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Baggage

Baggage

Is it possible to check in luggage at the point of departure and receive it at the end?

Yes, if it is a transfer flight and the following conditions are met:

  • all flights of a single route are operated by Ural Airlines' own flights or flights of partner airlines;
  • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
  • paid for excess baggage for all sections of the route;
  • the transfer airport has a special transfer zone;
  • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

However, please be aware that some airports do not have the facilities to handle transfer baggage. Detailed information can be found here .

I'm on a transfer flight. Do I need to collect my baggage at a transfer point?

You need to collect baggage if:

  • there are items in the baggage that are subject to declaration;
  • the passenger at the point of departure himself expressed a desire to receive baggage at the transfer airport;
  • when changing the route at the transfer point at the initiative of the passenger;
  • Checking the transfer passenger's baggage at the point - the law of the country where the transfer is made.

However, please be aware that some airports do not have the facilities to handle transfer baggage. Detailed information can be found here .

What is considered liquid in baggage?

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • soft cheese, spreadable products such as hummus, tomato or chocolate paste;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, shaving foam and gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
  • medicines, sprays.

Exception: you can take baby food necessary for the child during the flight, medicines, sprays and diet food without restriction in hand luggage if you have a certificate or prescription from a doctor.

How to properly pack “liquids” for transportation in baggage?

All items related to liquids must be collected in one resealable transparent package: cosmetic bag, bag, travel bag, zip bag, etc. no larger than 18 * 20 cm. The volume of liquid in one package should not exceed 1 liter.

What bottles can be taken in hand luggage?

You can carry liquids in containers of no more than 100 ml in hand luggage. One passenger can carry no more than 1 liter of liquids, gels and aerosols in hand luggage. Restrictions do not apply to checked baggage.

Liquids include:

  • water, juice, tea, alcohol;
  • milk products;
  • honey, jam, jam;
  • soft cheese, spreadable products such as hummus, tomato or chocolate paste;
  • caviar;
  • deodorants, perfume;
  • creams, lotions, shaving foam and gel, toothpaste;
  • shampoo, conditioner or hair balm, hair styling products;
  • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
  • medicines, sprays.

Exception: you can carry in your hand luggage, without restriction, baby food necessary for the child during the flight, medicines, sprays and diet food if you have a certificate or prescription from a doctor.

What is hand luggage?

Hand luggage is the items that you can take with you on board the aircraft. For example, handbag, outerwear, etc.

The carry-on baggage allowance depends on the selected fare. On all Economy class fares, the passenger is provided with 1 piece in the luggage rack 55*40*20 cm and weighing no more than 10 kg.

For Business class passengers, 2 pieces of hand luggage are provided, the total weight of which should not exceed 15 kg.

Read more about hand luggage here .

What can be carried in hand luggage?

In hand luggage you can carry:

  • handbag or briefcase;
  • a backpack weighing up to 5 kg, the dimensions in the sum of three dimensions are not more than 80 cm;
  • folder for papers;
  • umbrella or cane;
  • bouquet of flowers;
  • outerwear;
  • printed publications for in-flight reading;
  • baby food for the child during the flight, baby soft carrier when transporting a child;
  • mobile phone, camera, video camera;
  • portable PC;
  • suit in a suitcase.

From personal items in hand luggage you can carry:

  • Medical supplies with a doctor's certificate or prescription;
  • Medicines, hypodermic needles for diabetics;
  • Small cylinders of gaseous oxygen or air required for medical purposes;
  • Tablets or spray with nitroglycerin for medical purposes;
  • Eyelash curler;
  • Safety razors (including disposable razors);
  • Transforming robot toys;
  • Umbrella - after checking for the absence of prohibited items inside;
  • Crutches, canes, walkers, rollators, a folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow them to be safely placed in the luggage rack or under the passenger seat;
  • Implanted heart muscle stimulators or other radioactive isotope devices, including devices powered by lithium batteries or other radioactive pharmaceuticals that are implanted into the human body for therapeutic purposes (on oneself / on oneself);
  • Safety matches or one lighter containing liquid fuel (gasoline);
  • Glasses repair kit (including a screwdriver less than 50 mm long).

Read more about hand luggage here .

What about baggage?

Baggage is things that for some reason cannot be taken with you into the cabin of the aircraft. They must be issued at the check-in desk and checked in as luggage. Things will fly in the luggage compartment and return to you at the airport of arrival.

The airline offers a choice of fares with and without baggage already included:

  • "Promo" - baggage is not provided. If necessary, it must be paid additionally.;
  • "Economy" - 1 place up to 23 kg;
  • "Premium Economy" - 2 pieces of 23 kg;
  • "Business" - 2 places of 23 kg.

Baggage size must not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

Read more about baggage here .

Can I bring ski equipment for free?

In addition to the main baggage, passengers can carry 1 set of equipment (except for the Promo fare).

Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

In this case, the weight of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

How to carry mine rescue equipment?

To carry this category of baggage, you must first obtain consent from the airline. The most convenient way to do this is by phone, by calling the Hotline at 8 (800) 7700 262 (toll-free within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

One passenger may carry one set (backpack) of mountain rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg of net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

The kit must be packed in such a way as to prevent accidental activation of the trigger. Inflatable bags inside sets must be equipped with safety valves.

How to transport oversized baggage?

If the dimensions of the baggage exceed 203 cm in the sum of three dimensions, the baggage is oversized.

Aircraft hold capacity varies, so we ask that you inform the airline in advance if you wish to carry excess, overweight or oversized baggage so that the airline can reserve a seat for you.

You can check in excess baggage when you issue a ticket, as well as at the airport of departure for the entire route to your destination.

No more than 3 additional pieces of baggage can be provided to one passenger.

What to do with luggage if the flight is with a transfer?

If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to collect your luggage, leave the arrivals area, re-check in, check in your luggage, get a boarding pass, etc.

Baggage acceptance closes 40 minutes before scheduled flight departure.

Advice:

  • Choose flights with transfers of at least 1 hour. Otherwise, there is a risk of not being able to catch the next flight or luggage will not be transported from one aircraft to another.
  • When buying a ticket, pay attention to the airport of departure of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
  • Check in advance the baggage allowance in all airlines participating in the route.

Can luggage be combined?

Combining baggage in the case when two or more passengers follow the same route and to the same airport is possible in the following order:

PROMO FARE AND FARE FOR CORAL TRAVEL AND TUI CHARTER FLIGHTS

2 people - one suitcase up to 20kg

3 people - one suitcase up to 30kg or one suitcase up to 20kg + one suitcase up to 10kg

4 people - one suitcase up to 30kg + one suitcase up to 10kg or two suitcases up to 20kg

ECONOMY TARIFF

2 people - one suitcase up to 30kg

3 people - one suitcase up to 30kg + one suitcase up to 23kg

4 people - two suitcases up to 30kg or one suitcase up to 30kg + two suitcases up to 23kg

Combining luggage and hand luggage is not allowed.

I received the suitcase and it is damaged. What to do?

Instruction:

  • Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
  • An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
  • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After that, the claim is sent to work and you just have to wait for a response through one of the specified communication channels.

Even if the damage was already noticed at home or in a hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

The claim must be executed with the personal signature of the applicant, the entire package of documents must be sent to the postal address of the airline: 620025, Sverdlovsk region, Yekaterinburg, per. Morning 1 year

My suitcase was damaged but it is insured. What to do?

Instruction:

  • Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
  • An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
  • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
  • Contact the airline office at the airport.
  • Make a claim in 2 copies, keep the original.

After that, you need to call the insurance company and follow their instructions.

Can I take a flute on an airplane?

Can. The tool can be taken to the salon if the weight is not more than 5 kg.

It turns out that domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, harmonica, drum and some types of guitars can fly with you in the cabin.

What musical instruments are best carried in luggage?

If the dimensions or weight of a musical instrument exceeds the established cabin baggage allowance, then the instrument must be checked in as baggage.

If the fare of the purchased ticket includes baggage, then simply check in the instrument in the baggage compartment at the check-in counter at the airport. If baggage is not provided for in the fare, then it must be paid additionally at the time of ticket purchase or at the airport.

Instruments commonly carried in the luggage compartment include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

The tool is accepted as baggage only in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

I want to transport the guitar in the cabin. How to organize it?

On a separate passenger seat, you can carry a musical instrument weighing no more than 80 kg and not more than 120x75x45 cm in size.

As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

In order to carry an instrument in this way, it is necessary to apply for the “Baggage Plus Seat” service when buying a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (toll-free within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

Bought a Promo ticket. Can I bring skis for free?

