Refund Policy

What to do if your flight is canceled

1. If your flight is canceled due to the closure of airspace near the borders of Ukraine, you can:

1.1 reissue a ticket for departures from 03/03/2022 to 05/30/2022, at the place of purchase, or contact the passenger support service (due to a large number of requests, we ask you to postpone the call if your departure is not earlier than 03/08/2022).

1.2 issue a refund in full - in order to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application ).

What to do if your flight is delayed

If you plan to make a flight , and your flight is delayed, we recommend that you follow the latest information in the online scoreboard on the airline"s website.
If you do not plan to fly due to a flight delay, you can issue a refund - to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application )

What to do if your flight is not canceled and you don"t want to fly

You can issue a voluntary refund, according to the conditions for applying your tariff.

To process a return, you must fill out a return application and send it to the airline: 620025 Ekaterinburg per. Utreniy 1G. ( download application )

Note!!!!! According to the terms of the fare application, the passenger must first remove the seats before the end of check-in for the flight:

it is possible to rent seats on the official website www.uralairlines.ru in the " Order Management " section
it is possible to rent seats at the place of purchase

Buying and returning a ticket
- Contract of carriage
- Rules for selling tickets to military personnel
- Ticket return policy
  Refund Policy
  What to do if your flight is canceled
  1. If your flight is canceled due to the closure of airspace near the borders of Ukraine, you can:
  1.1 reissue a ticket for departures from 03/03/2022 to 05/30/2022, at the place of purchase, or contact the passenger support service (due to a large number of requests, we ask you to postpone the call if your departure is not earlier than 03/08/2022).
  1.2 issue a refund in full - in order to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application ).
  What to do if your flight is delayed
  If you plan to make a flight , and your flight is delayed, we recommend that you follow the latest information in the online scoreboard on the airline"s website.
  If you do not plan to fly due to a flight delay, you can issue a refund - to process a refund, you must fill out an application for a refund and send it to the airline"s address: 620025 Yekaterinburg per. Utreniy 1G. ( download application )
  What to do if your flight is not canceled and you don"t want to fly
  You can issue a voluntary refund, according to the conditions for applying your tariff.
  To process a return, you must fill out a return application and send it to the airline: 620025 Ekaterinburg per. Utreniy 1G. ( download application )
  Note!!!!! According to the terms of the fare application, the passenger must first remove the seats before the end of check-in for the flight:
  it is possible to rent seats on the official website www.uralairlines.ru in the " Order Management " section
  it is possible to rent seats at the place of purchase
- Rules for refusing additional services
Baggage
Preparation for flight
At the airport
On board
- Rules of Conduct
After the flight
- Rules for filing a claim
Frequently asked questions