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Decisions of the Government of the Russian Federation of 07/06/2020 No. 991, the procedure for the return of funds under air transportation agreements More
Refund Policy

Refund Policy

The return rules depend on the method of payment for the order and the conditions for applying the tariff (UPT). The amount to be refunded is calculated in accordance with the conditions for applying the tariff, which you must familiarize yourself with when booking at the first step.
The freight charge paid for air transportation is not refunded if the passenger notified the carrier of the refusal of air transportation after the check-in time for the flight indicated on the ticket expires.

We inform that from 06.21.2014. The Federal Law of April 20, 2014 entered into force. No. 79-ФЗ “On Amendments to the Air Code of the Russian Federation”, in terms of the conditions for the return / non-refund of the carriage charge upon termination of the passenger air carriage agreement .
  • Voluntary refund
  • Вынужденный возврат авиабилета

Note: After processing the return, the timing for crediting funds to a bank card directly depends on your Issuing Bank. On average, terms are from 2 to 14 banking days. In exceptional cases, up to 30 banking days. In case of non-crediting of funds, please inform the passenger support service help@u6.ru .

For circulation, please provide an official extract from the bank account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of the Bank employee.

  • Buying and returning a ticket
    • Refund Policy

      The return rules depend on the method of payment for the order and the conditions for applying the tariff (UPT). The amount to be refunded is calculated in accordance with the conditions for applying the tariff, which you must familiarize yourself with when booking at the first step.
      The freight charge paid for air transportation is not refunded if the passenger notified the carrier of the refusal of air transportation after the check-in time for the flight indicated on the ticket expires.

      We inform that from 06.21.2014. The Federal Law of April 20, 2014 entered into force. No. 79-ФЗ “On Amendments to the Air Code of the Russian Federation”, in terms of the conditions for the return / non-refund of the carriage charge upon termination of the passenger air carriage agreement .
      • Voluntary refund
      • Вынужденный возврат авиабилета

      Note: After processing the return, the timing for crediting funds to a bank card directly depends on your Issuing Bank. On average, terms are from 2 to 14 banking days. In exceptional cases, up to 30 banking days. In case of non-crediting of funds, please inform the passenger support service help@u6.ru .

      For circulation, please provide an official extract from the bank account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of the Bank employee.

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