Animals

Ural Airlines carries out the transportation of animals in the passenger cabin. To transport animals in the cabin, the passenger must notify the airline about the transportation when booking, buying a ticket or by phone of the passenger support service, as animals are transported with the consent of the airline and there are restrictions on the number and type of animals and birds transported. The service is paid.

• On flights in Russia - 2500 rubles of the Russian Federation.
• On CIS flights - 35 Euro
• On flights to non-CIS countries - 60 euros

The cost is indicated for the entire route in a one-way ticket regardless of the number of segments.

The fee for canceling a previously ordered animal or bird carriage service in the cabin is 25% of the service cost.

Passenger Support Center Phone Numbers

The call is free

In the cabin, it is allowed to transport animals in cages / carry accompanied by a capable passenger. A cage / carrier may contain several animals or birds of the same species. Placing animals or birds in a container / cage should be free and comfortable for pets. The cage / carrying size should not exceed the parameters 45x35x25 cm. The total weight with the cage is up to 8 kg.

Please note that when making a flight from / to China, a passenger can take only one cage / carrier into the cabin, the size of which should not exceed the parameters 45x35x25cm. Only one animal or bird can be in the cage / carrier.

Registration of passengers on a flight carrying animals is carried out only at check-in counters at the airport. We recommend arriving at the airport in advance to arrange your pet for the flight.

For transportation on board the aircraft are accepted *:

• Cats
• Dogs
• Parrots
• Canaries

* If a passenger has a business class ticket, only cats or dogs are allowed to be transported.

Animals must be clean, odorless, accustomed to the container / cage.

It is forbidden to remove animals from the container / cage in the passenger compartment and to feed during the flight.

The cage / carry must be made of plastic, fiberglass, metal, welded wire mesh or wood, heavy textile

The size of the cage / carrying must not exceed the parameters 45x35x25cm.

The size of the cage / container should allow the animal to stand up to its full height and rotate 360 degrees

The cage / carrier must be clean, odorless, spacious enough for your pet, have ventilation openings, a reliable locking device, eliminating spontaneous opening

The bottom of the cage / carrier should be tight, waterproof and covered with non-toxic absorbent material. There should be a side around the perimeter of the bottom of the container / cage to prevent spillage of absorbent material

Handles should be on the cage / carry for easy transportation

The bird cage must be covered with a thick, opaque cloth.

During take-off, landing, and passage of the turbulence zone, the cage / carry must be safely placed under the seat of the front seat or in place as directed by the flight attendant

The cage / carry on board the aircraft cannot be placed at emergency exits, block evacuation routes, interfere with the comfort or service of other passengers

On flights in Russia:

• Veterinary certificate of vaccination of an animal or veterinary passport

On flights outside of Russia:

• International veterinary certificate issued on the basis of a veterinary certificate and registered with the veterinary service of a border control point
• Certificate of breeding animal value for export

Documents required by the veterinary authorities of the country of arrival or transit *

* Passengers flying to Israel with animals must have permission from the veterinary control of Ben Gurion Airport to import the animal into Israel. To import an animal to other countries, passengers need to personally familiarize themselves with and take into account the rules of the country of visit for the import of animals.

For the attention of passengers traveling with a pet abroad from the Zhukovsky International Airport (Moscow), state veterinary control is not carried out at this airport.

If it is necessary to carry out state veterinary control for a departing passenger, in order to obtain veterinary accompanying documents, it is necessary to contact the following border control veterinary points in advance (hereinafter - PKVP):

• PKVP Vnukovo (Vnukovo International Airport). Schedule: around the clock. Tel .: 8 (495) 436-83-63;
• PKVP Domodedovo (Domodedovo International Airport). Schedule: around the clock. Tel .: 8 (495) 967-83-96; 8 (967) 141-18-53;
• PKVP Sheremetyevo (Sheremetyevo International Airport). Schedule: around the clock. Phone: Terminal “E”: 8 (495) 578-96-52, 8 (925) 081-87-03; Terminal D: 8 (495) 578-24-24, ext. 66-34, 8 (926) 533-21-57.

The passenger is fully responsible for the animals, the availability and compliance of the necessary permits and certificates.

The airline is not responsible for personal injury, loss, illness or death of animals.

Passengers carrying pets in a container / cage in the passenger compartment are not provided with seats in the row at the emergency exit, on the front row of the Economy cabin, and seats in the same block of seats with passengers with children or with other passengers carrying animals.

Airline personnel are not responsible for animal care.

Ural Airlines does not transport animals to the United Arab Emirates and Portugal.

When registering for a flight, the transportation of an animal will be refused in cases where:

• The carriage of the animal is not pre-agreed or confirmed
• There are no documents required for registering an animal on a flight
• Carriage not paid
• The animal exhibits threatening or restless behavior.
• There is a threat to the health and safety of other passengers
• Carry / cage does not meet specified requirements

Service dogs are transported subject to:

• The passenger must provide a document confirming that he is an employee of the cynological service of the federal executive body,
• The passenger must provide a document confirming the special training of the service dog
• The dog is transported without a container
• The dog must be wearing a collar and a muzzle
• During the flight, the dog must be tied to the chair at the feet of the passenger whom it accompanies
• The dog should not pose a threat to the sanitary and hygienic condition of the passenger compartment during flight, to satisfy its natural needs on board, and to damage the property of the airline and passengers.
• Dog transported for free

Guide dogs accompanying passengers with impaired vision and / or hearing. Transported subject to:

• Passenger must provide a disability certificate
• The passenger must provide a document confirming the special training of the service dog
• The dog is transported without a container
• The dog must be wearing a collar and a muzzle
• During the flight, the dog must be tied to the chair at the feet of the passenger whom it accompanies
• The dog should not pose a threat to the sanitary and hygienic condition of the passenger compartment during flight, to satisfy its natural needs on board, and to damage the property of the airline and passengers.
• Dog transported for free