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Entry rules and preventive measures More
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Animals

  • Rules for the carriage of animals in the cabin
  • Requirements for cages and / or carriers for transporting animals
  • Documents required for the transportation of animals
  • Additional Information
  • Transportation of service dogs and guide dogs

In case of exceeding the established dimensions, animals must be transported as carry-on baggage with the provision of an additional passenger seat in the aircraft cabin, subject to the purchase of the Baggage in the cabin service . Tariffication according to the cost of the ticket for the selected direction.

In this case, the total weight of the cage and the animal should not exceed 15 kg, and the size of the cage should not exceed the parameters 45x60x45 cm.

* The service can only be purchased together with the purchase of an air ticket. For more information, check in your own sales offices (cash desks), at the airline's representative office (link to the addresses of representative offices) or through the Airline Call-center by phone number 8-800-7700-262 (free in Russia) or +7 (499) 920-22 -52 (for calls from abroad).

Voluntary refusal of additional services

Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the departure of the flight. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of the “Carriage of an animal” service is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the service cost. Cancellation after the end of registration is not possible (the cost is not refundable).

Voluntary cancellation of the services "Seat Selection", "Excess Baggage", "Unaccompanied Child", "Commercial Correspondence", "Seat Selection + Baggage", etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (non-refundable).

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Forced refunds due to flight cancellation or rescheduling are made in full.

  • Buying and returning a ticket
  • Baggage
    • Animals

      • Rules for the carriage of animals in the cabin
      • Requirements for cages and / or carriers for transporting animals
      • Documents required for the transportation of animals
      • Additional Information
      • Transportation of service dogs and guide dogs

      In case of exceeding the established dimensions, animals must be transported as carry-on baggage with the provision of an additional passenger seat in the aircraft cabin, subject to the purchase of the Baggage in the cabin service . Tariffication according to the cost of the ticket for the selected direction.

      In this case, the total weight of the cage and the animal should not exceed 15 kg, and the size of the cage should not exceed the parameters 45x60x45 cm.

      * The service can only be purchased together with the purchase of an air ticket. For more information, check in your own sales offices (cash desks), at the airline's representative office (link to the addresses of representative offices) or through the Airline Call-center by phone number 8-800-7700-262 (free in Russia) or +7 (499) 920-22 -52 (for calls from abroad).

      Voluntary refusal of additional services

      Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the departure of the flight. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

      Voluntary cancellation of the “Carriage of an animal” service is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the service cost. Cancellation after the end of registration is not possible (the cost is not refundable).

      Voluntary cancellation of the services "Seat Selection", "Excess Baggage", "Unaccompanied Child", "Commercial Correspondence", "Seat Selection + Baggage", etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (non-refundable).

      ____

      Forced refunds due to flight cancellation or rescheduling are made in full.

  • Preparation for flight
  • At the airport
  • On board
  • After the flight
  • Frequently asked questions