Cancellation rules for additional services

Voluntary cancellation of the “Meals on board” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).

Voluntary cancellation of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage”, etc. is possible no later than 24 hours before flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).

To cancel the service, write to us in the feedback form on the website or mobile application or contact the Contact Center by phone:

8 800-7700-262, +7 (499) 920-22-52 (free in Russia),
+99 655-04-00-00-5 (for passengers from Kyrgyzstan),
+992 77-777-0808 (for passengers from Tajikistan).

When purchasing an air ticket on a website or mobile application, just click on the icon of the service, registration of which is not required.

Involuntary refunds due to cancellation or rescheduling of a flight are made in full.

Buying and returning a ticket
- Contract of carriage
- Rules for selling tickets to military personnel
- Ticket return policy
- Rules for refusing additional services
  Cancellation rules for additional services
  Voluntary cancellation of the “Meals on board” and “Seat selection + meals” services is possible no later than 36 hours before flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the Animal Transportation services is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of registration is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after registration is not possible (the cost is non-refundable).
  Voluntary cancellation of the services “Seat selection”, “Excess baggage”, “Unaccompanied child”, “Commercial correspondence”, “Seat selection + baggage”, etc. is possible no later than 24 hours before flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).
  To cancel the service, write to us in the feedback form on the website or mobile application or contact the Contact Center by phone:
  8 800-7700-262, +7 (499) 920-22-52 (free in Russia),
  +99 655-04-00-00-5 (for passengers from Kyrgyzstan),
  +992 77-777-0808 (for passengers from Tajikistan).
  When purchasing an air ticket on a website or mobile application, just click on the icon of the service, registration of which is not required.
  Involuntary refunds due to cancellation or rescheduling of a flight are made in full.
Baggage
Preparation for flight
At the airport
On board
- Rules of Conduct
After the flight
- Rules for filing a claim
Frequently asked questions