Entry rules and preventive measures More

Animals

Rules for the carriage of animals in the cabin
Ural Airlines carries out transportation of animals in the passenger cabin. To transport animals in the cabin of the aircraft, the passenger must notify the airline about the transportation when booking, buying an air ticket or by calling the passenger support service, since animals are transported with the consent of the airline and there are restrictions on the number and types of animals and birds transported. The service is paid.
- On flights within Russia - RUB 3500.
- On CIS flights - 45 euros
- On flights to non-CIS countries - 70 euros
The cost is indicated for the entire route in a one-way ticket, regardless of the number of segments.
The fee for canceling a previously ordered service for transporting animals or birds in the cabin is 25% of the service cost.
Passenger Support Center phone numbers
8-800-7700-262 (Free within Russia)
+7 (499) 920-22-52 (For calls from abroad)
The call is free
It is allowed to transport animals in cages / carriers in the aircraft cabin, accompanied by a capable passenger. Several animals or birds of the same species can be in the cage / carrier. Placement of animals or birds in the container / cage should be free and comfortable for pets . The size of the cage / carrier should not exceed 45x35x25 cm. The total weight with the cage is up to 8 kg.
Please note that when making a flight from / to China, a passenger can take into the aircraft cabin only one cage / carrier, the size of which must not exceed 45x35x25cm. Only one animal or bird can be in the cage / carrier.
Check-in of passengers for a flight carrying animals is made only at check-in counters at the airport. We recommend that you arrive at the airport in advance to check your pet for the flight.
The following are accepted for carriage on board the aircraft *:
- Cats
- Dogs
- Parrots
- Canaries
* If a passenger has a Business class ticket, only cats or dogs are allowed for carriage.
- No more than 4 antagonistic animals are allowed for transportation in the economy class cabin, in the business class cabin no more than 1
- Animals must be clean, free from unpleasant odors, and trained in the container / cage
It is prohibited to take animals out of the container / cage in the passenger compartment and feed them during the flight.
Requirements for cages and / or carriers for transporting animals
Documents required for the transportation of animals
On flights within Russia:
- Veterinary certificate of animal vaccination or veterinary passport
On flights outside Russia:
- International veterinary certificate issued on the basis of a veterinary certificate and registered with the veterinary service of the border control point
- Certificate of the breeding value of the animal for export
Documents required by the veterinary authorities of the country of arrival or transit *
* Passengers flying to Israel with animals must have permission from the veterinary control of Ben Gurion Airport to bring the animal into Israel. To import an animal to other countries, passengers must personally familiarize themselves and take into account the rules of the country of visit for the import of animals.
For the attention of passengers traveling with a pet abroad from Zhukovsky International Airport (Moscow), state veterinary control is not carried out at this airport.
If it is necessary to carry out state veterinary control, a departing passenger must apply in advance to the following border control veterinary points (hereinafter referred to as the PCVP) in order to obtain the accompanying veterinary documents:
- PKVP "Vnukovo" (International Airport "Vnukovo"). Work schedule: around the clock. Tel .: 8 (495) 436-83-63;
- PKVP "Domodedovo" (International Airport "Domodedovo"). Work schedule: around the clock. Tel .: 8 (495) 967-83-96; 8 (967) 141-18-53;
- PKVP "Sheremetyevo" (International Airport "Sheremetyevo"). Work schedule: around the clock. Tel .: Terminal E: 8 (495) 578-96-52, 8 (925) 081-87-03; Terminal "D": 8 (495) 578-24-24, ext. 66-34, 8 (926) 533-21-57.
Additional Information
The passenger is fully responsible for the animals, the availability and compliance of the necessary permits and certificates.
The airline is not responsible for bodily injury, loss, illness or death of animals.
Passengers carrying pets in a container / cage in the passenger cabin are not provided with seats in the emergency exit row, in the first row of the Economy cabin, as well as seats in the same block of seats with passengers with children or other passengers carrying animals.
The duties of the airline personnel do not include caring for animals.
Ural Airlines does not transport animals to the United Arab Emirates and Portugal.
When checking in for a flight, the carriage of an animal will be denied if:
- The carriage of the animal has not been previously agreed or confirmed
- There are no documents required for the registration of the animal for the flight
- Carriage of the animal is not paid
- The animal displays threatening or restless behavior
- There is a threat to the health and safety of other passengers
- Carrier / cage is out of specification
Transportation of service dogs and guide dogs
Service dogs are transported provided:
- The passenger must provide a document confirming that he is an employee of the canine service of the federal executive body,
- The passenger must provide a document confirming the special training of a service dog
- The dog is transported without a container
- The dog must be wearing a collar and muzzle
- During the flight, the dog must be tied to the seat at the feet of the passenger he is accompanying
- The dog should not pose a threat to the sanitary and hygienic state of the passenger compartment in flight, indulge in natural needs on board, harm the property of the airline and passengers.
Tariffs for the carriage of service dogs in the aircraft cabin
Direction
For the entire transportation route one way *
Across Russia
4500 ₽
CIS and Georgia
55 €
Far abroad ***
80 €
* The cost is indicated for the entire route, regardless of the number of segments
*** there is a prohibition or restriction on the import / export of animals by the passenger as baggage (United Kingdom of Great Britain and Northern Ireland (London), UAE (Dubai), etc. In accordance with the legislation of the country, to, from or through the territory of which transportation is in progress.
Guide dogs accompanying passengers with visual and / or hearing impairments. Carried on condition:
- The passenger must provide a certificate of disability
- The passenger must provide a document confirming the special training of a service dog
- The dog is transported without a container
- The dog must be wearing a collar and muzzle
- During the flight, the dog must be tied to the seat at the feet of the passenger he is accompanying
- The dog should not pose a threat to the sanitary and hygienic state of the passenger compartment in flight, indulge in natural needs on board, harm the property of the airline and passengers.
- The dog is transported free

