allowed to be transported, but it is also necessary to pass the border sanitary control.

Inside plants, even dried ones, there can be larvae, bugs, insects that pose a danger not only to plants, but also to those for whom this bouquet is delivered.

What and how much can I bring to the Russian Federation without duty?

You can import into the EAEU without duty:

  • Goods with an equivalent value of not more than € 10,000 and / or weighing less than 50 kg;
  • Alcoholic drinks, including beer, not more than 3 liters per person over 18 years old;

Tobacco and tobacco products:

  • 200 cigarettes or
  • 50 cigars or
  • 50 cigarillos or
  • 250 g tobacco (including chewing tobacco).

Assorted tobacco products with a total weight of no more than 250 g per person over 18 years old.

If the amount of goods imported into the EAEU exceeds € 10,000 or the total weight turns out to be more than 50 kg, the passenger will have to pay a duty of 30% of the amount, but not less than € 4 for each extra kilogram of weight.

When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

For alcoholic beverages and beer - € 10 per 1 liter of excess.

A flat rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in the case of importing alcoholic beverages and beer in quantities from 3 to 5 liters inclusive

Read more about customs restrictions here .

I want to bring caviar from Russia as a souvenir. Can?

You can, but consider the following restrictions.

You cannot export from the EAEU countries:

  • Fish and seafood (except for sturgeon caviar) in the amount of more than 5 kg;
  • Sturgeon caviar weighing more than 250 g.

My luggage has been lost. What to do?

First of all, stay calm. If enough time has passed and it is clear that more baggage from your flight will not be on the belt:

  • Go to the Lost or Missing Baggage counter. It is located in the baggage claim area, it may be called "Lost & Found".
  • It is necessary to draw up a report on the loss of luggage with a staff member. It will require you to indicate your passport and contact information, the details of the flight you flew, and attach a baggage tag. They will search for your luggage along it.
  • Once the luggage is found, it will be delivered to your nearest airport.

Bonus: Some foreign airports deliver the found baggage directly to the address indicated by the passenger.

The act was drawn up, the data was left and now we can only wait. The airline has 21 days to search for baggage - this is the maximum period and usually the baggage is found much faster.

If the baggage is not found within the specified period, the airline will compensate the baggage in monetary terms - 600 rubles per kg of weight.


  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions
    • Baggage

      Can I drop off my baggage at the point of departure and collect it at the destination?

      You can, if it is a transfer flight and the following conditions are met:

      • all flights of a single route are operated by Ural Airlines' own flights or by partner airlines;
      • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
      • paid for excess baggage for all sections of the route;
      • the transfer airport has a special transfer area;
      • the passenger has all the documents necessary for a transfer through airports along the route, as well as for entering the final destination.

      However, please be aware that some airports are not equipped to handle transfer baggage. More information can be found here

      I'm on a transfer flight. Do I need to collect my baggage at the transfer point?

      You need to collect your luggage if:

      • there are items in the baggage that must be declared;
      • the passenger at the point of departure himself has expressed a desire to receive luggage at the transfer airport;
      • when changing the route at the transfer point at the initiative of the passenger;
      • checking the baggage of the transfer passenger at the point - the law of the country where the transfer is made.

      However, be aware that some airports do not have transfer baggage handling facilities. More information can be found here

      What is considered liquid in checked baggage?

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • Soft cheese, spreads like hummus, tomato or chocolate spread
      • caviar;
      • deodorants, perfume;
      • creams, lotions, foam and shaving gel, toothpaste;
      • shampoo, conditioner or balm for hair, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
      • medicines, sprays.

      Exception: in hand luggage without restriction, you can take baby food necessary for a child during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

      How do I properly pack my “liquids” for my baggage?

      All items related to liquids must be collected in one resealable transparent packaging: cosmetic bag, bag, travel bag, zip bag, etc. not more than 18 * 20 cm in size. The volume of liquid in one bag should not exceed 1 liter.

      What bottles can I take in my carry-on baggage?

      You can carry liquids in hand luggage in containers of no more than 100 ml. One passenger in carry-on baggage can carry no more than 1 liter of liquids, gels and aerosols. Restrictions do not apply to checked baggage.

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • Soft cheese, spreads like hummus, tomato or chocolate spread
      • caviar;
      • deodorants, perfume;
      • creams, lotions, foam and shaving gel, toothpaste;
      • shampoo, conditioner or balm for hair, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc .;
      • medicines, sprays.

