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Information for passengers of canceled flights in connection with the coronavirus. More details

Disabled passenger with guide dog

Transportation is subject to prior agreement with the airline.

To order the service, you must write a letter to the Director General of the airline, send it to the address: 620025, Yekaterinburg, per. Morning, 1G.

Guide dogs are available free of charge. At the same time, the passenger must have all the necessary documents for transporting the dog (specified in the support service at the round-the-clock numbers 8-800-7700-262 (the call within the Russian Federation is free), +7 (499) 920-22-52 (for calls from other regions) )

On board the aircraft: a guide dog must have a collar, a muzzle and be tied to a chair at the feet of the passenger it accompanies.

To get the service, be sure to contact airline support