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Information for passengers of canceled flights in connection with the coronavirus. More details
Flight cancellation/delay

Cancel / Delay Flight

I want to check the departure time of the flight. Where can it be done?

Up-to-date information about the departure time of the flight is displayed on the "Departures Table" at the airport.

If you are not at the airport, the flight information, including the time of departure, can be viewed in the "Check of Orders" service on the website or in the app in the "Online Scoreboard" section.

The airline informs about all changes in the departure time of the flight by phone (SMS) and e-mail, indicating the period for which the flight is delayed.

My flight was delayed. Will check-in end later?

No, check-in for the flight ends at the time specified in the route receipt and is not renewed in the event of a flight delay.

The exception is Ben Gurion International Airport in Tel Aviv, Israel. According to the operation of this airport, in case of a change in departure time or cancellation of the flight, registration is closed 1 hour before the scheduled departure time, that is, 1 hour before departure on schedule.

My flight was canceled. What to do?

First, contact an airline representative at the airport. It will be able to orient the time of flight delay, offer possible flight options in case of cancellation and organizes the transportation of passengers to another airport, from where the new flight departs.

The flight was delayed by more than 3 hours. What do I expect from the airline?

If the flight is delayed for up to 4 hours, the passenger is entitled to:

  • Mother and child room for passengers with children under the age of 7.
  • Baggage storage
  • Two phone calls and two e-mails
  • Cool drinks

The longer the flight delay, the more amenities the airline provides. Read more here.

My flight was canceled. Can I get my money back?

If the flight is cancelled, the passenger can return the entire cost of the ticket or part of it without withholding fines and fees.

Because of the flight delay, I was late for the next one. What to do?

Contact a Representative of Ural Airlines at the airport transfer.

If the next flight is operated by another airline, then it is worth to ask a representative of the airline-carrier for the exchange of the ticket.