Direction	For the entire transportation route one way *
Across Russia	4500 ₽
CIS and Georgia	55 €
Far abroad ***	80 €

In case of exceeding the established dimensions, animals must be transported as carry-on baggage with the provision of an additional passenger seat in the aircraft cabin, subject to the purchase of the Baggage in the cabin service . Tariffication according to the cost of the ticket for the selected direction.

In this case, the total weight of the cage and the animal should not exceed 15 kg, and the size of the cage should not exceed the parameters 45x60x45 cm.

* The service can only be purchased together with the purchase of an air ticket. For more information, check in your own sales offices (cash desks), at the airline's representative office (link to the addresses of representative offices) or through the Airline Call-center by phone number 8-800-7700-262 (free in Russia) or +7 (499) 920-22 -52 (for calls from abroad).

Voluntary refusal of additional services

Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the departure of the flight. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of the “Carriage of an animal” service is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the service cost. Cancellation after the end of registration is not possible (the cost is not refundable).

Voluntary cancellation of the services "Seat Selection", "Excess Baggage", "Unaccompanied Child", "Commercial Correspondence", "Seat Selection + Baggage", etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (non-refundable).

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Forced refunds due to flight cancellation or rescheduling are made in full.

Buying and returning a ticket
Baggage
- Excess baggage
- Baggage
- Hand luggage
- Liquid
- Transportation of musical instruments
- Animals
  Animals
  Rules for the carriage of animals in the cabin
  Requirements for cages and / or carriers for transporting animals
  Documents required for the transportation of animals
  Additional Information
  Transportation of service dogs and guide dogs
  In case of exceeding the established dimensions, animals must be transported as carry-on baggage with the provision of an additional passenger seat in the aircraft cabin, subject to the purchase of the Baggage in the cabin service . Tariffication according to the cost of the ticket for the selected direction.
  In this case, the total weight of the cage and the animal should not exceed 15 kg, and the size of the cage should not exceed the parameters 45x60x45 cm.
  * The service can only be purchased together with the purchase of an air ticket. For more information, check in your own sales offices (cash desks), at the airline's representative office (link to the addresses of representative offices) or through the Airline Call-center by phone number 8-800-7700-262 (free in Russia) or +7 (499) 920-22 -52 (for calls from abroad).
  
  Voluntary refusal of additional services
  Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the departure of the flight. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the “Carriage of an animal” service is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the service cost. Cancellation after the end of registration is not possible (the cost is not refundable).
  Voluntary cancellation of the services "Seat Selection", "Excess Baggage", "Unaccompanied Child", "Commercial Correspondence", "Seat Selection + Baggage", etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (non-refundable).
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  Forced refunds due to flight cancellation or rescheduling are made in full.
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