At the “Promo” tariff, the transportation of sports equipment is paid .

Sports equipment can be carried free of charge in addition to the main baggage on all fares, except for: Promo

The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

Exception: For skiing and skiing equipment, the baggage allowance is different - the mass should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

Is a fishing rod classified as sports equipment?

Yes, it does . It can be carried free of charge, as additional baggage, on all fares, except for: Promo.

Find out more about sports equipment here .

Can I freely take old photographs out of the country?

Antique photographs can be considered cultural property if they have artistic, material and universal significance.

Cultural properties include:

  • objects of art and religious worship;
  • printed publications;
  • manuscripts;
  • archives;
  • items of philately, phylumenia, numismatics, bonistics;
  • uniforms and equipment;
  • historical and artistically designed weapons, pieces of equipment, devices, tools, equipment;
  • ancient orders and medals;
  • subjects of paleontology and mineralogy of interest to science;
  • rare and unique musical instruments;

A complete list of values can be found on the website of the Ministry of Culture.

Read more about how to export cultural property here .

What documents are needed if I plan to import cultural property into the Russian Federation?

To pass customs control, you must provide:

  • Completed customs declaration TD-6
  • Three copies of the list with a description of imported cultural property;
  • Three sets of photographs of imported cultural property (at least 8*12 cm).
  • Documents confirming the origin and value of imported cultural property.

For the import of archival documents, printed publications, philately, numismatics, bonistics and faleristics, submission of photographs is not required.

What documents are needed if I plan to take cultural property out of the Russian Federation?

To export cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

  • Application for the right to export cultural property;
  • 3 copies of the list of cultural property with their description, if it is planned to export more than 2 items;
  • three color photographs of each cultural property (at least 8*12 cm in size). When exporting archival documents, printed publications, philately, numismatics, bonistics and faleristics, photographs are not required;
  • Certified copies of documents (with the presentation of originals) confirming the ownership of the exported cultural property, if any;
  • Copies of documents confirming the value of cultural property, if any;
  • Copies of identity documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

Documents must be submitted in advance, at least 30 days before the planned day of transportation.

Can I bring a seedling from China?

No.

The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture as a whole from infection with diseases and pests that can harm the country's economy.

It is forbidden to import:

  • seeds of cultivated and wild plants;
  • root crops, bulbs, cuttings, etc.;
  • living plants and their parts;
  • fresh vegetables, fruits, nuts - more than 5 kg;
  • soil and plants with soil - in a pot, tub, etc.;
  • legumes: peas, mung beans, chickpeas, etc.;
  • other materials of plant origin without international documents confirming their phytosanitary safety.

An attempt to transport items from the above list will result in a seizure during inspection.

Read more about the transportation of plants from foreign countries here .

Is it possible to bring a bouquet from another country?

Can.

Bouquets, herbariums, dried flowers are allowed to be transported, but it is also necessary to pass border sanitary control.

Inside the plants, even dried ones, there may be larvae, bugs, insects that are dangerous not only to plants, but also to those for whom this bouquet was delivered.

What and how much can I bring to the Russian Federation without duty?

You can import into the territory of the EAEU without duty:

  • Goods worth the equivalent of not more than €10,000 and/or weighing less than 50 kg;
  • Alcoholic drinks, including beer, no more than 3 liters per person over 18 years old;

Tobacco and tobacco products:

  • 200 cigarettes or
  • 50 cigars or
  • 50 cigarillos or
  • 250 g tobacco (including chewing tobacco).

Tobacco products in assortment with a total weight of no more than 250 g per person over 18 years of age.

If the amount of goods imported into the territory of the EAEU exceeds €10,000 or the total weight is more than 50 kg, the passenger will have to pay a duty in the amount of 30% of the amount, but not less than €4 for each extra kilogram of weight.

When importing ethyl alcohol over 5 liters - 22 euros per 1 liter;

For alcoholic beverages and beer - € 10 per 1 liter of excess.

A single rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in case of importation of alcoholic beverages and beer in quantities from 3 to 5 liters inclusive.

Read more about customs restrictions here .

I want to take caviar as a souvenir from Russia. Can?

You can, but be aware of the following restrictions.

From the EAEU countries it is impossible to export:

  • Fish and seafood (except for sturgeon caviar) in the amount of more than 5 kg;
  • Sturgeon caviar weighing more than 250 g.

