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Entry rules and preventive measures More
Ticket error

Ticket error

I misspelled the name on the ticket. Will they not let me on the flight?

Errors can be corrected and the flight will be allowed if noticed in advance.

On the website, in your personal account, go to the "Orders" section or to the " Check order " service - here you can find all the information about your ticket.

In the fields "Surname", "First name", "Patronymic", "Documents" you cannot independently make changes on the site, you must contact the Contact Center by phone: 8 (800) 7700 262 (call within the Russian Federation is free) or 8 (499) 920 22 52 (for calls from abroad).

I saw a typo in the name and date of birth. Can be corrected?

It is impossible to make changes on the website in the fields "Surname", "First name", "Patronymic", contact the Contact Center by phone: 8 (800) 7700 262 (free call within the Russian Federation) or 8 (499) 920 22 52 (for calls from abroad).

How to correct the “E-mail” field in the ticket?

On the website, in your personal account, go to the "Orders" section or to the "Check order" service - here you can find all the information about your ticket.

The fields "E-mail", "Citizenship", "Gender", "Date of birth" and "Phone number" can be changed an unlimited number of times.

Can I leave a typo in the name if it is indicated in Latin letters on the ticket?

It is better to correct the typo and check the spelling with the foreign passport again.

The names Nataliya and Natalya for border guard officers of a foreign airport have a difference.

If such an error is found, they may not be allowed on the flight.