      Exception: in hand luggage without restriction, you can take baby food necessary for a child during the flight, medications, sprays and diet food if you have a certificate or prescription from a doctor.

      What is carry-on baggage?

      Carry-on baggage is items that you can take with you on board. For example, a handbag, outerwear, etc.

      Carry-on baggage allowance depends on the selected fare. For all fares of the Economy class of service , the passenger is provided with 1 piece of baggage, with hand luggage dimensions up to 115 cm in the sum of three dimensions or 55 * 40 * 20 cm and weighing no more than 5 kg. The exceptions are the "Baggage-free" and "Baggage" tariffs, for which the dimensions of hand luggage are 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, weight - 5 kg

      For passengers of the "Business" service class , there are 2 pieces of hand luggage, the total weight of which should not exceed 15 kg.

      Read more about carry-on luggage here .

      What can I carry in my carry-on baggage?

      You can take in hand luggage:

      • handbag or briefcase;
      • backpack weighing up to 5 kg, dimensions in the sum of three dimensions no more than 75 cm;
      • folder for papers;
      • umbrella or cane;
      • bouquet of flowers;
      • outerwear;
      • in-flight reading materials;
      • baby food for a child during the flight, soft baby carrier when transporting a child;
      • mobile phone, photo camera, video camera;
      • portable computer;
      • suit in a garment bag.

      From personal items in hand luggage you can take:

      • Medical supplies with a doctor's certificate or prescription;
      • Medicines, hypodermic needles for diabetics;
      • Small cylinders of gaseous oxygen or air required for medical purposes;
      • Nitroglycerin tablets or spray for medical purposes;
      • Eyelash curler;
      • Safety razors (including disposable razors);
      • Transforming robots toys;
      • Umbrella - after checking for the absence of prohibited items inside;
      • Crutches, walking sticks, walkers, rollators, folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow them to be safely placed on the luggage rack or under the passenger seat
      • Implanted cardiac muscle stimulators or other devices based on radioactive isotopes, including devices powered by lithium batteries or other radioactive pharmaceuticals, implanted into the human body for therapeutic purposes (on oneself / with oneself);
      • Safety matches or one lighter containing liquid fuel (gasoline);
      • Eyeglass repair kit (including a screwdriver less than 50 mm long);

      Read more about carry-on luggage here .

      What is baggage?

      Baggage is items that, for some reason, cannot be taken with you on the plane. They must be registered at the check-in counter and checked in as luggage. Your belongings will fly in the hold and return to you at the airport of arrival.

      The airline offers a choice of fares with and without baggage included:

      • "Promo Light", "Baggage-free" - baggage is not included. If necessary, it should be paid additionally.
      • "Promo" - 1 piece up to 10 kg;
      • "Economy", "Baggage" - 1 piece up to 23 kg;
      • "Premium Economy" - 2 pieces of 23 kg (except for Tajikistan, Kyrgyzstan and Uzbekistan);
      • "Business" - 2 pieces of 23 kg.

      The size of your baggage must not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

      Read more about baggage here .

      What are the allowances for carry-on and luggage on “low-cost” fares?

      When buying low-cost tickets, you can choose a fare with or without luggage. With the Baggage fare, you can take with you 1 piece of hand luggage weighing up to 5 kg and dimensions 40 * 30 * 20 cm up to 90 cm in the sum of three dimensions, and 1 piece of baggage weighing up to 23 kg

      On the fare without luggage, you can take 1 piece of hand luggage weighing no more than 5 kg. Baggage, if necessary, will have to be paid separately.

      Is it possible to carry free ski equipment?

      In addition to the main baggage, passengers can carry 1 set of equipment (except for the “Promo Light”, “Promo”, “Baggage” and “No baggage” fares).

      Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

      In this case, the mass of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

      How to transport mine rescue equipment correctly?

      To carry this category of baggage, you must obtain consent from the airline in advance. The most convenient way to do this is by phone by calling the Hotline at 8 (800) 7700 262 (free calls within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

      One passenger can carry one set (backpack) of mine rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

      The kit must be packed so as to prevent accidental activation of the starting device. The inflatable bags inside the kits must be equipped with safety valves.

      How to transport oversized baggage?

      If the dimensions of the baggage exceed 203 cm in the sum of three dimensions, the baggage is oversized.

