Animals

Rules for transporting animals in the cabin
Ural Airlines transports animals in the passenger cabin. In order to transport animals in the cabin, the passenger must notify the airline about the carriage when booking, purchasing an air ticket or calling the passenger support service, since the transportation of animals is carried out with the consent of the airline and there are restrictions on the number and types of animals and birds transported.
The service is paid:
- On flights within Russia - 3500 rubles of the Russian Federation.
- On CIS flights - 45 euros
- On flights to non-CIS countries - 70 euros
The cost is indicated for the entire route in the one-way ticket, regardless of the number of segments.
The fee for canceling a previously ordered service for transporting animals or birds in the cabin is 25% of the cost of the service.
Passenger support center phone numbers:
8 800 7700 262 (Free within Russia)
+7 (499) 920 22 52 (For calls from abroad)
+99 655 04 00 00 5 (For passengers from Kyrgyzstan)
+992 77 777 08082 (For passengers from Tajikistan)
The call is free
It is allowed to transport animals in cages/carriers in the aircraft cabin, accompanied by an adult capable passenger. The cage/carrier may contain several animals or birds of the same species. Placement of animals or birds in a container/cage should be free and comfortable for pets. If the carrier is made of dense textile (it is soft), then the size of the cage / carrier should not exceed 45x35x25 cm. If the carrier / cage has a rigid frame, then the allowable dimensions are 45x35x22 cm. The total weight together with the cage is up to 8 kg.
Please note that when making a flight from / to China, a passenger can take only one cage / carrier into the aircraft cabin, the size of which should not exceed 45x35x25cm. Only one animal or bird can be in the cage/carrier.
Passengers carrying animals can only be checked in at check-in desks at the airport. We recommend that you arrive at the airport well in advance to register your pet for the flight.
Accepted for transportation on board the aircraft*:
- cats
- Dogs
- parrots
- canaries
*If the passenger has a Business class ticket, only cats or dogs are allowed for carriage.
- No more than 4 antagonistic animals are allowed for transportation in the economy class cabin, no more than 1 in the business class cabin
- Animals must be clean, odor free, container/cage accustomed
It is prohibited to take animals out of the container / cage in the passenger cabin and feed them during the flight.
In case of exceeding the established dimensions, transportation of animals must be carried out as hand luggage with the provision of an additional passenger seat in the cabin, subject to the purchase of the "Baggage in the Cabin" service . Tariffication according to the cost of the ticket for the selected destination.
In this case, the total weight of the cage and the animal should not exceed 15 kg, and the size of the cage should not exceed the parameters of 45x60x45 cm.
* It is possible to purchase the service only in conjunction with the purchase of a ticket at company ticket offices or by calling the Call Center. Specify additional information at your own sales offices (cash desks), at the representative office of the airline or through the Call Center of the airline at the phone number: 8-800-7700-262 (toll-free in Russia), +7 (499) 920-22-52 (for calls from abroad), +99 655 04 00 00 5 (for passengers from Kyrgyzstan), +992 77 777 0808 (for passengers from Tajikistan).
Requirements for cages and/or carriers for transporting animals
Documents required for the transportation of animals
On flights within Russia:
- Veterinary certificate of vaccination of the animal or veterinary passport, with a note on the clinical examination of the animal.
On flights outside of Russia:
- Veterinary certificate form No. 1, issued on the basis of a veterinary certificate (not earlier than 5 days before departure) and registered with the veterinary service of the border control point
Rosselkhoznadzor informs that applications for issuance of veterinary certificates can be submitted electronically through the ECert export veterinary certification system.
This system was developed in order to speed up the issuance of veterinary certificates, as well as to optimize the provision of public services and reduce the burden on the inspectors of the Rosselkhoznadzor,
More details can be found in the videos of Rosselkhoznadzor:
Instructions on how to travel with animals are available on the Rosselkhoznadzor website at the link .
For more information about preparing an animal for a trip and the documents required for its transportation, visit the Rosselkhoznadzor website: https://fsvps.gov.ru/ru/puteshestvuyushchim
Documents required by the veterinary authorities of the country of arrival or transit*
*Passengers flying to Israel with animals must have permission from the veterinary control of Ben Gurion Airport to bring the animal into Israel. To import an animal to other countries, passengers must personally familiarize themselves with and take into account the rules of the country of visit for the import of animals.
For the attention of passengers traveling with a pet abroad from Zhukovsky International Airport (Moscow), state veterinary control is not carried out at this airport.
If it is necessary to carry out state veterinary control, the departing passenger must apply in advance to the following border control veterinary checkpoints (hereinafter referred to as PKVP) in order to issue veterinary accompanying documents:
- PKVP Vnukovo (Vnukovo International Airport). Working hours: around the clock. Tel.: 8(495)436-83-63;
- PKVP "Domodedovo" (Domodedovo International Airport). Working hours: around the clock. Tel.: 8 (495) 967-83-96; 8(967)141-18-53;
- PKVP "Sheremetyevo" (International Airport "Sheremetyevo"). Working hours: around the clock. Tel.: Terminal "E": 8(495)578-96-52, 8(925)081-87-03; Terminal "D": 8(495)578-24-24, ext.66-34, 8(926)533-21-57.
Additional Information
The passenger is fully responsible for the animals, the availability and compliance with the necessary permits and certificates.
The airline is not responsible for bodily injury, loss, illness or death of animals.
Passengers carrying pets in a container / cage in the passenger cabin are not provided with seats in the emergency exit row, as well as seats in the front of the Economy cabin, as well as seats in the same block of seats with passengers with children or with other passengers carrying animals . Seating of passengers with animals is possible starting from the 16th row.
The duties of the airline staff do not include the care of animals.
Ural Airlines does not transport animals to the United Arab Emirates and Portugal.
When checking in for a flight, the transportation of an animal will be refused in cases where:
- Transportation of an animal not previously agreed or confirmed
- There are no documents required to check in the animal for the flight
- Transportation of an animal is not paid
- The animal exhibits threatening or restless behavior
- There is a threat to the health and safety of other passengers
- Carrier/cage not compliant
Transportation of service dogs and guide dogs
Service dogs are transported under the following conditions:
- The passenger must provide a document confirming that he is an employee of the canine service of the federal executive body,
- The passenger must provide a document confirming the special training of a service dog
- The dog is transported without a container
- The dog must be wearing a collar and a muzzle.
- During the flight, the dog must be tied to the seat at the feet of the passenger it accompanies.
- The dog must not pose a threat to the sanitary and hygienic condition of the passenger cabin during the flight, perform natural needs on board, or harm the property of the airline or passengers.
Tariffs for the carriage of service dogs in the aircraft cabin
Direction
For the entire transportation route in one direction*
In Russia
4000 ₽
For the CIS and Georgia
50€
Far Abroad ***
75€
*The cost is indicated for the entire route, regardless of the number of segments
*** there is a ban or restriction on the import / export of animals as baggage by a passenger (United Kingdom of Great Britain and Northern Ireland (London), UAE (Dubai), etc. In accordance with the legislation of the country, into, from or through the territory of which transportation is carried out.
Guide dogs accompanying visually and/or hearing impaired passengers. Transported subject to:
- The passenger must provide a certificate of disability
- The passenger must provide a document confirming the special training of a service dog
- The dog is transported without a container
- The dog must be wearing a collar and a muzzle.
- During the flight, the dog must be tied to the seat at the feet of the passenger it accompanies.
- The dog must not pose a threat to the sanitary and hygienic condition of the passenger cabin during the flight, perform natural needs on board, or harm the property of the airline or passengers.
- Dog is transported free of charge
Rules for transporting animals to/from Laos
For departure to Laos, the passenger at the check-in counter in the Russian Federation must present:
- Animal Import Permit
- inspection certificate
The passenger must receive them electronically by contacting the Laos quarantine service at +8652099448484 (WhatsApp) 1-3 days before departure. Passengers will be sent documents in electronic form (scan/photo).
Package of documents for request, Russian counterparts:
- Veterinary certificate
- Animal Tracking Certificate
- Card (microchip)
- + other documents at the request of the Laos Quarantine Service
To depart from Laos, the passenger at the check-in counter in Vientiane must present:
- Animal Import Permit
- inspection certificate
The passenger must receive them live by contacting the Laos quarantine service at +8652099448484 (WhatsApp) 1-3 days before departure. The passenger will need to come to the quarantine service to receive documents and confirmation. Exceptions are possible, detailed information will be given by the quarantine officer.
Package of documents for request, Russian counterparts:
- Veterinary certificate
- Animal Tracking Certificate
- Card (microchip)
- + other documents at the request of the Laos Quarantine Service

