Cancellation rules for additional services

Voluntary cancellation of the “Meals on board” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).

Voluntary refusal of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage” and other own services is possible no later than 24 hours before flight departure, if refusal is provided for by the rules provision of services. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of partner services (insurance, online doctor, access to the Business lounge, baggage packing, Aeroexpress) is possible no later than 24 hours before flight departure, unless otherwise specified in the offer.

Involuntary refunds due to cancellation or rescheduling of a flight are made in full.

To cancel the service, write to us in the feedback form on the website or mobile application or contact the Contact Center by phone:

8 800-7700-262, +7 (499) 920-22-52 (free in Russia),
+99 655-04-00-00-5 (for passengers from Kyrgyzstan).

When purchasing an air ticket on a website or mobile application, just click on the icon of the service, registration of which is not required.

Involuntary refunds due to cancellation or rescheduling of a flight are made in full.

Buying and returning a ticket
- Contract of carriage
- Информация о страховщике
- Air ticket refund rules
- Rules for refusing additional services
  Cancellation rules for additional services
  Voluntary cancellation of the “Meals on board” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).
  Voluntary refusal of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage” and other own services is possible no later than 24 hours before flight departure, if refusal is provided for by the rules provision of services. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of partner services (insurance, online doctor, access to the Business lounge, baggage packing, Aeroexpress) is possible no later than 24 hours before flight departure, unless otherwise specified in the offer.
  Involuntary refunds due to cancellation or rescheduling of a flight are made in full.
  To cancel the service, write to us in the feedback form on the website or mobile application or contact the Contact Center by phone:
  8 800-7700-262, +7 (499) 920-22-52 (free in Russia),
  +99 655-04-00-00-5 (for passengers from Kyrgyzstan).
  When purchasing an air ticket on a website or mobile application, just click on the icon of the service, registration of which is not required.
  Involuntary refunds due to cancellation or rescheduling of a flight are made in full.
Baggage
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After the flight
- Rules for filing a claim
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