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Air ticket refund policy

Refund Policy

The return policy depends on the method of payment for the order and the conditions of the tariff application (FTA). The amount to be refunded is calculated in accordance with the conditions for applying the tariff, which must be familiarized with when booking in the first step.
The carriage charge paid for air carriage is not refundable if the passenger has notified the carrier of the cancellation of air carriage after the end of the check-in time for the flight specified in the ticket.

Please note that the flight may be canceled due to the ban on departure by the Operational Headquarters to prevent the importation and spread of a new coronavirus infection in the Russian Federation. In this case, the airline will offer alternative flight options or a forced refund.

Please be informed that from 06/21/2014. Federal Law of 20.04.2014 entered into force. No. 79-FZ "On Amendments to the Air Code of the Russian Federation", in terms of conditions for refund / non-refund of carriage charges upon termination of the passenger air carriage agreement .
  • Voluntary ticket refund
  • Вынужденный возврат авиабилета
  • Buying and returning a ticket
    • Refund Policy

      The return policy depends on the method of payment for the order and the conditions of the tariff application (FTA). The amount to be refunded is calculated in accordance with the conditions for applying the tariff, which must be familiarized with when booking in the first step.
      The carriage charge paid for air carriage is not refundable if the passenger has notified the carrier of the cancellation of air carriage after the end of the check-in time for the flight specified in the ticket.

      Please note that the flight may be canceled due to the ban on departure by the Operational Headquarters to prevent the importation and spread of a new coronavirus infection in the Russian Federation. In this case, the airline will offer alternative flight options or a forced refund.

      Please be informed that from 06/21/2014. Federal Law of 20.04.2014 entered into force. No. 79-FZ "On Amendments to the Air Code of the Russian Federation", in terms of conditions for refund / non-refund of carriage charges upon termination of the passenger air carriage agreement .
      • Voluntary ticket refund
      • Вынужденный возврат авиабилета
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  • Preparation for flight
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  • After the flight
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