Direction	For the entire transportation route in one direction*
In Russia	4000 ₽
For the CIS and Georgia	50€
Far Abroad ***	75€

Voluntary refusal of additional services

Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).

Voluntary cancellation of the services "Carriage of an animal" is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after the end of registration is not possible (the cost is not refundable).

Voluntary cancellation of the Seat Selection, Excess Baggage, Unaccompanied Child, Commercial Correspondence, Seat Selection + Baggage services, etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).

____

Involuntary refund due to flight cancellation or rescheduling is made in full.

Buying and returning a ticket
Baggage
- Excess baggage
- Baggage
- Hand luggage
- Liquid
- Transportation of musical instruments
- Animals
  Animals
  Rules for transporting animals in the cabin
  Requirements for cages and/or carriers for transporting animals
  Documents required for the transportation of animals
  Additional Information
  Transportation of service dogs and guide dogs
  Rules for transporting animals to/from Laos
  
  Voluntary refusal of additional services
  Voluntary cancellation of the services "Additional meals" and "Seat selection + meals" is possible no later than 36 hours before the flight departure. Cancellation of the service less than 36 hours before departure is not possible (the cost is not refundable).
  Voluntary cancellation of the services "Carriage of an animal" is possible no later than 24 hours before the flight departure. Cancellation of the service less than 24 hours before departure and before the end of check-in is possible with a non-refundable fee of 25% of the cost of the service. Cancellation after the end of registration is not possible (the cost is not refundable).
  Voluntary cancellation of the Seat Selection, Excess Baggage, Unaccompanied Child, Commercial Correspondence, Seat Selection + Baggage services, etc., is possible no later than 24 hours before the flight departure. Cancellation of services less than 24 hours before departure is not possible (the cost is not refundable).
  ____
  Involuntary refund due to flight cancellation or rescheduling is made in full.
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