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Entry rules and preventive measures More
Ticket return policy

Refund Policy

What to do if your flight is canceled

1. If your flight is canceled due to the closure of airspace near the borders of Ukraine, you can:

1.1 reissue a ticket for departures from 03/03/2022 to 05/30/2022, at the place of purchase, or contact the passenger support service (due to a large number of requests, we ask you to postpone the call if your departure is not earlier than 03/08/2022).

1.2 issue a refund in full - in order to process a refund, you must fill out an application for a refund and send it to the airline's address: 620025 Yekaterinburg per. Utreniy 1G. ( download application ).

What to do if your flight is delayed

  1. If you plan to make a flight , and your flight is delayed, we recommend that you follow the latest information in the online scoreboard on the airline's website.

  2. If you do not plan to fly due to a flight delay, you can issue a refund - to process a refund, you must fill out an application for a refund and send it to the airline's address: 620025 Yekaterinburg per. Morning 1G. ( download application )

What to do if your flight is not canceled and you don't want to fly

You can issue a voluntary refund, according to the conditions for applying your tariff.

To process a return, you must fill out a return application and send it to the airline: 620025 Ekaterinburg per. Utreniy1G. ( download application )

Note!!!!! According to the terms of the fare application, the passenger must first remove the seats before the end of check-in for the flight: