Программа лояльности «Крылья»

1.1 The card is subject to closure if more than 2 years have passed since the last flight*. If the card is closed, you must re‑register on the website www.uralairlines.ru (Account recovery is not possible).

*as of 21.04.2025, the validity period of cards from the last flight is set to 10 years.

1.2 Email or phone not confirmed. Confirm your registration data via the letter sent to your email.

1.3 The card is active, but email and/or phone are entered incorrectly/not entered

2.1 Bonuses are blocked:

Contact the call centre by phone 8-800-7700-262, the chat‑bot on the website or at ffp1@u6.ru.

2.2 Subsidised ticket:

According to the programme rules, booking airline tickets and additional services (seat selection and excess baggage) using bonuses under a subsidised fare is prohibited.

2.3 Attempt to book a ticket/additional service for another person on CIS flights:

According to the programme rules, on CIS flights bonuses can only be used for the cardholder’s personal flights.

2.4 Attempt to book a ticket/additional service for yourself on CIS flights:

Check whether the spelling of your full name in your profile and on the ticket (every character) matches. In case of name/passport change, you must submit a request via your personal account to change your personal data and, after the changes have been made, try to book the ticket again.

2.5 Only 1 flight has been taken

According to the programme rules, the bonuses received can be used to purchase a ticket or pay for additional services (seat selection, extra baggage) after taking two flights.

Check whether all conditions for writing off bonuses have been met (see above).

Instructions for issuing an award ticket (see attachment).

4.1 Registration confirmation does not arrive by email

Registration completed successfully, but confirmation did not arrive. Check other folders of your mailbox; the letter may have ended up in spam. If the check does not produce results, contact ffp1@u6.ru with all the data used during registration.

4.2 Registration not completed

Check the spam folder; if the domain is not mail or Yandex, check whether registration is possible using an email with that domain.

If the problem persists, contact ffp1@u6.ru

4.3 When registering, the system says that a participant with this passport is already registered in the programme.

It is necessary to contact ffp1@u6.ru

When registering for the LP, bonuses for the last 3 months from the registration date are taken into account, provided that the passport data in your personal account and the airline ticket match.

No. Participation in the programme is individual for each person.

Registration can be done independently on the website. Important! To register, you must use a phone number/email not used by another member of the "Krylya" programme.

8.1 The programme rules prohibit combining and transferring bonuses.

8.2 Writing off bonuses to book an air ticket or additional services (seat selection, extra baggage) is possible from only one card if there are several passengers in the order.

To add a "Krylya" loyalty card to a booking for which a flight has not yet been taken, you need to:

• go to the main page of the website www.uralairlines.ru
• to the "manage booking" section;
• enter the booking;
• opposite your full name, "add Krylya card";
• after the flight, receive bonuses (we remind you that the passport data in the booking and in the participant’s personal account must match).

No. The airline does not have the right to change one participant’s personal data to another’s. We recommend that you register for the "Krylya" loyalty programme. To participate in the "Krylya" programme, you must fill out the registration form on the Airline’s website www.uralairlines.com or in the mobile app. After registration, the participant receives an individual 10‑digit participant number.