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Information for passengers on canceled flights from / to Zhukovsky More

Online registration

Online registration

Online check-in for direct regular flights opens 48 hours and ends 40 minutes before departure, except for flights departing from the airports of Rome, Tel Aviv, Beijing, Harbin, Amsterdam, London (at these airports, online check-in ends 1 hour before departure).

For some cities, check-in is possible only at the airport. You can check the possibility of online check-in for a flight on your order on the check- in page .

Online registration is not possible:

  • for the following categories of passengers
  • when ordering special services

When filling in the data, please note that the surname is written in Latin, and the order number is different from the ticket number. This data can be found in the order confirmation email or in the itinerary receipt.

The order number is a combination of six Latin letters and numbers, for example: 3OTCHJ
The e-ticket number is a combination of thirteen digits, for example: 2622418001102

Boarding pass

  • The boarding pass received after online check-in must be taken with you to the airport.

  • If you do forget your boarding pass, you can re-print it at the airport check-in counter before the end of the check-in time for your flight.

  • At Koltsovo and Domodedovo airports, you can also use self-check-in kiosks to print your boarding pass.

  • The boarding pass indicates the end time of boarding. Until that time, you need to go to the boarding gate.

Check-in for international flights

On routes with a visa regime, upon completion of the online registration, a confirmation of registration will be sent to your mail. You need to go to the check-in counter at the airport to check your visa documents, at the check-in counter you will be issued a boarding pass.

Check-in of passengers with an infant

Passengers with infants will also receive a check-in confirmation upon completion of online check-in; the boarding pass must be obtained at the check-in counter at the airport. For passengers with an infant, the safest seats on the aircraft are available, which are automatically assigned by the system; selection of other seats is impossible.

Check-in with extra baggage

If you are traveling with baggage that exceeds the dimensions of your hand luggage (more than 55x40x20 cm or weighing more than 5 kg for Economy class and more than 15 kg for Business or Comfort class), you can check-in online and check in your baggage at the check-in counter with the inscription “Reception baggage ”(drop off) or at the check-in counter of your flight.

If you plan to take baggage over the allowance specified in your tariff, you must purchase the “Additional Baggage” service in advance on the airline's website or in the mobile application.

For the sake of flight safety, the airline reserves the right to change the seat chosen by you upon receipt of your boarding pass or on board the aircraft, at the direction of the aircraft commander.

Upgrade to Business Class

For an upgrade, please contact the check-in agent at the airport of departure. Upgrade to Business Class is possible for holders of Wings Gold Cards subject to availability.

Attention! After online check-in for the flight, no changes can be made to the ticket.

Check-in at the airport

Check-in for the flight is carried out using an identity document.

Departure time on the ticket (itinerary-receipt) is local.

To check-in for domestic flights and go through various types of control (customs, immigration; veterinary, sanitary - for pets), it is recommended to arrive at the airport 1 hour 30 minutes, for international flights - 3 hours before the departure time of the flight indicated on the ticket (route - receipts).

Passenger check-in for both domestic and international flights of the airline ends 40 minutes before the flight departure time, except for flights departing from the airports of Rome, Dubai, Tel Aviv, Beijing, Amsterdam, London (at these airports, registration ends 1 hour before departure).

Please note that according to the operating hours of the a / e Ben Gurion (Tel Aviv), in case of a change in the departure time or flight cancellation, registration closes 1 hour before the scheduled departure time, that is, 1 hour before the scheduled departure.

Due to the indefinite strike of Barcelona International Airport security personnel, the check-in time has been extended. Check-in for flights from Barcelona opens 3.5 hours before the scheduled departure time. It is recommended to arrive at the airport well in advance.

At the airports of Koltsovo, Domodedovo and Sochi, you can check in through self-check-in terminals, and then drop off your baggage at the check-in counters or at the counter with the inscription “Baggage acceptance” (drop off).

Passengers who are late by the end of check-in are not allowed on the flight.

At some airports, registration of late passengers is available, for this you need to contact the representative of the airline. Additional fees may apply for opening registrations.