      The capacity of the luggage compartment of aircraft differs, so we ask you to inform the airline in advance if you want to carry excess, heavy or oversized baggage so that the airline can book your seat.

      You can check in excess baggage when you issue a ticket, as well as at the airport of departure for the entire route to your destination.

      One passenger can be provided with no more than 3 additional pieces of baggage.

      What about luggage if the flight is with a connection?

      If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to get your luggage, leave the arrivals area, re-check in, drop your luggage, get a boarding ticket, etc.

      Baggage acceptance ends 40 minutes before the scheduled flight departure.

      Advice:

      • Choose flights with a connection at least 1 hour. Otherwise, there is a risk of not being in time for the next flight or baggage will not be able to be transported from one plane to another.
      • When buying a ticket, pay attention to the departure airport of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
      • Check in advance the baggage allowance with all airlines participating in the route.

      Can I combine my luggage?

      Can.

      In the case when you are flying on the same route and to the same airport, for example, with your family on vacation or with colleagues on a business trip, you can take:

      • One common suitcase weighing up to 30 kg;

      Or
      • Two suitcases and allowed 46 kg of luggage (23 kg for each passenger) for these suitcases.
        The baggage pooling rule applies only to a couple of passengers. If you are flying in three, you cannot combine 3 luggage.

      I received my suitcase and it is damaged. What to do?

      Instructions:

      • Record the fact of damage at the Lost & Found counter of lost or missing baggage. She is in the baggage claim area.
      • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second with you.
      • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After that, the claim is sent to work and you just have to wait for an answer through one of the specified communication channels.

      Even if the damage was noticed already at home or at the hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

      The claim must be completed with the personal signature of the applicant, the entire package of documents must be sent to the mailing address of the airline: 620025, Sverdlovsk region, Yekaterinburg, per. Morning 1 g.

      My suitcase was damaged but it is insured. What to do?

      Instructions:

      • Record the fact of damage at the Lost & Found counter of lost or missing baggage. She is in the baggage claim area.
      • The airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second with you.
      • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After that, you need to call the insurance company and follow their instructions.

      Can I take the flute into the aircraft cabin?

      Can. The instrument can be taken to the salon if its dimensions do not exceed 115 cm in the sum of three dimensions, and its weight is no more than 5 kg.

      It turns out that a domra, flute, violin, viola, trumpet, clarinet, French horn, maracas, ukulele, harmonica, drum and some types of guitars can fly with you in the cabin.

      What are the best musical instruments to carry in your luggage?

      If the dimensions or weight of a musical instrument exceeds the established norms for hand luggage, then the instrument must be checked in.

      If the fare of the purchased ticket includes baggage, then simply return the instrument to the baggage hold at the airport check-in counter. If the fare does not include baggage, then it must be paid additionally when buying a ticket or at the airport.

      Instruments that usually fly in the hold include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

      The instrument is accepted in the luggage only in a protective case. This is necessary in order for you to receive the instrument at the airport of arrival without a single scratch.

      I would like to transport the guitar in the salon. How to organize this?

      In a separate passenger seat, you can carry a musical instrument weighing no more than 80 kg and dimensions no more than 120x75x45 cm.

      As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

      To transport the instrument in this way, you need to order the Cabin baggage service when buying a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (free calls within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

      I bought a ticket at the “Promo” tariff. Can I carry alpine skis for free?

      At the “Promo” tariff , the transport of sports equipment is paid .

      Sports equipment can be carried free of charge in addition to basic baggage at all fares, except for: Promo Light, Promo, Luggage and No baggage.

      The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

      Exception: For ski and alpine skiing equipment, the norms of carriage are different - the weight should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

      Is the fishing rod a sporting equipment?

      Yes, it does . It can be carried free of charge, as additional baggage, on all tariffs, except for: Promo Light, Promo, Baggage and No baggage.

      Find out more about sports equipment here (link to article).

      Can I export old photographs freely out of the country?

      Antique photographs can be considered cultural property if they have artistic, material and universal significance.

      Cultural values include:

      • objects of art and worship;
      • printed editions;
      • manuscripts;
      • archives;
      • philately, philumeny, numismatics, bonistics items;
      • items of uniform and equipment;
      • historical and artistically designed weapons, technical items, devices, instruments, apparatus;
      • old orders and medals;
      • subjects of paleontology and mineralogy of interest to science;
      • rare and unique musical instruments;

      A complete list of values can be found on the website of the Ministry of Culture.

