Decisions of the Government of the Russian Federation of 07/06/2020 No. 991, the procedure for the return of funds under air transportation agreements More
Passenger with reduced mobility. Hearing impaired or impaired.

Passenger with reduced mobility. Hearing impaired or impaired.

Mandatory notice when purchasing a ticket about restrictions is required

To do this, you need to make a request for the carriage of a passenger with reduced mobility when booking a ticket at the box office, or by calling the passenger support service 8-800-77-00-262.

The service is provided at all airports: at Russian airports the service is provided free of charge , additional charges may be applied at foreign airports (the cost must be specified at the airport ).

The passenger is accompanied by airport medical personnel from the check-in desk to the aircraft.

When confirming the service for the transportation of such a passenger, at the airport of departure upon check-in, the wheelchair is checked into the baggage (transported free of charge), further movement at the airport and to the place in the cabin will be provided by airport employees.

To get the service, be sure to contact airline support