  • Buying and returning a ticket
  • Baggage
  • Preparation for flight
  • At the airport
    • Online registration

      Online registration

      Online check-in for direct regular flights opens 48 hours and ends 40 minutes before departure, except for flights departing from the airports of Rome, Tel Aviv, Beijing, Harbin, Amsterdam, London (at these airports, online check-in ends 1 hour before departure).

      For some cities, check-in is possible only at the airport. You can check the possibility of online check-in for a flight on your order on the check- in page .

      Online registration is not possible:

      • for the following categories of passengers
      • when ordering special services

      When filling in the data, please note that the surname is written in Latin, and the order number is different from the ticket number. This data can be found in the order confirmation email or in the itinerary receipt.

      The order number is a combination of six Latin letters and numbers, for example: 3OTCHJ
      The e-ticket number is a combination of thirteen digits, for example: 2622418001102

      Boarding pass

      • The boarding pass received after online check-in must be taken with you to the airport.

      • If you do forget your boarding pass, you can re-print it at the airport check-in counter before the end of the check-in time for your flight.

      • At Koltsovo and Domodedovo airports, you can also use self-check-in kiosks to print your boarding pass.

      • The boarding pass indicates the end time of boarding. Until that time, you need to go to the boarding gate.

      Check-in for international flights

      On routes with a visa regime, upon completion of the online registration, a confirmation of registration will be sent to your mail. You need to go to the check-in counter at the airport to check your visa documents, at the check-in counter you will be issued a boarding pass.

      Check-in of passengers with an infant

      Passengers with infants will also receive a check-in confirmation upon completion of online check-in; the boarding pass must be obtained at the check-in counter at the airport. For passengers with an infant, the safest seats on the aircraft are available, which are automatically assigned by the system; selection of other seats is impossible.

      Check-in with extra baggage

      If you are traveling with baggage that exceeds the dimensions of your hand luggage (more than 55x40x20 cm or weighing more than 5 kg for Economy class and more than 15 kg for Business or Comfort class), you can check-in online and check in your baggage at the check-in counter with the inscription “Reception baggage ”(drop off) or at the check-in counter of your flight.

      If you plan to take baggage over the allowance specified in your tariff, you must purchase the “Additional Baggage” service in advance on the airline's website or in the mobile application.

      For the sake of flight safety, the airline reserves the right to change the seat chosen by you upon receipt of your boarding pass or on board the aircraft, at the direction of the aircraft commander.

      Upgrade to Business Class

      For an upgrade, please contact the check-in agent at the airport of departure. Upgrade to Business Class is possible for holders of Wings Gold Cards subject to availability.

      Attention! After online check-in for the flight, no changes can be made to the ticket.

      Check-in at the airport

      Check-in for the flight is carried out using an identity document.

      Departure time on the ticket (itinerary-receipt) is local.

      To check-in for domestic flights and go through various types of control (customs, immigration; veterinary, sanitary - for pets), it is recommended to arrive at the airport 1 hour 30 minutes, for international flights - 3 hours before the departure time of the flight indicated on the ticket (route - receipts).

      Passenger check-in for both domestic and international flights of the airline ends 40 minutes before the flight departure time, except for flights departing from the airports of Rome, Dubai, Tel Aviv, Beijing, Amsterdam, London (at these airports, registration ends 1 hour before departure).

      Please note that according to the operating hours of the a / e Ben Gurion (Tel Aviv), in case of a change in the departure time or flight cancellation, registration closes 1 hour before the scheduled departure time, that is, 1 hour before the scheduled departure.

      Due to the indefinite strike of Barcelona International Airport security personnel, the check-in time has been extended. Check-in for flights from Barcelona opens 3.5 hours before the scheduled departure time. It is recommended to arrive at the airport well in advance.

      At the airports of Koltsovo, Domodedovo and Sochi, you can check in through self-check-in terminals, and then drop off your baggage at the check-in counters or at the counter with the inscription “Baggage acceptance” (drop off).

      Passengers who are late by the end of check-in are not allowed on the flight.

      At some airports, registration of late passengers is available, for this you need to contact the representative of the airline. Additional fees may apply for opening registrations.



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  • After the flight
  • Frequently asked questions