My luggage was lost. What to do?

First of all, stay calm. If enough time has passed and it is clear that there will be no more baggage from your flight on the belt:

  • Go to the lost or missing luggage desk. It is located in the baggage claim area, may be called "Lost & Found".
  • It is necessary to draw up a report on the loss of luggage with the desk employee. It will require you to indicate your passport and contact details, details of the flight you were flying on, and attach a baggage tag. It will be used to search for your luggage.
  • As soon as the luggage is found, it will be delivered to the airport closest to you.

Bonus: Some foreign airports deliver found luggage directly to the address specified by the passenger.

The act was drawn up, the data was left and now it remains only to wait. The airline has 21 days to search for baggage - this is the maximum period and usually baggage is found much faster.

If the baggage is not found within the specified period, the airline compensates the baggage in monetary terms - 600 rubles per kg of weight.


  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions

    • Baggage

      Is it possible to check in luggage at the point of departure and receive it at the end?

      Yes, if it is a transfer flight and the following conditions are met:

      • all flights of a single route are operated by Ural Airlines' own flights or flights of partner airlines;
      • the passenger has one or different tickets for the entire route (if the airport has such a technical capability);
      • paid for excess baggage for all sections of the route;
      • the transfer airport has a special transfer zone;
      • the passenger has all the documents necessary for transfer through airports along the route, as well as for entry to the final destination.

      However, please be aware that some airports do not have the facilities to handle transfer baggage. Detailed information can be found here .

      I'm on a transfer flight. Do I need to collect my baggage at a transfer point?

      You need to collect baggage if:

      • there are items in the baggage that are subject to declaration;
      • the passenger at the point of departure himself expressed a desire to receive baggage at the transfer airport;
      • when changing the route at the transfer point at the initiative of the passenger;
      • Checking the transfer passenger's baggage at the point - the law of the country where the transfer is made.

      However, please be aware that some airports do not have the facilities to handle transfer baggage. Detailed information can be found here .

      What is considered liquid in baggage?

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • soft cheese, spreadable products such as hummus, tomato or chocolate paste;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, shaving foam and gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
      • medicines, sprays.

      Exception: you can take baby food necessary for the child during the flight, medicines, sprays and diet food without restriction in hand luggage if you have a certificate or prescription from a doctor.

      How to properly pack “liquids” for transportation in baggage?

      All items related to liquids must be collected in one resealable transparent package: cosmetic bag, bag, travel bag, zip bag, etc. no larger than 18 * 20 cm. The volume of liquid in one package should not exceed 1 liter.

      What bottles can be taken in hand luggage?

      You can carry liquids in containers of no more than 100 ml in hand luggage. One passenger can carry no more than 1 liter of liquids, gels and aerosols in hand luggage. Restrictions do not apply to checked baggage.

      Liquids include:

      • water, juice, tea, alcohol;
      • milk products;
      • honey, jam, jam;
      • soft cheese, spreadable products such as hummus, tomato or chocolate paste;
      • caviar;
      • deodorants, perfume;
      • creams, lotions, shaving foam and gel, toothpaste;
      • shampoo, conditioner or hair balm, hair styling products;
      • cosmetics: mascara, lipstick, lip balm, foundation, etc.;
      • medicines, sprays.

      Exception: you can carry in your hand luggage, without restriction, baby food necessary for the child during the flight, medicines, sprays and diet food if you have a certificate or prescription from a doctor.

      What is hand luggage?

      Hand luggage is the items that you can take with you on board the aircraft. For example, handbag, outerwear, etc.

      The carry-on baggage allowance depends on the selected fare. On all Economy class fares, the passenger is provided with 1 piece in the luggage rack 55*40*20 cm and weighing no more than 10 kg.

      For Business class passengers, 2 pieces of hand luggage are provided, the total weight of which should not exceed 15 kg.

      Read more about hand luggage here .

      What can be carried in hand luggage?

      In hand luggage you can carry:

      • handbag or briefcase;
      • a backpack weighing up to 5 kg, the dimensions in the sum of three dimensions are not more than 80 cm;
      • folder for papers;
      • umbrella or cane;
      • bouquet of flowers;
      • outerwear;
      • printed publications for in-flight reading;
      • baby food for the child during the flight, baby soft carrier when transporting a child;
      • mobile phone, camera, video camera;
      • portable PC;
      • suit in a suitcase.

