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- Ordering a flight certificate
- Payment Methods
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- Flight map
- Feedback
- Order a call back
- Planning a trip
- Special offers
- Schedules
- Order management
- Check-in
- Flight status
- Airline Rates
- Unaccompanied children
- Additional ticket services
- Business pass
- Menu on board
- Your baggage
- Transportation rules
- Subsidized transportation
- Charter Order
- Group Transportation Order
- Freight Order
- Ordering a flight certificate
- Payment Methods
- Certificates
- Flight map
- Feedback
- Order a call back
- Wings
- Information
- Guide
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- Language Selection
- Currency Selection
- Language Selection
Information for passengers – citizens of Ukraine arriving in the Russian Federation
- Buying and returning a ticket
- Baggage
- Preparation for flight
- What documents are needed for the flight?
- Rules for transporting children on an airplane
- Flight of pregnant women on an airplane
- Rules for the carriage of unaccompanied children
- Selecting a location
- Emergency exit seat selection
- Information for passengers – citizens of Ukraine arriving in the Russian Federation
- Passengers with disabilities
- Submission of an electronic customs declaration
- At the airport
- On board
- After the flight
- Frequently asked questions
- List of closed airports in the southern and central parts of Russia.
- Special rates
- Online registration
- Airport check-in
- Flight
- Baggage
- Bonus program
- How do I indicate the number and series of my birth certificate when buying a ticket online?
- Charter flight
- Payment verification / sending MK
- Flight cancellation/delay
- Ticket error
- Consultation on additional services
- Electronic boarding pass
- Questions about the airline
Important information for passengers – citizens of Ukraine arriving in the Russian Federation
Based on the Order of the Government of the Russian Federation No. 2723-r dated October 6, 2023, for citizens of Ukraine aged 14 years and over, from 0:00 on October 16, entry into the Russian Federation is allowed only through Sheremetyevo Airport; entry through other airports of the Russian Federation is prohibited.
There are no entry restrictions for Ukrainian citizens aged 0-14 years.
- Buying and returning a ticket
- Baggage
- Preparation for flight
Information for passengers – citizens of Ukraine arriving in the Russian Federation
Important information for passengers – citizens of Ukraine arriving in the Russian Federation
Based on the Order of the Government of the Russian Federation No. 2723-r dated October 6, 2023, for citizens of Ukraine aged 14 years and over, from 0:00 on October 16, entry into the Russian Federation is allowed only through Sheremetyevo Airport; entry through other airports of the Russian Federation is prohibited.
IMPORTANT!If passengers belonging to the above category are identified, the airline representative is forced to unilaterally refuse transportation to the passenger in order to avoid deportation.There are no entry restrictions for Ukrainian citizens aged 0-14 years.
- At the airport
- On board
- After the flight
- Frequently asked questions