      Read more about how to export cultural property here .

      What documents do I need if I plan to import cultural property into the Russian Federation?

      To pass customs control, you must provide:

      • Completed customs declaration TD-6;)
      • Three copies of the list with a description of the imported cultural property;
      • Three sets of photographs of imported cultural property (at least 8 * 12 cm).
      • Documents confirming the origin and value of the imported cultural property.

      For the import of archival documents, printed publications, objects of philately, numismatics, bonistics and faleristics, photographs are not required.

      What documents are needed if I plan to export cultural property from the Russian Federation?

      For the export of cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

      The owner of a cultural property or a proxy must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

      • Application for the right to export cultural property;
      • 3 copies of the list of cultural property with their description, if it is planned to export more than 2 items;
      • three color photographs of each cultural property (at least 8 * 12 cm). When exporting archival documents, printed publications, objects of philately, numismatics, bonistics and faleristics, the provision of photographs is not required;
      • Certified copies of documents (with the presentation of originals) confirming the ownership of the exported cultural property, if any;
      • Copies of documents confirming the value of cultural property, if any;
      • Copies of identity documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

      Documents must be submitted in advance, at least 30 days before the planned day of transportation.

      Can I bring a seedling from China?

      No.

      The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture in general from infection with diseases and pests that can harm the country's economy.

      It is forbidden to import:

      • seeds of cultivated and wild plants;
      • roots, bulbs, cuttings, etc.;
      • live plants and their parts;
      • fresh vegetables, fruits, nuts - more than 5 kg;
      • soil and plants with soil - in a pot, tub, etc .;
      • legumes: peas, mung bean, chickpeas, etc.;
      • other materials of plant origin without international standard documents confirming their phytosanitary safety.

      An attempt to transport items from the above list will end with withdrawal during the passage of security.

      Read more about transporting plants from foreign countries here .

      Is it possible to bring a bouquet from another country?

      Can.

      Bouquets, herbaria, dried flowers are allowed to be transported, but it is also necessary to pass the border sanitary control.

      Inside plants, even dried ones, there can be larvae, bugs, insects that pose a danger not only to plants, but also to those for whom this bouquet is delivered.

      What and how much can I bring to the Russian Federation without duty?

      You can import into the EAEU without duty:

      • Goods with an equivalent value of not more than € 10,000 and / or weighing less than 50 kg;
      • Alcoholic drinks, including beer, not more than 3 liters per person over 18 years old;

      Tobacco and tobacco products:

      • 200 cigarettes or
      • 50 cigars or
      • 50 cigarillos or
      • 250 g tobacco (including chewing tobacco).

      Assorted tobacco products with a total weight of no more than 250 g per person over 18 years old.

      If the amount of goods imported into the EAEU exceeds € 10,000 or the total weight turns out to be more than 50 kg, the passenger will have to pay a duty of 30% of the amount, but not less than € 4 for each extra kilogram of weight.

      When importing ethyl alcohol more than 5 liters - 22 euros per 1 liter;

      For alcoholic beverages and beer - € 10 per 1 liter of excess.

      A flat rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in the case of importing alcoholic beverages and beer in quantities from 3 to 5 liters inclusive

      Read more about customs restrictions here .

      I want to bring caviar from Russia as a souvenir. Can?

      You can, but consider the following restrictions.

      You cannot export from the EAEU countries:

      • Fish and seafood (except for sturgeon caviar) in the amount of more than 5 kg;
      • Sturgeon caviar weighing more than 250 g.

      My luggage has been lost. What to do?

      First of all, stay calm. If enough time has passed and it is clear that more baggage from your flight will not be on the belt:

      • Go to the Lost or Missing Baggage counter. It is located in the baggage claim area, it may be called "Lost & Found".
      • It is necessary to draw up a report on the loss of luggage with a staff member. It will require you to indicate your passport and contact information, the details of the flight you flew, and attach a baggage tag. They will search for your luggage along it.
      • Once the luggage is found, it will be delivered to your nearest airport.

      Bonus: Some foreign airports deliver the found baggage directly to the address indicated by the passenger.

      The act was drawn up, the data was left and now we can only wait. The airline has 21 days to search for baggage - this is the maximum period and usually the baggage is found much faster.

      If the baggage is not found within the specified period, the airline will compensate the baggage in monetary terms - 600 rubles per kg of weight.