      From personal items in hand luggage you can carry:

      • Medical supplies with a doctor's certificate or prescription;
      • Medicines, hypodermic needles for diabetics;
      • Small cylinders of gaseous oxygen or air required for medical purposes;
      • Tablets or spray with nitroglycerin for medical purposes;
      • Eyelash curler;
      • Safety razors (including disposable razors);
      • Transforming robot toys;
      • Umbrella - after checking for the absence of prohibited items inside;
      • Crutches, canes, walkers, rollators, a folding wheelchair - after checking for the absence of prohibited items inside and if the dimensions of the items allow them to be safely placed in the luggage rack or under the passenger seat;
      • Implanted heart muscle stimulators or other radioactive isotope devices, including devices powered by lithium batteries or other radioactive pharmaceuticals that are implanted into the human body for therapeutic purposes (on oneself / on oneself);
      • Safety matches or one lighter containing liquid fuel (gasoline);
      • Glasses repair kit (including a screwdriver less than 50 mm long).

      Read more about hand luggage here .

      What about baggage?

      Baggage is things that for some reason cannot be taken with you into the cabin of the aircraft. They must be issued at the check-in desk and checked in as luggage. Things will fly in the luggage compartment and return to you at the airport of arrival.

      The airline offers a choice of fares with and without baggage already included:

      • "Promo" - baggage is not provided. If necessary, it must be paid additionally.;
      • "Economy" - 1 place up to 23 kg;
      • "Premium Economy" - 2 pieces of 23 kg;
      • "Business" - 2 places of 23 kg.

      Baggage size must not exceed 203 cm in the sum of three dimensions and 100 cm on either side.

      Read more about baggage here .

      Can I bring ski equipment for free?

      In addition to the main baggage, passengers can carry 1 set of equipment (except for the Promo fare).

      Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

      In this case, the weight of the equipment should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

      How to carry mine rescue equipment?

      To carry this category of baggage, you must first obtain consent from the airline. The most convenient way to do this is by phone, by calling the Hotline at 8 (800) 7700 262 (toll-free within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

      One passenger may carry one set (backpack) of mountain rescue equipment equipped with a pyrotechnic trigger containing less than 200 mg of net explosives of category 1.4S and less than 250 mg of compressed gas of category 2.2.

      The kit must be packed in such a way as to prevent accidental activation of the trigger. Inflatable bags inside sets must be equipped with safety valves.

      How to transport oversized baggage?

      If the dimensions of the baggage exceed 203 cm in the sum of three dimensions, the baggage is oversized.

      Aircraft hold capacity varies, so we ask that you inform the airline in advance if you wish to carry excess, overweight or oversized baggage so that the airline can reserve a seat for you.

      You can check in excess baggage when you issue a ticket, as well as at the airport of departure for the entire route to your destination.

      No more than 3 additional pieces of baggage can be provided to one passenger.

      What to do with luggage if the flight is with a transfer?

      If you bought 2 tickets: from point A to B and from B to C, then at point B you will need to collect your luggage, leave the arrivals area, re-check in, check in your luggage, get a boarding pass, etc.

      Baggage acceptance closes 40 minutes before scheduled flight departure.

      Advice:

      • Choose flights with transfers of at least 1 hour. Otherwise, there is a risk of not being able to catch the next flight or luggage will not be transported from one aircraft to another.
      • When buying a ticket, pay attention to the airport of departure of the flight at the transfer point - some airports have 2 or more terminals, which are located quite far from each other.
      • Check in advance the baggage allowance in all airlines participating in the route.

      Can luggage be combined?

      Combining baggage in the case when two or more passengers follow the same route and to the same airport is possible in the following order:

      PROMO FARE AND FARE FOR CORAL TRAVEL AND TUI CHARTER FLIGHTS

      2 people - one suitcase up to 20kg

      3 people - one suitcase up to 30kg or one suitcase up to 20kg + one suitcase up to 10kg

      4 people - one suitcase up to 30kg + one suitcase up to 10kg or two suitcases up to 20kg

      ECONOMY TARIFF

      2 people - one suitcase up to 30kg

      3 people - one suitcase up to 30kg + one suitcase up to 23kg

      4 people - two suitcases up to 30kg or one suitcase up to 30kg + two suitcases up to 23kg

      Combining luggage and hand luggage is not allowed.

