Корректировка персональных данных
If you made a mistake in your personal data when booking, you must correct this mistake. Any discrepancy between the data and your ID will result in denial of boarding.
We have two paid services to help you correct a mistake in your ticket: “Personal data correction” and “Passenger replacement”.
Personal data correction
Only suitable if you made no more than three errors in total across all fields. If there are more errors, the “Passenger replacement” service is required.
This service will help you if you made a mistake in the following fields when filling out the booking form.
The service can only be arranged before the end of check‑in for the flight. If the data is not corrected by the end of check‑in, the passenger will not be allowed on the flight.
To make a correction, submit a request to the airline through the booking management service.
Go to correctionIn addition, you can request a correction through the contact centre (form, chat‑bot or phone), at company and agency ticket offices, and at the airline’s representative office at the departure airport.
The data will be corrected only after the service is paid for. Proof of correction is the updated itinerary receipt: it will be sent to the e‑mail address specified when booking – be sure to use that versionThe cost of personal data correction depends on the time of service arrangement and the category of directions to which your flight belongs.
Direction |
More than 24 hours before departure | Less than 24 hours before departure |
|---|---|---|
| Within Russia | 1 000 RUB | 2 000 RUB |
| To/from Armenia, Azerbaijan, Kyrgyzstan, Tajikistan, Uzbekistan | 2 000 RUB | 2 500 RUB |
| To/from Turkey, China, UAE | 2 000 RUB | 2 500 RUB |
Free data correction is available only if you have changed your ID for legal reasons: loss, expiry, or name/surname change (including due to marriage).
When arranging the service, you must confirm the document change: depending on the situation, provide a copy of your new passport, marriage certificate, temporary ID or other similar document.
The service can only be arranged before the start of check‑in for the flight. If the data is not corrected by the end of check‑in, the passenger will not be allowed on the flight.
In this case, you cannot correct the data in the booking management service – you need to fill out a special form on the website.
Arrange document replacementIn addition, you can request a passenger data correction through the chat‑bot or phone, at company and agency ticket offices, and at the airline’s representative office at the departure airport.
Proof that the correction has been made is the updated itinerary receipt. After the changes are made, it will be sent to the e‑mail address specified during booking – be sure to use the updated versionPassenger replacement
This is a separate service intended to transfer a ticket to another person – but it can also be used to correct personal data if more than three errors have been made.
The service can only be arranged before the end of check‑in for the flight. If the data is not corrected by the end of check‑in, the passenger will not be allowed on the flight.
This service cannot be arranged in the booking management service – instead, you must fill out a special form on the website.
Replace passengerIn addition, you can request a passenger replacement through the chat‑bot or phone, at company and agency ticket offices, and at the airline’s representative office at the departure airport.
Passenger replacement will be made only after the service is paid for. Proof of replacement is the updated itinerary receipt: it will be sent to the e‑mail address specified when booking – be sure to use that versionThe cost of the service depends only on the category of directions – regardless of the time before departure.
Direction |
Regardless of the arrangement time |
|---|---|
| Within Russia | 5 000 RUB |
Not available
|
€ 150
| |
If there are a significant number of errors in the booking on such a flight, you need to request a ticket refund and book it again
Still have questions? Contact us via the chat‑bot: the link to it, as well as the support service phone number, are at the bottom of the page