      I received the suitcase and it is damaged. What to do?

      Instruction:

      • Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
      • An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
      • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After that, the claim is sent to work and you just have to wait for a response through one of the specified communication channels.

      Even if the damage was already noticed at home or in a hotel, it is still worth contacting the airline. The deadline for filing a claim is 3 days from the date of arrival.

      The claim must be executed with the personal signature of the applicant, the entire package of documents must be sent to the postal address of the airline: 620025, Sverdlovsk region, Yekaterinburg, per. Morning 1 year

      My suitcase was damaged but it is insured. What to do?

      Instruction:

      • Record the fact of damage at the Lost&Found baggage counter. She is in the baggage claim area.
      • An airport employee will draw up a protocol in two copies. One protocol remains with the employee, the second - with you.
      • Find boarding passes and baggage tags. If you flew with transfers, then you will need documents from all parts of the flight.
      • Contact the airline office at the airport.
      • Make a claim in 2 copies, keep the original.

      After that, you need to call the insurance company and follow their instructions.

      Can I take a flute on an airplane?

      Can. The tool can be taken to the salon if the weight is not more than 5 kg.

      It turns out that domra, flute, violin, viola, trumpet, clarinet, horn, maracas, ukulele, harmonica, drum and some types of guitars can fly with you in the cabin.

      What musical instruments are best carried in luggage?

      If the dimensions or weight of a musical instrument exceeds the established cabin baggage allowance, then the instrument must be checked in as baggage.

      If the fare of the purchased ticket includes baggage, then simply check in the instrument in the baggage compartment at the check-in counter at the airport. If baggage is not provided for in the fare, then it must be paid additionally at the time of ticket purchase or at the airport.

      Instruments commonly carried in the luggage compartment include: guitar, synthesizer, cello, harp, double bass, accordion, trombone, etc.

      The tool is accepted as baggage only in a protective case. This is necessary so that at the airport of arrival you receive the instrument without a single scratch.

      I want to transport the guitar in the cabin. How to organize it?

      On a separate passenger seat, you can carry a musical instrument weighing no more than 80 kg and not more than 120x75x45 cm in size.

      As a passenger can fly: cello, lute, guitar, harp, accordion, synthesizer, etc.

      In order to carry an instrument in this way, it is necessary to apply for the “Baggage Plus Seat” service when buying a ticket at the ticket office or representative office of the airline, as well as through the Contact Center: 8 (800) 7700 262 (toll-free within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

      Bought a Promo ticket. Can I bring skis for free?

      At the “Promo” tariff, the transportation of sports equipment is paid .

      Sports equipment can be carried free of charge in addition to the main baggage on all fares, except for: Promo

      The dimensions of a set of sports equipment should not exceed 203 cm in the sum of three dimensions and weight - 23 kg.

      Exception: For skiing and skiing equipment, the baggage allowance is different - the mass should not exceed 35 kg, and the dimensions in the sum of three dimensions - 350 cm.

      Ski and ski equipment is one pair of skis + one pair of ski boots + one pair of ski poles or snowboard + one pair of boots.

      Is a fishing rod classified as sports equipment?

      Yes, it does . It can be carried free of charge, as additional baggage, on all fares, except for: Promo.

      Find out more about sports equipment here .

      Can I freely take old photographs out of the country?

      Antique photographs can be considered cultural property if they have artistic, material and universal significance.

      Cultural properties include:

      • objects of art and religious worship;
      • printed publications;
      • manuscripts;
      • archives;
      • items of philately, phylumenia, numismatics, bonistics;
      • uniforms and equipment;
      • historical and artistically designed weapons, pieces of equipment, devices, tools, equipment;
      • ancient orders and medals;
      • subjects of paleontology and mineralogy of interest to science;
      • rare and unique musical instruments;

      A complete list of values can be found on the website of the Ministry of Culture.

      Read more about how to export cultural property here .

      What documents are needed if I plan to import cultural property into the Russian Federation?

      To pass customs control, you must provide:

      • Completed customs declaration TD-6
      • Three copies of the list with a description of imported cultural property;
      • Three sets of photographs of imported cultural property (at least 8*12 cm).
      • Documents confirming the origin and value of imported cultural property.

      For the import of archival documents, printed publications, philately, numismatics, bonistics and faleristics, submission of photographs is not required.

      What documents are needed if I plan to take cultural property out of the Russian Federation?

      To export cultural property, you must obtain permission from the Ministry of Culture of the Russian Federation. How to do it?

      The owner of cultural property or an authorized representative must submit the following documents to the territorial body of the Ministry of Culture of the Russian Federation:

      • Application for the right to export cultural property;
      • 3 copies of the list of cultural property with their description, if it is planned to export more than 2 items;
      • three color photographs of each cultural property (at least 8*12 cm in size). When exporting archival documents, printed publications, philately, numismatics, bonistics and faleristics, photographs are not required;
      • Certified copies of documents (with the presentation of originals) confirming the ownership of the exported cultural property, if any;
      • Copies of documents confirming the value of cultural property, if any;
      • Copies of identity documents or a copy of a document confirming the fact of making an entry about a legal entity in the Unified State Register of Legal Entities.

      Documents must be submitted in advance, at least 30 days before the planned day of transportation.

      Can I bring a seedling from China?

      No.

      The rules for the import of plants into the territory of the Russian Federation are dictated by the desire to protect the territory, plants and agriculture as a whole from infection with diseases and pests that can harm the country's economy.

      It is forbidden to import:

      • seeds of cultivated and wild plants;
      • root crops, bulbs, cuttings, etc.;
      • living plants and their parts;
      • fresh vegetables, fruits, nuts - more than 5 kg;
      • soil and plants with soil - in a pot, tub, etc.;
      • legumes: peas, mung beans, chickpeas, etc.;
      • other materials of plant origin without international documents confirming their phytosanitary safety.

      An attempt to transport items from the above list will result in a seizure during inspection.

      Read more about the transportation of plants from foreign countries here .

      Is it possible to bring a bouquet from another country?

      Can.

      Bouquets, herbariums, dried flowers are allowed to be transported, but it is also necessary to pass border sanitary control.

      Inside the plants, even dried ones, there may be larvae, bugs, insects that are dangerous not only to plants, but also to those for whom this bouquet was delivered.

      What and how much can I bring to the Russian Federation without duty?

      You can import into the territory of the EAEU without duty:

      • Goods worth the equivalent of not more than €10,000 and/or weighing less than 50 kg;
      • Alcoholic drinks, including beer, no more than 3 liters per person over 18 years old;

      Tobacco and tobacco products:

      • 200 cigarettes or
      • 50 cigars or
      • 50 cigarillos or
      • 250 g tobacco (including chewing tobacco).

      Tobacco products in assortment with a total weight of no more than 250 g per person over 18 years of age.

      If the amount of goods imported into the territory of the EAEU exceeds €10,000 or the total weight is more than 50 kg, the passenger will have to pay a duty in the amount of 30% of the amount, but not less than €4 for each extra kilogram of weight.

      When importing ethyl alcohol over 5 liters - 22 euros per 1 liter;

      For alcoholic beverages and beer - € 10 per 1 liter of excess.

      A single rate of 10 euros per 1 liter in terms of exceeding the quantitative norm of 3 liters - in case of importation of alcoholic beverages and beer in quantities from 3 to 5 liters inclusive.

      Read more about customs restrictions here .

      I want to take caviar as a souvenir from Russia. Can?

      You can, but be aware of the following restrictions.

      From the EAEU countries it is impossible to export:

      • Fish and seafood (except for sturgeon caviar) in the amount of more than 5 kg;
      • Sturgeon caviar weighing more than 250 g.

      My luggage was lost. What to do?

      First of all, stay calm. If enough time has passed and it is clear that there will be no more baggage from your flight on the belt:

      • Go to the lost or missing luggage desk. It is located in the baggage claim area, may be called "Lost & Found".
      • It is necessary to draw up a report on the loss of luggage with the desk employee. It will require you to indicate your passport and contact details, details of the flight you were flying on, and attach a baggage tag. It will be used to search for your luggage.
      • As soon as the luggage is found, it will be delivered to the airport closest to you.

      Bonus: Some foreign airports deliver found luggage directly to the address specified by the passenger.

      The act was drawn up, the data was left and now it remains only to wait. The airline has 21 days to search for baggage - this is the maximum period and usually baggage is found much faster.

      If the baggage is not found within the specified period, the airline compensates the baggage in monetary terms - 600 rubles per kg of weight.